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Digital Client Success Manager Jobs in Indiana (NOW HIRING)

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end ...

EXOS

Cybersecurity Client Success Manager

Indianapolis, IN · On-site

$106K - $143K/yr

We are a trust first, learn together and What You Will Do The Cybersecurity Client Success Manager ... digital touchpoints for the rest. * Serve as the face of Cyber at EXOS and the primary point of ...

UniFirst

Client Success Representative

Indianapolis, IN · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

UniFirst

Client Success Representative

South Bend, IN · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

Miebach

Client Success Lead, Supply Chain

Fishers, IN · On-site

About the role Miebach Consulting is seeking a Client Success Lead, Supply Chain to support the growth and management of client relationships across our North American operations. This role is ideal ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Indiana

Digital Client Success Manager information

See Indiana salary details

$13.8K

$88.4K

$156.1K

How much do digital client success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for digital client success manager in Indiana is $88,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $109,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Indiana? For Digital Client Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Indiana look for? The top searched job categories for Digital Client Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Digital Client Success Manager jobs? Cities in Indiana with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $88,419 per year, or $42.5 per hour.

Client Success Manager

Selerix

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN
Job Summary
The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.
Key Responsibilities
  • Serves as primary point of contact for Selerix's Employer Groups.
  • Effectively perform project management role on case configurations.
  • Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
  • Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
  • Accurately and timely provides resolution to client issues and concerns.
  • Works collaboratively with internal partners to resolve issues or setup.
  • Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
  • Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
  • Maintains knowledge and information on the system in order to provide superior customer support.
  • Effectively manages multiple client implementations simultaneously.
  • Participates in staff meetings, conference calls, and other meetings, as needed.
  • Performs other duties as required.
Qualifications
  • Bachelor's Degree or relevant experience.
  • Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, etc.).
  • Proven organizational and time management abilities.
  • Effective team collaborator with a strong sense of partnership.
  • Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment
We offer the following benefits:
  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

Locations in Plano, Texas - Columbia, South Carolina - New Orleans, Louisiana - Indianapolis, Indiana - Hybrid work schedule

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