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Direct Care Manager Jobs in Rochester, NY (NOW HIRING)

The Arc of Monroe

Care Manager Specialist FT

Rochester, NY · On-site

$24.35 - $28.35/hr

The Care Manager Specialist will coordinate with Managed Care Organizations and providers to ... Providing direct services to people with Serious Mental Illness, developmental disabilities, or ...

The ALS Association

Manager, Care Services

Rochester, NY · On-site

Work with the Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic ...

ALS Association

Manager, Care Services

Rochester, NY · On-site

Work with the Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic ...

The Arc

Social Care Navigator FT

Rochester, NY · On-site

$20.25 - $26.25/hr

The Social Care Manager will promote confidentiality, privacy, human dignity, uniqueness, and physical and emotional well-being while supporting people to lead a self-directed life. The Social Care ...

The Arc of Monroe

Social Care Navigator FT

Rochester, NY · On-site

$21.50 - $22.50/hr

The Social Care Manager will promote confidentiality, privacy, human dignity, uniqueness, and physical and emotional well-being while supporting people to lead a self-directed life. The Social Care ...

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Direct Care Manager information

See Rochester, NY salary details

$25.7K

$55.6K

$99.2K

How much do direct care manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for direct care manager in Rochester, NY is $55,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $63,100.00 per year, depending on experience, location, and employer.

What is a direct care manager?

Direct Care Managers are professionals responsible for overseeing the delivery of care and support services in settings such as group homes, assisted living facilities, or community-based programs. They supervise direct care staff, coordinate care plans, ensure compliance with regulations, and maintain a high standard of service for clients or residents. Their duties often include hiring and training staff, managing schedules, monitoring quality of care, and serving as a liaison between families, staff, and healthcare professionals.

What are the key skills and qualifications needed to thrive as a direct care manager?

To thrive as a Direct Care Manager, you need a background in healthcare or social services, leadership experience, and a relevant degree such as in nursing, social work, or health administration. Familiarity with care management software, electronic health records (EHRs), and regulatory compliance certifications like CPR or First Aid are typically required. Strong interpersonal communication, problem-solving, and organizational skills are crucial for managing staff and ensuring high-quality client care. These skills and qualifications are essential for ensuring smooth operations, regulatory compliance, and positive outcomes for both clients and care teams.

What are some common challenges a direct care manager faces when overseeing a team, and how can these be addressed?

Direct Care Managers often encounter challenges such as balancing administrative duties with hands-on support, managing staff turnover, and ensuring consistent quality of care. Navigating these issues requires strong communication skills, effective delegation, and regular staff training. Building a supportive team environment and maintaining open lines of communication with both staff and clients can help address these challenges and promote a positive care setting.

What is the difference between Direct Care Manager vs Direct Support Professional?

AspectDirect Care ManagerDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certifications in CPR, first aid, or behavioral managementHigh school diploma or equivalent; certifications like CPR and first aid are common
Work EnvironmentSupervisory role overseeing direct support staff in healthcare or community settingsProviding direct care to individuals with disabilities or chronic conditions in homes or community settings
Employer & IndustryHealthcare facilities, community agencies, residential programsResidential homes, community agencies, support organizations

The main difference is that a Direct Care Manager supervises and coordinates care staff, while a Direct Support Professional provides direct assistance to clients. The roles often overlap in settings and required certifications, but the manager focuses on oversight and program management, whereas the support professional delivers hands-on care.

What are the most commonly searched types of Direct Care jobs in Rochester, NY?

The most popular types of Direct Care jobs in Rochester, NY are:

What are popular job titles related to Direct Care Manager jobs in Rochester, NY?

For Direct Care Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Direct Care Manager jobs in Rochester, NY look for?

The top searched job categories for Direct Care Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Direct Care Manager jobs?

Cities near Rochester, NY with the most Direct Care Manager job openings:

Direct Care Manager jobs near you
Infographic showing various Direct Care Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,606 per year, or $26.7 per hour.

SCN Enhanced Care Manager

Rochester, NY • On-site

Forward Leading IPA
See more jobs at Forward Leading IPAexternal

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Manage a dedicated caseload of members within high-risk and specialty populations.

  • Complete screenings and assessments to identify members' health-related social needs, eligibility, and service needs.

  • Develop, implement, and update individualized care plans based on each member's needs, goals, and available resources.

Job description

Ready to Make a Difference?
If you're passionate about helping individuals overcome barriers to care and connecting them with the resources they need to thrive, we encourage you to apply today. Join FLIPA and become part of a mission-driven team dedicated to improving health outcomes and strengthening communities across Upstate New York.
Job Title: SCN Enhanced Care Manager
Reports to: TBD
Location: Hybrid with periodic required in-person meetings.
About Forward Leading IPA:
Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.
Position Summary:
The Enhanced Care Manager serves as a dedicated care management resource supporting high risk/specialty population members who are eligible to receive enhanced services across the Social Care Network (SCN), including maternal-child health (MCH), postpartum individuals, children and youth, members requiring asthma remediation services, and sensitive conditions population including SUD, SMI, and IDD. This position operates within SCN's Internal Hub using a hybrid embedded model that combines direct community-based engagement with centralized care coordination activities.
The Enhanced Care Manager is responsible for completing Health Related Social Needs (HRSN) screening and Eligibility Assessment, care planning, referral management, cross-sector collaboration, member engagement, service coordination, and outcome tracking. This role helps SCN fulfill its commitment to improving health outcomes and reducing barriers for vulnerable populations.
Key Responsibilities
  • Manage a dedicated caseload of members within identified high-risk and specialty populations.
  • Complete screenings and assessments to identify members' health-related social needs, eligibility, and service needs.
  • Develop, implement, and update individualized care plans based on each member's needs, goals, and available resources.
  • Connect members to appropriate providers, programs, community resources, and social care services.
  • Monitor member progress, referral outcomes, and service engagement throughout the care management process.
  • Provide ongoing support, education, and follow-up to help members navigate services and reduce barriers to care.
  • Facilitate warm handoffs to appropriate services and community-based supports.
  • Build and maintain trusted relationships with members, families, healthcare providers, and community partners.
  • Participate in multidisciplinary case reviews, care conferences, and collaborative planning meetings as needed.
  • Work onsite or in coordination with partner organizations, including OB/GYN practices, WIC offices, Federally Qualified Health Centers, schools, home visiting programs, and community-based organizations.

Hub-Based Responsibilities
  • Coordinate referrals, service follow-up, and communication across internal and external partners.
  • Conduct care plan reviews and support ongoing care management activities through SCN-approved processes.
  • Maintain regular communication and collaboration with healthcare providers, community organizations, and internal team members.
  • Use multiple systems, workflows, and documentation processes to support timely and accurate care coordination.
  • Document all member interactions, referrals, care management activities, and follow-up actions in SCN-approved systems.

Quality and Compliance
  • Maintain accurate, timely, and complete documentation in accordance with SCN, organizational, and regulatory requirements.
  • Ensure care management activities are completed in alignment with applicable program standards and compliance expectations.
  • Track referral outcomes, service completion, member engagement, and barriers to care.
  • Support reporting, performance monitoring, and quality improvement initiatives related to care management services.
  • Protect member confidentiality and handle sensitive information in accordance with applicable privacy requirements.

Qualifications:
  • Bachelor's degree in social work, Human Services, Public Health, Nursing, Psychology, or a related field.
  • Minimum of two years of experience in care management, case management, care coordination, community health, social services, or a related area.
  • Experience working with vulnerable, high-need, or underserved populations.
  • Knowledge of community resources, healthcare systems, social service systems, and referral processes.
  • Strong communication, organization, documentation, and relationship-building skills.
  • Ability to work independently, manage multiple priorities, and collaborate effectively with internal and external partners.

Preferred Qualifications:
  • Experience in maternal and child health, behavioral health, substance use services, developmental disability services, or other specialty population programs.
  • Knowledge of New York State Medicaid, managed care, Social Care Networks, or health-related social needs programming.
  • Care management certification, community health worker certification, or equivalent professional credential.
  • Bilingual or multilingual abilities.
  • Care coordination and care management
  • Trauma-informed and person-centered engagement
  • Community partnership development
  • Member advocacy and resource navigation
  • Documentation, compliance, and confidentiality
  • Communication, organization, and time management
  • Problem-solving, critical thinking, and sound judgment
  • Collaboration across healthcare, social service, and community-based partners

Compensation Range:
  • Compensation is commensurate with education and experience. The position offers a salary of $55,000 annually, equivalent to approximately $26.44 per hour.

Benefits
  • 401(k) with Company Match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Mileage Reimbursement

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