Dhs Program Assistant Jobs in Florida (NOW HIRING)

Farah & Farah is committed to being the premier personal injury law firm, guiding our valued clients through the complex legal system to deliver justice. It's our mission to treat everyone with dignity and respect no matter how big or small a case may be.

The Pre-Suit Legal Assistant is an essential member of the Pre-Litigation team, providing critical support to case managers and attorneys in managing personal injury cases from intake through demand and resolution. This role requires a high level of organization, attention to detail, and excellent communication skills to ensure efficient case handling and a positive client experience.

Key Responsibilities:

• Case Management Support:

• Assist case managers and attorneys in gathering and organizing case-related documents, including medical records, police reports, and witness statements.
• Maintain accurate and up-to-date case files, both physical and electronic.
• Prepare correspondence, pleadings, and other legal documents as directed by case managers and attorneys.
• Track deadlines and ensure timely completion of tasks.

• Client Communication:

• Communicate with clients to provide updates and gather necessary documentation to include phone calls, emails, and in person meetings.
• Answer client inquiries and provide updates on case status.
• Schedule appointments and coordinate communication between clients and case managers/attorneys.
• Maintain a positive and empathetic rapport with clients.

• Medical Records Management:

• Request, review, and summarize medical records and bills.
• Coordinate with medical providers to obtain additional information or clarification as needed.
• Track medical treatment progress and update case managers/attorneys on any changes.

• Administrative Support:

• Facilitate the meeting of deadlines by managing multiple schedules and providing timely reminders.
• Attend onsite meetings with clients, case managers, or attorney.
• Open new case files and input data into case management software.
• Managing onsite files
• Maintain calendars, scheduling and coordinating meetings.
• Handle incoming and outgoing mail, deliveries, and faxes.
• Answer phone calls, take messages, and redirect calls as appropriate.
• Maintain and update contact information databases.

• Other:

• Handle communication with clients, field associates, and vendors by phone, email, and onsite.
• Ensure compliance with all company policies, procedures, and expectations.
• Type and file legal documents and correspondence.
• Provide general administrative support to the pre-litigation team.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Experience as a legal assistant or in a similar role, preferably in personal injury law is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational, time management, and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional demeanor and positive attitude.
• Bilingual (Spanish) is a plus.

Physical Demands and Work Environment:

This role is an in office onsite position located at a Farah and Farah office location. The employee will be required to work in various locations within the assigned office to include conference rooms, common areas, and mail room.

• Ability to sit for extended periods.
• Ability to stand and walk for moderate periods to retrieve and deliver documents.
• Manual dexterity for computer work, document handling, and phone use.
• Clear vision and hearing for communication and document review.
• Occasional light lifting (up to 20 pounds).

Top Key Performance Indicators:

1. Document Accuracy and Filing Compliance
2. Deadline Adherence
3. Case Preparation Efficiency
4. Communication Response Time
5. Client Satisfaction

Benefits We Offer:

• 401(k) with matching contributions
• Comprehensive health, dental, and vision insurance
• Life insurance and short-term disability coverage
• Paid time off and an employee assistance program
• Health savings account
• Referral program

Schedule:

• Full-time, 8-hour shifts
• Monday to Friday
• Onsite in a professional office setting

Equal Opportunity Statement: At Farah & Farah, we believe in creating an inclusive workplace where everyone feels valued. We are an equal opportunity employer and prohibit discrimination and harassment of any kind, ensuring a respectful environment for all.

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S. If E-Verify cannot confirm your authorization, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to begin resolving the issue before any action can be taken against you, including termination of your employment. Employers may only use E-Verify once you have accepted a job offer and completed the I-9 Form.