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Director Customer Operations Jobs in Indiana (NOW HIRING)

Applebee's

Director of Operations

Fort Wayne, IN · On-site

As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...

Johnson & Johnson

Professional, Customer Orders

Warsaw, IN · On-site

$14.50 - $18.25/hr

TheProfessional, Customer Ordersplays a key role in translating business needs into functional ... direct impact on commercial execution and operational excellence across DePuy Synthesand reports ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Indiana

Director Customer Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director customer operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director customer operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Indiana?

The most popular types of Customer Operations jobs in Indiana are:

What are popular job titles related to Director Customer Operations jobs in Indiana?

For Director Customer Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Indiana look for?

The top searched job categories for Director Customer Operations jobs in Indiana are:

What cities in Indiana are hiring for Director Customer Operations jobs?

Cities in Indiana with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Director Retail Operations

Farm Credit Mid-America

Kokomo, IN

$91K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  

SCHEDULE:  Full Time, Onsite 
TRAVEL REQUIRED:  50% - 75% 

LOCATION: Will cover the Crawfordsville, Greencastle, Kokomo, and Williamsport offices 

Compensation: The salary range for this position is estimated to be $91,854.00 - $200,929.00 annualized, which reflects the company's current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

  • Eligible team members have access to a comprehensive benefits package that includes:
  • Medical, dental, and vision insurance 
  • Well-being and fitness reimbursement programs 
  • Paid vacation, sick leave, and holidays 
  • 401(k) plan with company contributions and matching opportunities 
  • Paid parental leave
  • Short-term and long-term disability coverage 
  • Tuition reimbursement and professional development programs 
  • Community involvement and volunteer opportunities 
  • Variable compensation opportunities for eligible positions
About Our Opportunity

The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance. The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network.

This role provides operational leadership for a defined function, aligning work with organizational goals and priorities. They build strong partnerships, lead complex initiatives, and create clarity for their teams. Directors foster a coaching culture, develop talent, and promote collaboration to advance shared outcomes across the Association.

How You Will Spend Your Time
  • Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
  • Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
  • Conducts loan reviews and evaluates findings to strengthen operational performance and inform decision-making and leader feedback.
  • Coordinates cross-functional execution of retail initiatives to improve customer experience, operational consistency, and performance outcomes.
  • Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.
  • Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
  • Provides clear goals, plans, and expectations that translate strategy into action.
  • Leads complex initiatives that improve performance, quality, or innovation.
  • Develops team members through coaching, feedback, and accountability.
  • Builds strong partnerships across the Association resulting in alignment and coordinated execution.
  • Exercises sound judgment to balance business needs, risk, and customer impact.
Education & Experience
  • Bachelor's Degree with 5 years relevant experience.
Mental & Physical Requirements

While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level.

This role requires sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common. Some positions may include additional physical or mental requirements related to driving, such as holding a valid driver's license and the ability to travel long distances.

Reasonable accommodations will be considered to enable individuals to perform the essential functions of the role.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family.  Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

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