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Direct To Consumer Jobs in Texas (NOW HIRING)

Cetera

Senior Marketing Specialist

Dallas, TX · On-site

$77K - $95K/yr

This role is responsible for leading client-facing communications and supporting the development of Cetera's direct-to-consumer (DTC) marketing capabilities across Cetera Planning Partners. The ...

Cetera

Senior Marketing Specialist

Dallas, TX

$77K - $95K/yr

This role is responsible for leading client-facing communications and supporting the development of Cetera's direct-to-consumer (DTC) marketing capabilities across Cetera Planning Partners. The ...

LeafHome

Field Canvassing Team Lead

Houston, TX

$50K - $80K/yr

Trusted by more than 1 million homeowners across the US and Canada, we are Americas largest direct-to-consumer full-service provider of branded home services and products. Our products, including the ...

LeafHome

Field Canvassing Team Lead

Corpus Christi, TX · On-site

$70K - $80K/yr

Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including ...

LeafHome

Field Canvassing Team Lead

Amarillo, TX

$70K - $80K/yr

Trusted by more than 1 million homeowners across the US and Canada, we are Americas largest direct-to-consumer full-service provider of branded home services and products. Our products, including the ...

LeafHome

Field Canvassing Team Lead

Austin, TX · On-site

$70K - $80K/yr

Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including ...

LeafHome

Field Canvassing Team Lead

Grand Prairie, TX · On-site

$70K - $80K/yr

Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including ...

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Direct To Consumer information

What are the key skills and qualifications needed to thrive as a Direct to Consumer (DTC) Manager, and why are they important?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What is a Direct To Consumer (DTC) job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are some common challenges faced by professionals in Direct To Consumer (DTC) roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.
What are popular job titles related to Direct To Consumer jobs in Texas? For Direct To Consumer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Direct To Consumer jobs in Texas look for? The top searched job categories for Direct To Consumer jobs in Texas are:
What cities in Texas are hiring for Direct To Consumer jobs? Cities in Texas with the most Direct To Consumer job openings:
Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director, Direct to Consumer Field Operations

Samsung Electronics Co., Ltd.

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

124th of 156 rated electronics manufacturers

Job description

Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
This role is focused on the Direct to Consumer, Customer Care Operations, a main objective for Samsung Care. Samsung Care is shifting its focus on Direct to Consumer repair services & customer/product support. This is part of Samsung's heightened focus on loyalty & retention. This role is focused on building, designing, driving, executing and verifying all aspects for repair execution within Retail and Field environments. The role will need to support the design of the customer experience and "last mile" execution across internal teams and external partnerships and be responsible for all nationwide store managers/owners, technicians, in-store employees, field reps, remote tech support.
Role and Responsibilities
  • All KPI's must perform at the highest level, these locations should be used as an example for the 1000+ locations in the Samsung DTC Network.
  • Responsible for using Samsung branded location to test new tools, systems and processes. Prove the concept then help transition to the field operations team to deploy nationwide.
  • Building a team, support structure, and resource plan that supports all repair companies and partner stores 7-days a week (including Sat & Sunday and holidays).
  • External relationships including repair shop owners, managers, technicians, and any other types of service providers.
  • Internal relationships: Cross functional with engineering, training, account management.
  • Leadership and management of a team that includes contractors and full-time employees.
  • Ensure target achievement of Samsung Performance Metrics (NPS, CSAT, TAT, Redo).
  • Coordinate the delivery of retail services among different program activities to increase effectiveness and efficiency.
  • Ensure that the program operate within the approved budget.
  • Monitor and approve all budgeted program expenditures.
  • Manage all project funds according to established accounting policies and procedures.
  • Monitor retail service program activities on a regular basis and evaluate according to the program framework.
  • Store level training & execution (repair shops).
  • Innovative input to create better repair process, policy & compliance.
  • Audit of service partners & operations.

Skills and Qualifications
  • Bachelor's Degree with 12+ years of directly related experience required.
  • Experience as Program and/or Operations in retail/service environment.
  • Candidate must demonstrate success in leading Programming/Project Management teams.
  • Must be able to read, write, analyze and organize programming projects according to priority as well as stay on target according to timelines established.
  • Must be comfortable with up to 20% of time doing business travel.
  • Excellent communication skills and capability to advocate for department needs.
  • Ability to work cross functionally with various departments, vendors and third-party associates.
  • The ability to make professional business presentations in writing, through emails and reports, or orally, including complex business and technical matters to VP/Senior VP's.
  • The ability to direct staff to achieve department objectives, team goals, and results within established time frames and requirements.
  • The ability to develop business plans and metrics, clearly define results to be achieved, make decisions, give direction, and measure individual/team performance and sales results.

#LI-Onsite
#LI-BC1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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