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Developer Support Engineer Jobs in California (NOW HIRING)

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain ... If you've ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you've used ReadMe! We ...

Integritek

Support Engineer

Los Angeles, CA · On-site

... support. Integritek was formed with the purpose of combining "integrity with technology." Our ... The Senior Systems Engineer leverages technical expertise in the area of end user engineering to ...

Amiri Recruiting

AI Support Engineer

San Francisco, CA · On-site

IT Support Engineer (Onsite Bay Area & NYC) Skills Relevant Skills and Experience * 2+ years working in a technical role * Bachelor's or higher degree in Computer Science, Software Engineering, or ...

Mondo

IT Support Engineer

San Francisco, CA · On-site

$55 - $65/hr

Onsite IT Support Engineer, Onsite - San Francisco Bay Area, CA. Start date is ASAP for this 6-month Contract-to-Hire position. Job Title: Onsite IT Support Engineer Location-Type: Hybrid (3 days ...

The AES Group

Cloud Support Engineer

San Jose, CA · On-site

Role: Cloud Support Engineer Loc: San Jose, CA (hybrid) Let's create our future together at The AES Group! About The AES Group: The AES Group is a premier technology and engineering consulting ...

Verkada

Technical Support Engineer

San Mateo, CA

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

LHi Group Ltd

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

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All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in California

Developer Support Engineer information

See California salary details

$119.4K

$137.7K

How much do developer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for developer support engineer in California is $136,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,200.00 and $136,200.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are the most commonly searched types of Developer Support Engineer jobs in California?

The most popular types of Developer Support Engineer jobs in California are:

What are popular job titles related to Developer Support Engineer jobs in California?

For Developer Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in California look for?

The top searched job categories for Developer Support Engineer jobs in California are:

What cities in California are hiring for Developer Support Engineer jobs?

Cities in California with the most Developer Support Engineer job openings:

What are popular job titles related to Developer Support Engineer jobs in CA?

For Developer Support Engineer jobs in CA, the most frequently searched job titles are:

Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in California as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $136,380 per year, or $65.6 per hour.

Enterprise Support Engineer

ReadMe

San Francisco, CA • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong technical judgment, and a proven track record of supporting complex customer environments. This role is designed for someone who knows how to navigate ambiguity, manage high-stakes situations, and communicate clearly with stakeholders ranging from developers to executives.
At ReadMe, Support is not simply reactive. Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain world-class developer documentation, optimize their integrations, and confidently scale their use of our platform. You look beyond individual tickets to understand systemic issues, advocate internally for customers, and proactively improve the overall customer experience.
We're a small team of humans (and one owl) working together to do big things - and that's where you come in. In this role you'll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
What we do
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you've ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you've used ReadMe!
We love what we do because it's so much more than just documentation. We're providing tools for teams to build a better developer experience and make their products and APIs easier to use. We've got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
• What you'll do here
  • Serve as a primary technical point of contact for enterprise customers.
  • Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations).
  • Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues.
  • Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs.
  • Identify patterns in support cases and proactively recommend product or process improvements.
  • Draft clear, executive-ready communications during escalations or incident scenarios.
  • File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate.
  • Contribute to and elevate internal and external documentation.

You'll love this job if you...
  • You have significant experience supporting enterprise or high-growth SaaS customers.
  • You remain calm and structured during high-priority or time-sensitive situations.
  • You can confidently say "no" or reset expectations while preserving trust.
  • You communicate complex technical concepts clearly to both technical and non-technical audiences.

Technical Skills
  • APIs and API debugging
  • Swagger / OpenAPI specifications
  • OAuth, SAML, and SSO authentication flows
  • Git and CI/CD troubleshooting
  • Front-end technologies (HTML, CSS, JavaScript)
  • Markdown
  • Chrome Developer Tools
  • CLI environments
  • npm packages and modern JavaScript ecosystems
  • Leveraging AI tools (e.g., Claude, ChatGPT) in debugging workflows - with strong judgment and verification
  • Diagnosing performance, configuration, and integration issues

Support Skills
  • You have a structured investigation and root-cause analysis process.
  • You follow through on every issue and ensure closure.
  • You identify recurring friction points and advocate for systemic improvements.
  • You're proactive, detail-oriented, and accountable.
  • You understand metrics (SLAs, CSAT, time to resolution) and consistently perform at a high level.

☆ This role is a great fit if...
  • You enjoy turning high-stakes or frustrated customers into long-term advocates.
  • You can operate independently while collaborating cross-functionally.
  • You want to help shape enterprise-grade support at a growing company.
  • You're excited to have real impact at an early-stage but scaling startup.

How you'll grow within one month...
  • Build relationships with Support, Engineering, Product, and Success teams.
  • Deeply learn ReadMe's product architecture, features, and customer use cases.
  • Train on our support tools and internal processes.
  • Begin troubleshooting and resolving real customer issues.
  • Understand our SLAs, escalation paths, and support performance metrics.

Within a few months, you'll...
  • Confidently manage enterprise-level customer conversations.
  • Develop a strong command of OpenAPI and advanced implementation patterns.
  • Identify product gaps and contribute meaningful feedback to Engineering.
  • Own complex investigations from intake to resolution.
  • Strengthen internal documentation and knowledge-sharing processes.

Within your first year, you'll...
  • Be recognized as a ReadMe product expert.
  • Serve as a trusted technical advisor to key customers.
  • Help shape support processes as we scale.
  • Contribute significantly to reducing friction across the customer journey.
  • Play a key role in maintaining the high standard of enterprise support that defines ReadMe.

What's the hiring process like?
  • Create a ReadMe project, it's free for 14 days with no credit card required!
  • Explore ReadMe and create a page in your project to show us who you are and why you want to join our team!
  • Share the URL in the "Website" field as part of your application.
  • We can't wait to read your resume and (hopefully personality-filled) ReadMe project! Let us know what excites you about the role, and help us get to know you better!
  • If we think we might be a good fit for you, we'll set up a 30-minute Zoom call with Jesse Yowell, our Head of Support! We'll tell you more about the role, and get a chance to hear about your experiences.
  • Next will be a take home project and 30-minute conversational interview with one of our Enterprise Support Engineers to assess your troubleshooting skills.
  • Then we'll invite you to an "onsite" interview conducted over Zoom! You'll get to meet everyone on the support team, members from other ReadMe teams, and dig a little more into your technical skills!
  • We'll let you know how things went within a week! If it still seems like a good fit all around, we'll extend you an offer! If not, we will update you to let you know so you aren't left hanging.

Our benefits include...
  • Unlimited PTO with a three-week minimum.
  • Fully covered medical, dental, and vision insurance for you, and 100% for your dependents.
  • A One Medical membership.
  • A gym or fitness stipend of up to $150 per month.
  • One-to-one donation matching of up to $1,000 per year.
  • Twelve weeks of paid parental leave after the birth or adoption of a child.
  • Hybrid work.
  • Three offsite retreats per year to get together with coworkers and plan for the quarter ahead.
  • Take a look at our handbook for more information on our benefits!

Not sure if you'd be the right fit? Apply anyway! We'd love to see your application.
At ReadMe, we're committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.

Apply