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Director Comcast Network Operations Center Jobs (NOW HIRING)

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC)

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Director Comcast Network Operations Center information

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How much do director comcast network operations center jobs pay per year?

As of Jul 4, 2026, the average yearly pay for director comcast network operations center in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a Director of Comcast Network Operations Center do?

A Director of Comcast Network Operations Center (NOC) oversees the daily operations and management of the center, which monitors and maintains Comcast’s network infrastructure. This role involves leading teams that troubleshoot network issues, ensuring network reliability, and coordinating rapid responses to outages or technical problems. The Director also develops strategies to improve network performance, collaborates with other departments, and ensures compliance with industry regulations and company policies. Strong leadership, technical expertise, and crisis management skills are essential for this position.

What are some of the main challenges faced by a Director in a Comcast Network Operations Center, and how can they be addressed?

Directors in a Comcast Network Operations Center often face challenges such as managing large, diverse teams, ensuring high network uptime, and responding promptly to outages or technical issues. Balancing operational efficiency while implementing new technologies can also be demanding. These challenges can be addressed by fostering strong communication across departments, investing in staff training, implementing robust monitoring tools, and staying current with industry best practices. Collaboration with engineering, technical support, and customer service teams is essential to maintain service quality and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Director Comcast Network Operations Center, and why are they important?

To excel as a Director Comcast Network Operations Center, you need deep expertise in network management, operational leadership, and a relevant bachelor's degree, often in engineering or information technology. Familiarity with network monitoring tools (such as SolarWinds or Nagios), incident management platforms, and ITIL or similar certifications is highly valued. Exceptional problem-solving, crisis management, and strong communication skills help lead teams and coordinate responses under pressure. These competencies ensure reliable network performance, rapid issue resolution, and effective leadership in a mission-critical environment.

What is the difference between Director Comcast Network Operations Center vs Network Operations Manager?

AspectDirector Comcast Network Operations CenterNetwork Operations Manager
CredentialsTypically requires extensive experience in network management, certifications like CCNP or CCIE, and leadership skillsUsually requires network certifications such as CCNA or CCNP, with several years of operational experience
Work EnvironmentOversees large-scale network operations, strategic planning, and high-level decision-making in a corporate settingManages daily network operations, troubleshooting, and team coordination within a network operations team
Employer & Industry UsageCommonly employed by large telecom companies like Comcast, focusing on network infrastructure and service deliveryFound in similar telecom or ISP companies, focusing on operational management of network services

The main difference is that the Director Comcast Network Operations Center holds a higher leadership role with strategic responsibilities, while the Network Operations Manager focuses on daily operational management and team oversight within the network environment.

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What cities are hiring for Director Comcast Network Operations Center jobs? Cities with the most Director Comcast Network Operations Center job openings:
What are the most commonly searched types of Comcast Network Operations Center jobs? The most popular types of Comcast Network Operations Center jobs are:
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Director Comcast Network Operations Center jobs near you
Infographic showing various Director Comcast Network Operations Center job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 17% Part Time, 2% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Prin Network Operations Center Analyst

Prin Network Operations Center Analyst

Consumers Energy Company

Jackson, MI

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

24th of 50 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. 

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).   

General Summary of Job Responsibilities

The Principal Network Operations Center (NOC) Analyst is responsible for leading IT incident response efforts, coordinating issue resolution, and driving problem management initiatives. This role includes advanced technical troubleshooting, mentoring junior NOC analysts, and collaborating with engineering teams to optimize infrastructure performance. Additional responsibilities include developing technical documentation, advancing strategic initiatives, and serving as the primary escalation point for complex issues. The individual in this role possesses extensive expertise across multiple IT domains-including network administration-and demonstrates the ability to communicate effectively with stakeholders at all levels of technical proficiency.

#LI-TR1

Essential Duties and Responsibilities
  • Leads the organization's Incident and Problem Management programs by establishing standards, ensuring compliance, and driving process improvements across all teams.
  • Coordinates IT efforts to assess outage risks, strengthen infrastructure resilience in partnership with platform owners, and implement monitoring enhancements to increase service reliability.
  • Leads incident triage and root cause analysis by applying deep knowledge of IT infrastructure dependencies, monitoring tools, and application behavior to correlate events, resolve cascading impacts, and prevent recurrence.
  • Serves as the primary escalation point for the NOC, facilitating the resolution of complex technical issues through expert-level troubleshooting and guidance.
  • Develops and maintains monitoring thresholds for core infrastructure platforms, ensuring scalability and resilience across onpremises and cloud environments.
  • Acts as a key stakeholder with application owner teams to identify, design, and operationalize monitoring improvements that strengthen proactive detection of technology issues.
  • Collaborates with engineering teams to coordinate and implement network changes and performance enhancements.
  • Independently fulfills both standard and nonstandard service requests as defined by the Network Operations Center.
  • Tracks and assesses team performance against established KPIs, implementing corrective actions as needed.
  • Creates and maintains operational documentation, knowledge base articles, and detailed troubleshooting guides for the Network Operations team.
  • Mentors and coaches junior NOC analysts, fostering a culture of continuous learning, accountability, and professional development.
  • Stays current on emerging IT technologies and evolving security threats, providing leadership with actionable insights and recommendations.
  • Performs other duties as assigned.
Knowledge/Skills/Abilities
  • Extensive knowledge of enterprise network technologies, including DNS, DHCP, TCP/IP, routing, switching, VPN, Layer 7 firewalls, packet capture analysis, authentication protocols, and general system administration.
  • Extensive knowledge of enterprise compute technologies, including cloud computing, directory services, virtualization, Microsoft Windows operating systems, and Linux operating systems.
  • Working knowledge of the ITIL framework and its application within an enterprise environment.
  • Familiarity with the NIMS-defined Incident Command System (ICS) and the ability to apply its concepts during coordinated crisis response.
  • Strong leadership and communication skills, with the ability to explain complex technical issues to diverse audiences, including senior leadership.
  • Ability to teach technical concepts and coach junior team members in alignment with company culture and values.
  • Demonstrates strong teamwork and exemplifies humility, drive, and interpersonal effectiveness.
  • Ability to perform effectively under pressure while managing multiple priorities simultaneously.
  • Strong analytical and critical-thinking abilities with exceptional attention to detail.
  • Ability to work outside standard business hours-including nights and weekends-and participate in an on-call rotation.
Education/Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field and seven (7) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] Associate's degree in Information Technology, Computer Science, or a related field and nine (9) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] High School Diploma/GED and eleven (11) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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