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Director Customer Relations Jobs in Decatur, GA (NOW HIRING)

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Sales / Marketing / Customer Service Recruitment and Team Leadership Client and Consumer Relations ... sales, director of sales promotions, distribution sales, district sales, field rep, field ...

Elevance Health

Pharmacy Customer Associate II

Atlanta, GA ยท On-site

$14 - $19.25/hr

... direct engagement. This policy promotes an environment built on in-person interaction ... Develops and maintains positive customer relations and coordinates with functions within the ...

Phoenix Senior Living

Community Sales Director

Atlanta, GA

$24 - $32.75/hr

PRINCIPLE DUTIES AND RESPONSIBILITIES Sales & Marketing | Community Relations Accounting * Codes ... Maintains a thorough working proficiency of Customer Relationship Management (CRM) lead tracking ...

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Director Customer Relations information

See Decatur, GA salary details

$38.1K

$101.5K

$168.9K

How much do director customer relations jobs pay per year?

As of May 29, 2026, the average yearly pay for director customer relations in Decatur, GA is $101,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $125,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What does a Director of Customer Relations do?

A Director of Customer Relations is responsible for overseeing the strategies and operations that ensure a company's customers have a positive experience. They lead teams that handle customer support, address client concerns, and work to improve customer satisfaction and loyalty. This role often involves analyzing customer feedback, resolving escalated issues, developing customer service policies, and collaborating with other departments to enhance the overall customer journey. The Director of Customer Relations plays a key role in building strong, long-lasting relationships between the company and its customers.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Customer Service Director, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer relations management tools and data analysis.

What jobs make 3000 a month without a degree?

A Director of Customer Relations typically requires relevant experience and skills rather than a specific degree, and salaries can vary widely. Entry-level or related roles such as customer service managers, sales representatives, or administrative supervisors may earn around $3,000 monthly with relevant experience and strong performance. Many of these jobs emphasize skills like communication, problem-solving, and industry knowledge over formal education.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What job categories do people searching Director Customer Relations jobs in Decatur, GA look for? The top searched job categories for Director Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Relations jobs? Cities near Decatur, GA with the most Director Customer Relations job openings:
    Director Customer Relations jobs near you
    Infographic showing various Director Customer Relations job openings in Decatur, GA as of May 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 89% Physical, 6% Hybrid, and 5% Remote job distribution, with an average salary of $101,460 per year, or $48.8 per hour.

    Director of Operations - Residential

    America's Best Choice

    Roswell, GA โ€ข On-site

    $70K - $90K/yr

    Full-time

    Medical, Dental, Vision, Life, PTO

    Posted 7 days ago

    Job description

    Location: Alpharetta, GA

    Full-time

    $70,000 โ€“ 90,000

    About Us:

    Americaโ€™s Best Choice is a trusted contractor specializing in replacement windows, siding, roofing, decks and fences. Partnering with a leading big-box retailer in the home improvement industry, we help homeowners protect and enhance their properties with high-quality products and services.

    Job Summary:

    We are seeking an experienced and motivated Director of Operations to oversee Americaโ€™s Best Choice projects. The ideal candidate will be responsible for managing daily operations, communicating effectively, ensuring projects are completed on time and within budget, and maintaining high-quality workmanship. The Director of Operations will also lead a team of installers, coordinate with clients, and implement best practices to improve efficiency and safety.

    This role requires a seasoned leader with extensive experience in the residential remodeling industry. You must possess the ability to develop robust operational processes, mentor high-performing teams, and drive the overall success of our production department.

    Key Responsibilities:

    • Project Management: Oversee installation projects, ensuring they are completed on time and meet quality standards.
    • Team Leadership: Supervise, train, and mentor crews to improve productivity and craftsmanship.
    • Scheduling & Coordination: Plan and coordinate job schedules, ensuring optimal use of labor and materials.
    • Quality Control: Conduct inspections to maintain high standards of workmanship and address any deficiencies.
    • Customer Relations: Communicate with clients, addressing concerns and ensuring satisfaction with completed projects.
    • Safety & Compliance: Enforce workplace safety protocols and ensure compliance with industry regulations.
    • Budget & Cost Control: Manage costs related to labor, materials, and equipment to stay within project budgets.
    • Inventory Management: Ensure materials and supplies are available and properly utilized to prevent delays.
    • Process Improvement: Identify and implement strategies to increase efficiency and reduce waste.

    Qualifications & Skills:

    • Experience: โ€ฏ7+ years of progressive experience in residential construction or home remodeling, with at least 2+ years in a leadership, manager, or director-level role.
    • Leadership: Proven ability to manage and motivate a team effectively.
    • Technical Knowledge: Strong understanding of materials, tools, and installation techniques.
    • Project Management: Experience in scheduling, budgeting, and resource allocation.
    • Problem-Solving: Ability to troubleshoot issues and develop effective solutions on-site.
    • Communication Skills: Strong verbal and written communication skills to interact with crews, clients, and stakeholders.
    • Technology: Proficiency in using project management software and Microsoft Office Suite.
    • Driverโ€™s License: Valid driver's license with a clean driving record.

    Preferred Qualifications:

    • Bachelors degree in Business Management, Business Administration, or related field preferred,
    • Certification through the Institute of Certified Professional Managers (ICPM) preferred.
    • Five years of related experience required.
    • OSHA certification or knowledge of workplace safety standards.
    • Bilingual (English/Spanish) is a plus.

    Benefits

    • Health, Dental, and Vision
    • Disability
    • EAP โ€“ Employee Assistance Program
    • Life Insurance
    • Critical Illness & Off-the-Job Accident Insurance
    • Paid Time Off

    Join our team and help us deliver exceptional siding solutions to our clients!

    Disclaimer

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The scope of the job may change as necessitated by business demands. The Job Description does not constitute a contract of employment.