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Direct To Consumer Jobs in Washington, DC (NOW HIRING)

Cella

Marketing Automation Manager

Rockville, MD · Hybrid

You will lead the technological evolution of our direct-to-consumer communications by building a unified CRM and automation engine from the ground up. Enjoy a flexible hybrid schedule and excellent ...

Feld Entertainment

Fulfillment Supervisor

Jessup, MD

The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from ...

Feld Entertainment

Fulfillment Supervisor

Jessup, MD · On-site

The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from ...

Feld Entertainment

Fulfillment Supervisor

Jessup, MD

The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from ...

Jobtailor

Senior Business Analyst

Mclean, VA · On-site

$90 - $130/hr

Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel * Help build targeted insights to inform the design and ...

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All JobsDirect To Consumer JobsDirect To Consumer Jobs in Washington, DC

Direct To Consumer information

See Washington, DC salary details

$5

$13

$13

How much do direct to consumer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for direct to consumer in Washington, DC is $13.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $13.61 per hour, depending on experience, location, and employer.

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are popular job titles related to Direct To Consumer jobs in Washington, DC?

For Direct To Consumer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Direct To Consumer jobs in Washington, DC look for?

The top searched job categories for Direct To Consumer jobs in Washington, DC are:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,314 per year, or $13.6 per hour.

Consumer Loan Processor - Direct

Lafayette Federal Credit Union

Rockville, MD • On-site

$19.25 - $24.25/hr

Other

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Consumer Loan Processor - Direct

Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026). We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

Do you have a passion for people and value friendly, welcoming interactions? Do you value helping people find solutions to their needs? Are you looking for an entry-level career that will position you to learn and grow in the financial services industry? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Consumer Loan Processor - Direct to join our dynamic team!

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also ranked #12 in S&P Global's Top Performing Credit Union's in 2022 for the second year in a row!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

About the role: At Lafayette Federal Credit Union, we are committed to helping our members achieve their financial goals through personalized service and lending solutions. We are seeking a detail-oriented, member-focused Consumer Lending Processor to support the full consumer loan lifecycle, from application through funding and post-closing review. In this role, you will work closely with members, lending staff, and business partners to ensure an exceptional lending experience while maintaining compliance with all regulatory and credit union standards. This is an excellent opportunity for a lending professional who enjoys balancing operational excellence, member service, and relationship building in a fast-paced environment.

Requirements

Consumer Loan Processing & Administration

  • Support consumer lending operations by processing loan applications and assisting with closing and post-closing activities.
  • Calculate funding amounts, cash disbursements, and loan proceeds accurately.
  • Prepare loans for funding and ensure all documentation is complete and compliant.

Member Service & Lending Support

  • Serve as a trusted resource for members by providing information on consumer loan products, rates, terms, and collateral requirements.
  • Guide members through the application process and explain required documentation.
  • Deliver exceptional service through timely, professional communication both in person and over the phone.

Loan Review & Pre-Underwriting

  • Review loan applications and supporting documentation for completeness and accuracy.
  • Follow up with members and third parties to obtain missing information.
  • Analyze borrower financial information, credit history, income, and collateral details in accordance with established lending policies.
  • Prepare loan files for underwriting review and recommend appropriate loan terms and conditions.

Loan Closing & Funding

  • Prepare loan closing packages and coordinate loan closings.
  • Execute loan closings while ensuring all required documents are properly completed.
  • Support loan funding and settlement activities.

Quality Control & Compliance

  • Conduct quality reviews of consumer loans to ensure adherence to internal policies and regulatory requirements.
  • Maintain accurate loan records and identify potential documentation or compliance issues.

Product Knowledge & Continuous Learning

  • Maintain in-depth knowledge of consumer lending products, policies, procedures, and industry trends.
  • Stay informed of changes impacting consumer lending and member service.

Regulatory Compliance & Training

  • Complete all required annual training programs, including: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, Cybersecurity, Diversity & Inclusion, Anti-Harassment, Fair Lending.
  • Ensure compliance with all applicable credit union policies and regulations.

Additional Responsibilities

  • Assist with special projects and departmental initiatives as assigned.
  • Provide administrative and operational support to Consumer Lending leadership.

Qualifications

  • Three years to five years of similar or related experience.
  • A high school education or GED.
  • Interpersonal skills

Top benefits or perks

Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off, holiday leave & birthday leave
  • Educational assistance
  • Commuter benefits program and more!

Pay: $26.63 per hour ($55,384 annually) to $33.28 per hour ($69,231 annually) depending on experience and qualifications.

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. EOE/AA/DISABILITY/VETERAN

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