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Director Customer Experience Operations Jobs (NOW HIRING)

OGC Global

Customer Experience Director

... Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 ... Build trusted relationships with executives across marketing, product, operations, and service

Murata

Customer Experience Director

Saint Paul, MN · On-site

Customer Experience Director Location: St. Paul, MN, US, 55128 Murata Vios is a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Requirements * 7+ years of experience in customer operations, contact center leadership, or service ... Directors are expected to lead adoption within their functions. * Evaluate and implement AI ...

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How much do director customer experience operations jobs pay per year?

As of Jul 2, 2026, the average yearly pay for director customer experience operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.
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Director Customer Experience Operations jobs near you
Infographic showing various Director Customer Experience Operations job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 21% Full Time, 74% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Customer Experience Director

OGC Global

Remote

Other

Posted 9 days ago

Job description

About the Role
We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership, with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities:
CX Program Leadership
  • Own and lead the end-to-end CX program for a major client
  • Design and evolve CX frameworks, measurement systems, and operating models
  • Translate customer insights into clear, actionable business recommendations
  • Ensure alignment between CX initiatives and broader business strategy and goals
  • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)
Client Management & Consulting
  • Serve as the senior embedded CX advisor to client leadership teams
  • Build trusted relationships with executives across marketing, product, operations, and service
  • Lead workshops, presentations, and strategic sessions with stakeholders
  • Influence decision-making through data-driven storytelling and insights
  • Identify new opportunities to expand CX impact within the organization
Team Leadership & Management
  • Manage and develop a team of CX analysts / consultants / researchers
  • Allocate work streams, set priorities, and ensure high-quality delivery
  • Mentor team members and support their professional growth
  • Foster a high-performance, collaborative, and insight-driven culture
Insights, Analytics & Execution
  • Oversee customer research, survey programs, and journey analytics
  • Ensure rigorous data quality, methodology, and storytelling standards
  • Partner with data and analytics teams to derive advanced insights
  • Translate complex datasets into executive-ready narratives and dashboards
Program & Stakeholder Management
  • Manage multiple CX work streams and ensure timely delivery of outputs
  • Coordinate across internal teams and client stakeholders
  • Maintain governance, reporting cadences, and program documentation
  • Identify risks, dependencies, and escalation paths proactively
  • 8-12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles
  • Proven experience leading CX programs for large, complex organizations
  • Strong background in consulting or embedded client-facing roles
  • Experience managing teams and developing talent
  • Deep understanding of CX methodologies, journey mapping, and customer research
  • Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
  • Excellent executive communication and storytelling skills
  • Ability to operate in a fast-paced, client-facing environment with multiple stakeholders

Apply