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Direct Care Manager Jobs in Rochester, NY (NOW HIRING)

Prime Care Coordination

Care Manager

Rochester, NY · On-site

$23.50 - $25.50/hr

The Care Manager's role is to work in partnership with individuals with I/DD, their family/guardian ... Promote self-advocacy and the ability to self-direct * Use Health Information Technology for ...

EAST HOUSE CORPORATION

Crisis Care Manager

Rochester, NY · On-site

$21 - $21.50/hr

Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person ...

East House

Crisis Care Manager

Rochester, NY · On-site

$21 - $21.50/hr

Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person ...

EAST HOUSE CORPORATION

Crisis Care Manager

Rochester, NY

$21 - $21.50/hr

Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person ...

TRILLIUM HEALTH INC

Care Manager

Rochester, NY · On-site

$24 - $34.56/hr

The Care Manager is embedded within an assigned service area to facilitate direct access to services, support chronic disease management, and build community partnerships. Operating with independence ...

TRILLIUM HEALTH INC

Care Manager

Rochester, NY · On-site

$24 - $34.56/hr

The Care Manager is embedded within an assigned service area to facilitate direct access to services, support chronic disease management, and build community partnerships. Operating with independence ...

New

Ibero American Action League

Care Manager

Rochester, NY · On-site

$20/hr

Under the guidance and supervision of the Director of Care Management Services Division or designee, the Care Manager provides care management services to program participants who are in need of ...

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Direct Care Manager information

See Rochester, NY salary details

$25.7K

$55.6K

$99.2K

How much do direct care manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for direct care manager in Rochester, NY is $55,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $63,100.00 per year, depending on experience, location, and employer.

What is a direct care manager?

Direct Care Managers are professionals responsible for overseeing the delivery of care and support services in settings such as group homes, assisted living facilities, or community-based programs. They supervise direct care staff, coordinate care plans, ensure compliance with regulations, and maintain a high standard of service for clients or residents. Their duties often include hiring and training staff, managing schedules, monitoring quality of care, and serving as a liaison between families, staff, and healthcare professionals.

What are the key skills and qualifications needed to thrive as a direct care manager?

To thrive as a Direct Care Manager, you need a background in healthcare or social services, leadership experience, and a relevant degree such as in nursing, social work, or health administration. Familiarity with care management software, electronic health records (EHRs), and regulatory compliance certifications like CPR or First Aid are typically required. Strong interpersonal communication, problem-solving, and organizational skills are crucial for managing staff and ensuring high-quality client care. These skills and qualifications are essential for ensuring smooth operations, regulatory compliance, and positive outcomes for both clients and care teams.

What are some common challenges a direct care manager faces when overseeing a team, and how can these be addressed?

Direct Care Managers often encounter challenges such as balancing administrative duties with hands-on support, managing staff turnover, and ensuring consistent quality of care. Navigating these issues requires strong communication skills, effective delegation, and regular staff training. Building a supportive team environment and maintaining open lines of communication with both staff and clients can help address these challenges and promote a positive care setting.

What is the difference between Direct Care Manager vs Direct Support Professional?

AspectDirect Care ManagerDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certifications in CPR, first aid, or behavioral managementHigh school diploma or equivalent; certifications like CPR and first aid are common
Work EnvironmentSupervisory role overseeing direct support staff in healthcare or community settingsProviding direct care to individuals with disabilities or chronic conditions in homes or community settings
Employer & IndustryHealthcare facilities, community agencies, residential programsResidential homes, community agencies, support organizations

The main difference is that a Direct Care Manager supervises and coordinates care staff, while a Direct Support Professional provides direct assistance to clients. The roles often overlap in settings and required certifications, but the manager focuses on oversight and program management, whereas the support professional delivers hands-on care.

What are the most commonly searched types of Direct Care jobs in Rochester, NY?

The most popular types of Direct Care jobs in Rochester, NY are:

What are popular job titles related to Direct Care Manager jobs in Rochester, NY?

For Direct Care Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Direct Care Manager jobs in Rochester, NY look for?

The top searched job categories for Direct Care Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Direct Care Manager jobs?

Cities near Rochester, NY with the most Direct Care Manager job openings:

Direct Care Manager jobs near you
Infographic showing various Direct Care Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,606 per year, or $26.7 per hour.

Care Manager

Rochester, NY • On-site

Prime Care Coordination
Individual, Family and Community Social Assistance • 11 - 50 employees
Learn more about Prime Care Coordinationexternal

$23.50 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

PCC Values Its Employees by offering: 

  • Paid time off (25 days per year)
  • 10 Paid Holidays
  • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
  • 401(K) Retirement plan
  • Tuition Reimbursement
  • Generous Employee referral program
  • Employee Wellness Program (earn up to $250 per year!)
  • Numerous other benefits, please apply to find out more! 


Summary:  

The Care Manager’s role is to work in partnership with individuals with I/DD, their family/guardian, and providers to coordinate care and services needed to assist individuals achieve optimal health, wellness, independence, community integration and accomplishing goals. The Care Manager is responsible for providing Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach. 

Essential Job Functions:
  • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services 
  • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health
  • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and the person’s Life Plan
  • Facilitate, develop, and maintain a person-centered Life Plan that integrates an individual’s personal wants and needs, clinical and non-clinical healthcare related needs, community services, OPWDD services, and natural supports. 
  • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing
  • Adhere to Incident Management regulations, guidelines, and policies and procedures 
  • Coordinate and ensure access to chronic disease management
  • Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care
  • Participate in internal and external audits
  • Coordinate and provide access to long-term care supports and services 
  • Engage families and natural supports in the care coordination process
  • Provide all individuals and families with services that are culturally and linguistically appropriate 
  • Advocate on behalf of the individual
  • Promote self-advocacy and the ability to self-direct
  • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team
  • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations
  • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures
  • Document all services and maintain appropriate records following all established documentation policies and procedures
  • Complete all required training including annual, ongoing, and educational trainings 
  • Perform all other duties relevant to the position as requested.

Knowledge, Skills, and Abilities

  • Ability to act quickly, assess and act accordingly in crisis situations
  • Intermediate technology skills in Outlook, Teams, Word, Excel, online applications as needed 
  • Understanding use of an EHR system 
  • Knowledge of ethical and professional responsibilities and boundaries
  • Demonstrate professional work habits including dependability, time management, organization, autonomy, and productivity
  • Some positions may require bi-lingual skills

Education and Experience:

  • Bachelor’s degree with two years of relevant experience OR 
  • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR
  • A Master’s degree with one year of relevant experience.

Relevant experience consists of any paid or volunteer experience in the human services field (e.g. Office of Mental Health, Office of Addiction Services or Supports) or providing direct care or support, coordination, or advocacy for people with developmental disabilities on a regular basis. 

 

Physical Requirements/Working Conditions:

  • Ability to sit/stand throughout day to accomplish job 
  • Ability to enter data, notes, and other documentation into a computer.
  • Must be able to travel throughout covered territories in Upstate NY as needed.
  • Must have a valid driver’s license 
  • Ability to conduct in-person visits and meetings at individuals homes, communities, schools, and other locations as applicable 
  • Ability to work remotely, satellite office locations, and/or primary office location 

* Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

 

Corporate Qualifications/Expectations:

  • Adhere to all Prime Care Coordination policies and procedures.
  • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
  • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
  • Maintain all required certifications/training by State regulations and PCC policy
  • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.


Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.