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Direct To Consumer Jobs (NOW HIRING)

Bank of Hawaii

Direct to Consumer Loan Officer

Honolulu, HI · On-site

$23.76 - $40.97/hr

Processes documents pursuant to investor, bank and regulatory guidelines. Ensures the integrity and consistency of data in the loan file and on the loan origination/processing system. * Maintains ...

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$12

How much do direct to consumer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for direct to consumer in the United States is $12.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $12.02 per hour, depending on experience, location, and employer.

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

More about Direct To Consumer jobs

What cities are hiring for Direct To Consumer jobs?

Cities with the most Direct To Consumer job openings:

What states have the most Direct To Consumer jobs?

States with the most job openings for Direct To Consumer jobs include:

What job categories do people searching Direct To Consumer jobs look for?

The top searched job categories for Direct To Consumer jobs are:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $25,000 per year, or $12 per hour.

Direct to Consumer Loan Officer

Bank of Hawaii

Honolulu, HI • On-site

$23.76 - $40.97/hr

Full-time

Re-posted 20 days ago

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

126th of 171 rated banks

Job description


Under the supervision of the Mortgage Banking Operations Processing Manager, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to submission to underwriter for final approval. Ensures processing of loans within specified timeframes.
Responsibilities
  • Gathers and reviews all income, asset, credit, title, property information and disclosures in a residential loan transaction for all loans including: Validates the information on the loan application and findings of the respective underwriting engine, pursuant to the bank and secondary requirements. Reviews all loan information, including, but not limited to credit reports, appraisal reports, tax returns, financial statements, income, and asset documentation. Calculates all income being used to qualify.
  • Processes documents pursuant to investor, bank and regulatory guidelines. Ensures the integrity and consistency of data in the loan file and on the loan origination/processing system.
  • Maintains productivity and quality of service standards, as established by Management, with respect to the approval of loans, including but not limited to submission of loan to underwriter for approval within specified timeframes, from the receipt of Intent to Proceed signed by the borrower for initial credit approval to final approval, pursuant to standards set forth by Management. Validates all point of sale income and asset documents with the information on 1003 and automated underwriting findings. Ability to process and manage a pipeline of 50 files. Ability to meet processing turn times for closing dates on Purchase transaction as set forth by the Deposit Receipt Offer and Acceptance (DROA) and specified lock expiration dates for all loans.
  • Maintains a high level of customer service by being proactive and communicating effectively with borrowers, Loan Officers, Underwriters, external and internal customers, which includes other division employees, including Management. Completes Welcome calls and Follow-up calls with borrowers throughout the process of the loan.
  • Develops and maintains effective pipeline management to meet processing turn times and transaction deadlines. Reviews and utilizes processor daily pipeline report to prioritize workload.
  • Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications
  • A credit report mandated by the Dodd-Frank Act to ensure demonstrated financial responsibility. The report is to be obtained and accepted no later than 30 days from employment or transfer date. If not accepted, employment may be terminated.
  • Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
  • Bachelors degree from an accredited institution or equivalent work experience.
  • Minimum 2 - 4 years mortgage or credit lending background. Working knowledge of conventional and/or government guidelines and familiarity with automated underwriting system (DU, LPS, etc.) required.
  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Knowledge of Mortgage Origination Software Systems preferred.
  • Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Ability to work effectively and prioritize workload and multi-task to meet deadlines. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to push/lift 25 lbs.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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