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Director Customer Relations Jobs in Decatur, GA (NOW HIRING)

Aegis Therapies

Director of Rehab

Atlanta, GA · On-site

$90K - $110K/yr

Director of Rehabilitation / DOR Job Type: Full-time Schedule: 40 hours per week, Monday to Friday ... customer relations. * Identify and implement growth opportunities across the CCRC community and ...

Invited Clubs

Director Member Experience

Atlanta, GA · On-site

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company ... A minimum of 3 years of experience in hospitality, customer relations, food and beverage, private ...

Invited

Director Member Experience

Atlanta, GA · On-site

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company ... A minimum of 3 years of experience in hospitality, customer relations, food and beverage, private ...

ClubCorp

Director Member Experience

Atlanta, GA · On-site

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company ... A minimum of 3 years of experience in hospitality, customer relations, food and beverage, private ...

Aramark

Food Service Director

Atlanta, GA · On-site

The Food Service Director is a management position responsible for developing and executing dining ... customer relations at all levels with client organization May participate in sales process and ...

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Director Customer Relations information

See Decatur, GA salary details

$38.1K

$101.5K

$168.9K

How much do director customer relations jobs pay per year?

As of Jul 9, 2026, the average yearly pay for director customer relations in Decatur, GA is $101,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $125,500.00 per year, depending on experience, location, and employer.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $80,000 and $150,000 annually, depending on industry, location, and experience. Senior roles with extensive management responsibilities or in large organizations may offer higher compensation, often including bonuses and benefits.

What does a director of customer relations do?

A director of customer relations oversees a company's efforts to build and maintain positive relationships with customers, ensuring high satisfaction and loyalty. They develop strategies, manage customer service teams, analyze feedback, and implement improvements to enhance the customer experience. Strong communication, leadership skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service is a guideline for response times: a customer service representative should respond within 10 seconds for initial contact, within 5 minutes for follow-up, and resolve the issue within 3 hours. For a Director of Customer Relations, understanding and implementing such response standards helps improve customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Director of Customer Relations, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What job categories do people searching Director Customer Relations jobs in Decatur, GA look for? The top searched job categories for Director Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Relations jobs? Cities near Decatur, GA with the most Director Customer Relations job openings:
    Director Customer Relations jobs near you
    Director of Rehab

    Director of Rehab

    Aegis Therapies

    Atlanta, GA • On-site

    $90K - $110K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 6 days ago

    Aegis Therapies rating

    6.5

    Company rating: 6.5 out of 10

    Based on 46 frontline employees who took The Breakroom Quiz

    75th of 234 rated social care providers

    Job description

    Director of Rehabilitation / DOR
    Job Type: Full-time
    Schedule: 40 hours per week, Monday to Friday
    Setting: Rehabilitation Center, Continuing Care Retirement Community
    Location: Sadie G Mays Health & Rehabilitation Center - Atlanta, GA
    Pay: state range $90,000 to $110,000 per year
    Aegis Therapies, one of the nation's leading providers of rehabilitation and wellness services, is hiring a Director of Rehabilitation to join our supportive team and reap the benefits of some of the best career advantages in the industry.
    As a Director of Rehab for CCRC you will be responsible for:
    • Overall clinical quality, integrity, service excellence, financial and operational viability of rehabilitation program
    • Ensure client and company expectations are met
    • Plan, develop, implement, and monitor appropriate provision, documentation, billing of clinical services and customer relations.
    • Identify and implement growth opportunities across the CCRC community and evaluate effectiveness of employees and ongoing programs.

    Why Aegis Therapies:
    • Career Growth & Development: We invest in your future with specialized, ongoing training, career advancement opportunities and the strongest clinical support in the industry.
    • Flexibility - Redefining Work-life Balance: We offer you the opportunity to maintain flexibility and a healthy work-life balance, so you never have to choose between your career and the things that make life worth living.
    • Impactful Work: Make a meaningful difference in the lives of our patients.
    • Supportive Environment: Collaborate with teams that value your expertise and dedication.

    Benefits:
    • Support, local clinical mentorship, clinical education and unlimited CEUs
    • Create your own career path: clinically, management, etc.
    • Flexible schedule, paid time off, plus one paid CEU day
    • Licensure and professional membership reimbursement
    • Interdisciplinary collaboration for providing the best patient care
    • Medical, dental, vision within 30 days or less
    • Salaried Position
    • National opportunity to transfer while maintaining employment status
    • Multiple settings nationwide: CCRC, SNF, Assisted Living, Outpatient Clinics, Home Health
    • And much more

    As a Director of Rehabilitation, you'll step into a healthcare management leadership role that goes beyond just being in charge - it's about inspiring others and making a meaningful impact. With the stability of strong corporate support and the autonomy to shape your therapy department, you'll have the opportunity to lead your team to success!
    Qualifications:
    • Possess and maintain a current license in the state of practice; Physical Therapy / Physical Therapy Assistant, Occupational Therapy / Occupational Therapy Assistant, or Speech-Language Pathology program.
    • Minimum 1 year of experience as a treating therapist or therapy assistant; minimum 3 years of experience preferred.
    • Minimum 1 year of therapy management experience.
    • Currently Credentialed Documentation Auditor (CDA) or ability to become credentialed within six (6) months.

    We're committed to fostering a supportive work environment where you can thrive both personally and professionally. Take the next step in your career journey with us and experience the fulfillment of leading a team to success as a Director of Rehabilitation. We would like to discuss what is most important to you. Let us help find the career of your dreams! Apply Today.
    EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/.

    What Aegis Therapies employees say

    Pay

    Benefits

    Hours and flexibility

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    Get the full story on Breakroom

    Aegis Therapies logo

    About Aegis Therapies

    Sourced by ZipRecruiter

    Aegis Therapies, headquartered in Frisco, TX, US, is a leader in the field of physical, occupational, and speech therapies. Their official website, aegistherapies.com, details their commitment to deliver innovative, evidence-based therapies that make a significant difference in patients' lives. Founded with a noble mission to maximize functional potentials in all age groups, their services prominently revolve around rehabilitation, wellness, and home health. Their professional touch has made them one of the most sought-after therapy providers across the US. Aegis's core values involve creating and nurturing a patient-centric environment where every individual is treated with respect, integrity, and commitment.

    Industry

    Health care and social assistance

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Frisco, TX, US

    Year founded

    2001

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