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Director Customer Operations Jobs in Indiana (NOW HIRING)

SoTalent

Director of Operations

New Albany, IN · On-site

Director of Operations 📍 Location: New Albany, Indiana, United States (Hybrid) 🏢 Industry ... Drive initiatives focused on efficiency, consistency, customer satisfaction, and profitability.

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site +1

$80K - $110K/yr

Develops and presents 2+ customer account improvement plans (red ? yellow or yellow ? green) to the Director of Brand Operations. * Coordinates cross-functional efforts to resolve customer issues ...

Ship Calm LLC

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Develops and presents 2+ customer account improvement plans (red ? yellow or yellow ? green) to the Director of Brand Operations. * Coordinates cross-functional efforts to resolve customer issues ...

Noratel

Director of Operations

Hobart, IN · On-site

Operations Director Noratel North America | Hobart, Indiana - Chicago Area For an operations ... Improve inventory accuracy and reduce working capital while protecting customer delivery ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Develops and presents 2+ customer account improvement plans (red ? yellow or yellow ? green) to the Director of Brand Operations. * Coordinates cross-functional efforts to resolve customer issues ...

New Shoe Day

Director of Operations

Indianapolis, IN · On-site

$70K - $80K/yr

THE ROLE The Director of Operations owns everything between a Community Partner requesting shoes ... Own NSD's operational technology stack, including the CRM, partner ordering tools, order and ...

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Indiana

Director Customer Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director customer operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director customer operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Indiana?

The most popular types of Customer Operations jobs in Indiana are:

What are popular job titles related to Director Customer Operations jobs in Indiana?

For Director Customer Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Indiana look for?

The top searched job categories for Director Customer Operations jobs in Indiana are:

What cities in Indiana are hiring for Director Customer Operations jobs?

Cities in Indiana with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Director of Operations

Village Caregiving - Fort Wayne, IN

Fort Wayne, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

We are excited to extend an invitation to an enthusiastic and motivated Director of Operations (DO) to play a pivotal role in the growth and management of our Fort Wayne, IN! The selected candidate will be instrumental in overseeing day-to-day operations, facilitating growth, and ensuring compliance within our network of home health aides and clients in the area. As an essential part of our dynamic team, the ideal candidate will be a DO who aspires to embrace a leadership position, thrive within a collaborative environment, and contribute to our shared successes.

Director of Operations Benefits Include:

  • $50,000 - $60,000 salary (plus bonus opportunities)

  • Health insurance

  • Flexible schedule

  • Paid time off

  • Dental & Vision insurance

  • 401k with company match

  • Daily Pay

Director of Operations Key Responsibilities Include:

  • Recruitment: Hiring and interviewing qualified operational and clinical staff.

  • Compliance: Ensuring adherence to industry regulations and internal standards.

  • Scheduling: Orchestrating effective schedules for caregivers and clients alike.

  • Customer Service: Prioritizing exceptional service for our valued clients.

  • Employee Engagement: Fostering a supportive and engaging work environment.

  • Marketing: Contributing to our outreach efforts within the community.

  • Admin Tasks: Managing administrative tasks that contribute to our operational efficiency.

Director of Operations Key Tasks Include:

  • Choreographing organized employee schedules.

  • Facilitating outreach activities in the community

  • Assisting with payroll and compliance.

  • Conducting interviews.

We're seeking an individual who embodies a passion for making a positive impact, displays an innate desire for a managerial role, and thrives in the camaraderie of a collaborative and successful team.

Join us in creating a fulfilling and enriching caregiving experience for our clients while cultivating an environment where our team members can flourish. Your commitment will be met with the opportunity to make a significant difference and be part of our remarkable journey.

Village Caregiving, LLC, headquartered in Barboursville, WV, is a dedicated non-medical in-home caregiving business committed to helping individuals age comfortably within their homes. We specialize in assisting with essential activities of daily living (ADLs), encompassing eating, bathing, dressing, toileting, mobility, and continence. With a robust presence spanning 60+ offices from Baltimore, MD, to Boise, ID, we're dedicated to enhancing the lives of our clients.

For more information, please visit our website or our YouTube and Instagram pages:

https://www.villagecaregiving.com

https://www.youtube.com/@villagecaregiving3948

https://www.instagram.com/villagecaregiving

Village Caregiving LLC is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status

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