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Desktop Support Engineer Jobs in Louisiana (NOW HIRING)

Aldridge

Support Engineer (2288)

Monroe, LA · On-site

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ... Qualifications: * 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a ...

ALDRIDGE

Support Engineer (2288)

Monroe, LA

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ... Qualifications: * 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a ...

Intralox

Mechanical Support Engineer

New Orleans, LA · On-site

$68K - $147K/yr

Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market. * Serve as an advanced level remote troubleshooter and problem-solver ...

Laitram

Technical Support Engineer

New Orleans, LA · On-site

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Intralox

Technical Support Engineer

New Orleans, LA · On-site

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Server@Work

IT Support Desk Engineer

Lake Charles, LA

$45K - $50K/yr

What you'll be doing as a Support Desk Engineer: The technician will help remotely solve problems ... Microsoft Windows Desktop OS Certifications * Microsoft 365 Certifications * CompTIA A ...

Hitech Computers

Engineer L2

Monroe, LA · On-site

... desktops, laptops, peripherals, Windows operating systems (Desktop & Server), Microsoft 365 ... Provide support for network devices like switches and firewalls, including basic configuration and ...

KoenAndrews

Be Seen First

IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

This company supports the petrochemical and manufacturing industry domestically and internationally ... The Desktop Support Technician will provide first-level hardware, software, and peripheral support ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Harris

(Remote) Technical Support Engineer

Iowa, LA

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Value Driven Solutions

IT Generalist

New Orleans, LA · On-site

... engineered hardware. They are seeking an IT Generalist who will provide desktop and end-user support, maintain hardware and accounts, and assist with networking and cybersecurity tasks in an ITAR ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Louisiana

Desktop Support Engineer information

See Louisiana salary details

$8

$23

$39

How much do desktop support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support engineer in Louisiana is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.30 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Louisiana? The most popular types of Desktop Support Engineer jobs in Louisiana are:
What are popular job titles related to Desktop Support Engineer jobs in Louisiana? For Desktop Support Engineer jobs in Louisiana, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Louisiana look for? The top searched job categories for Desktop Support Engineer jobs in Louisiana are:
What are popular job titles related to Desktop Support Engineer jobs in LA? For Desktop Support Engineer jobs in LA, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,016 per year, or $23.1 per hour.

Support Engineer (2288)

Aldridge

Monroe, LA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Alexandria, Monroe and Seattle, the company's unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.
Support Engineer
Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a highly motivated and results-driven Technical Professional to join our team as a Support Engineer.
Position Overview:
The Support Engineer will be a pivotal team member based in Monroe, LA, responsible for handling some of our most complex and dynamic customer issues. The ideal candidate will assist with escalations from our Support Technicians, leveraging a broad range of IT Generalist experience to resolve technical challenges efficiently. While the role primarily involves providing remote support, the Support Engineer will also be dispatched to client locations within the Monroe metroplex for onsite troubleshooting and resolution.
In this role, you will play a critical part in ensuring the optimal performance of our clients' systems by diagnosing and addressing complex technical issues. You will collaborate closely with a diverse team of experts, contributing to the development of best practices and continuous improvement in service delivery. If you're passionate about technology and thrive in a fast-paced environment, this opportunity will allow you to make a meaningful impact while advancing your career.
Key Responsibilities:
  • Conduct thorough research and identify effective solutions to both software and hardware issues.
  • Diagnose and resolve advanced technical problems, including but not limited to firewalls, switches, servers, cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, and more.
  • Engage with customers to probe and uncover the root causes of technical issues, guiding them through a series of complex troubleshooting steps.
  • Ensure that all issues are accurately logged and tracked in the system.
  • Effectively prioritize and manage multiple open issues simultaneously.
  • Follow up with clients to verify that their IT systems are fully functional post-resolution.

Qualifications:
  • 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a Managed Service Provider (MSP) environment.
  • Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.
  • Strong communication skills, with the ability to interact effectively with end-users through phone, remote sessions, and in-person meetings, ensuring issues are fully understood and resolved.
  • Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.

Work schedule:
  • Travel will be required up to 50% within territory

Additional Requirements
  • Physical ability to stand, walk or sit for extended periods
  • Must be comfortable with periodically lifting 25 pounds

Aldridge Core Values:
  • Build Trust - We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
  • Take Swift, Meaningful Action - When every second matters, we drill to the core question and act decisively.
  • Create Best-Fit Solutions - More is not better - We create the most value for the least added overhead and complexity.
  • Evolve & Improve - We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:
  • Competitive Salary and Incentive Plan
  • Generous Employer Contribution to Health Benefits Package
  • 401(k) Matching
  • 4 Weeks Paid Time Off per year, plus additional days for community service
  • Ongoing Training and Professional Development Opportunities
  • Free Snacks and Beverages!

This salary range is provided in accordance with Washington state law and applies specifically to this position in the Seattle location.
Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

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