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Desktop Support Manager Jobs in Racine, WI (NOW HIRING)

TEKsystems

Pc Technician Support

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refreshes, including installation, configuration, migration, and ... Effective time management skills with the ability to prioritize multiple tasks. Preferred ...

TEKsystems

Pc Technician Support

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refreshes, including installation, configuration, migration, and ... Effective time management skills with the ability to prioritize multiple tasks. Preferred ...

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Through a mix of project management and hands-on desktop publishing, you will define, develop, and ... Providing font recommendations so that the fonts support the character set of the target language

TEKsystems

PC Support Technician

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refresh tasks, including installation, configuration, imaging, and ... Time Management: Ability to prioritize and manage tasks in a fast‑paced environment.

TEKsystems

PC Support Technician

Milwaukee, WI

$20 - $22/hr

Skills Support • Install • Desktop • Service • Troubleshooting • Installation Additional Skills & Qualifications * Time Management: Ability to prioritize and manage tasks in a fast‑paced ...

TEKsystems

Field Service Technician

Milwaukee, WI

$20 - $22/hr

Experience supporting Windows 10/11 environments. * Ability to troubleshoot desktop, laptop, printer, and peripheral issues. * Strong organizational and time management skills. * Excellent verbal and ...

TEKsystems

Field Service Technician

Milwaukee, WI

$20 - $22/hr

Experience supporting Windows 10/11 environments. * Ability to troubleshoot desktop, laptop, printer, and peripheral issues. * Strong organizational and time management skills. * Excellent verbal and ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

... Support experience. • Experience installing, configuring, and upgrading desktop applications. • Experience troubleshooting hardware, software, and operating system issues. • Experience managing ...

Humana

Manager, Care Management Support

Waukegan, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

Humana

Manager, Care Management Support

Waukegan, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

Humana

Manager, Care Management Support

Waukegan, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

TEKsystems

Pc Technical Support

Gurnee, IL

$20 - $22/hr

Experience in IT support, desktop support, service desk, hardware deployment, or asset management environments. * Familiarity with Microsoft 365 applications and IT ticketing systems. * Knowledge of ...

TEKsystems

Pc Technical Support

Gurnee, IL

$20 - $22/hr

Experience in IT support, desktop support, service desk, hardware deployment, or asset management environments. * Familiarity with Microsoft 365 applications and IT ticketing systems. * Knowledge of ...

Service Global, Inc

Desktop EUC L1

Pleasant Prairie, WI · On-site

$19.75 - $25/hr

MCP, MCITP, MCSE etc Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking ... Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Tory Burch LLC

Support Supervisor

Pleasant Prairie, WI · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Racine, WI

Desktop Support Manager information

See Racine, WI salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Racine, WI is $33.92, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $45.10 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Desktop Support Manager jobs in Racine, WI? For Desktop Support Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Racine, WI look for? The top searched job categories for Desktop Support Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Support Manager jobs? Cities near Racine, WI with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $70,550 per year, or $33.9 per hour.

Technical Support Specialist

Revolution Search Group

Milwaukee, WI

Full-time

Re-posted 29 days ago

Job description

Our client is seeking a motivated and technically proficient IT Technical Support Specialist. This mid-level role supports the office productivity environment, including desktops, laptops, Windows and macOS endpoints, iOS devices, audio/video and conference rooms, printers/copiers, smartphones, telephony/networking, and associated business applications. Responsibilities include installing, configuring, diagnosing, repairing, maintaining, and upgrading endpoint hardware, operating systems, software, and peripheral equipment to support reliable workstation performance and end-user productivity. In a help desk/service desk capacity, the specialist will troubleshoot incidents and service requests in person, by phone, remotely, and through email, document work in the ticketing system, and collaborate with IT team members to deliver timely, dependable support.
Key Responsibilities / Functions:
· Support desktops, laptops, Macs, and mobile devices by installing, configuring, maintaining, upgrading, and troubleshooting hardware, operating systems, software, user accounts, and endpoint settings.
· Assist with building, maintaining, and deploying standard Windows and macOS device images and endpoint configurations.
· Support Microsoft 365 applications and services, including account setup, Intune, license assignment, and collaboration tools such as Teams and Zoom.
· Support endpoint protection, anti-virus/anti-malware tools, patching, and security policy enforcement under senior IT guidance.
· Support mobile devices through provisioning, configuration, compliance policy enforcement, and asset tracking using Intune or similar mobile device management platforms.
· Support printers, copiers, and video conferencing systems through maintenance and troubleshooting.
· Improve office productivity environments by identifying issues and recommending solutions.
· Respond to incidents and service requests through hands-on and remote support, document activity in the ticketing system, escalate issues as needed, and communicate status through resolution.
· Support endpoint backup and recovery processes and follow established data protection and retention procedures.
· Assist with hardware and software procurement to meet organizational needs.
Personal Characteristics and Attributes
· Strong customer service focus and commitment to resolving user issues.
· Strong analytical and problem-solving skills.
· Clear verbal and written communication with non-technical stakeholders.
· Self-motivated, responsive, and reliable in completing assignments.
· Interest in learning new technologies and keeping current with trends.
· Positive, collaborative approach with team members and other departments.
· Ability to support hardware and software training during onboarding and ad hoc sessions.
Required Qualifications: (Education, Technical Skills/Knowledge)
· 3–5 years of hands-on support for desktops, laptops, Macs, smartphones, AV/conferencing, and related office technology.
· Experience installing, configuring, troubleshooting, and supporting PC and Mac hardware and software in business environments.
· Working knowledge of endpoint protection, patching, anti-virus tools, and mobile device management concepts.
· Experience working in a ticketing system to document incidents, service requests, escalations, and resolutions.
· Familiarity with Microsoft 365 administration, Entra ID/Active Directory, Intune, and collaboration platforms.
· Associate or bachelor’s degree in a computer-related field, or equivalent experience.
Nice-to-Have Qualifications:
· Certifications such as CompTIA A+, Network+, Microsoft 365 Modern Desktop Administrator, or HDI Desktop Support Technician.
· Experience with endpoint imaging and deployment tools such as Intune, Autopilot, or SCCM.
· Exposure to telecom and network environments, including VPNs, phone systems, routers, switches, and circuits.
· Experience with desktop backup solutions and data recovery procedures.
· Familiarity with asset management tools and IT procurement processes.