ZipRecruiter

Log In

1

Desktop Support Engineer Jobs in Louisiana (NOW HIRING)

Aldridge

Support Engineer (2288)

Monroe, LA · On-site

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ... Qualifications: * 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a ...

ALDRIDGE

Support Engineer (2288)

Monroe, LA · On-site

Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ... Qualifications: * 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a ...

TEKsystems

Desktop Support Specialist

New Orleans, LA · On-site

$22 - $26/hr

Minimum of 1 year of experience in IT support, desktop support, computer repair, or a similar technical support role. * Current Microsoft, CompTIA, or equivalent industry-recognized IT certification ...

TEKsystems

Desktop Support Specialist

New Orleans, LA

$22 - $26/hr

... IT support, desktop support, computer repair, or a similar technical support role. • Current Microsoft, CompTIA, or equivalent industry-recognized IT certification preferred. • Hands-on ...

Intralox

Mechanical Support Engineer

New Orleans, LA · On-site

$68K - $147K/yr

Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market. * Serve as an advanced level remote troubleshooter and problem-solver ...

Laitram

Technical Support Engineer

New Orleans, LA · On-site

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Intralox

Technical Support Engineer

New Orleans, LA · On-site

L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer at our New Orleans, LA location. This ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

KoenAndrews

Be Seen First

IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

This company supports the petrochemical and manufacturing industry domestically and internationally ... The Desktop Support Technician will provide first-level hardware, software, and peripheral support ...

Hitech Computers

Engineer L2

Monroe, LA · On-site

... desktops, laptops, peripherals, Windows operating systems (Desktop & Server), Microsoft 365 ... Provide support for network devices like switches and firewalls, including basic configuration and ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Louisiana

Desktop Support Engineer information

See Louisiana salary details

$8

$23

$39

How much do desktop support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support engineer in Louisiana is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.30 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Louisiana?

The most popular types of Desktop Support Engineer jobs in Louisiana are:

What are popular job titles related to Desktop Support Engineer jobs in Louisiana?

For Desktop Support Engineer jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer jobs in Louisiana look for?

The top searched job categories for Desktop Support Engineer jobs in Louisiana are:

What are popular job titles related to Desktop Support Engineer jobs in LA?

For Desktop Support Engineer jobs in LA, the most frequently searched job titles are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,016 per year, or $23.1 per hour.

Desktop Support Engineer

MG+M The Law Firm

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

MG+M The Law Firm (MG+M) is seeking to add an on-site Desktop Support Engineer in New Orleans.

MG+M is a nationally renowned litigation law firm concentrating on complex civil matters. The firm’s expertise is diverse but focused in the areas of toxic tort, complex product liability, professional practices, local government, general liability, construction and commercial litigation. We approach litigation as a unified team, integrating our efforts with those of our clients to advance their interests wherever they do business. Our goal is always to deliver optimal results at the best possible value.

As part of a service-driven IT organization supporting more than 600 users across 17 offices nationwide, including over 250 attorneys, the Desktop Support Engineer (DSE) reports directly to the Senior Manager of User Experience and is an onsite position with no direct reports. Serving as the dedicated technical resource for MG+M’s New Orleans office, the DSE is the face of IT locally and is primarily responsible for level 1-2 service requests, litigation and trial support, and project assistance with special assignments.

In coordination with the firm’s Service Desk team and other IT support disciplines, the DSE provides hands-on, timely technical support to attorneys, staff and MG+M’s clients, and partners closely with the National Manager of IT Litigation Support, the IT Leadership Team, Technical Support Leads, Regional and local office management, and select vendors. As AI systems become widely used in legal work, the DSE will be expected to support the distribution of these tools and to leverage them when appropriate.

Key ResponsibilitiesNew Orleans Office Support
  • Serves as the dedicated technical resource and the face of IT for the New Orleans office, building trusted relationships with attorneys, staff and office leadership.
  • Works closely with New Orleans office leadership to support the new hire and onboarding process, including account creation, equipment provisioning and user orientation.
  • Manages the setup, breakdown, relocation and refresh of workstations, conference room technology and other office equipment.
  • Serves as the Incident / Request Owner for support requests in the New Orleans office and provides coverage for other MG+M offices as assigned, escalating to other members of IT as necessary.
  • Provides after-hours and weekend support as required and participates in the on-call support rotation (approximately one week per month, or as required). Demonstrates flexibility with work schedule and travels to MG+M offices as needed for coverage.
Litigation, Trial & Audio-Visual Support
  • Sets up and supports war rooms in connection with the National Manager of IT Litigation Support, including workstations, connectivity, printing, presentation and collaboration technology.
  • Supports MG+M’s Trial Academy program, providing technical and logistical support before and during sessions.
  • Maintains proficiency with audio-visual equipment and delivers A/V services in support of trials, depositions, Trial Academy sessions, presentations and eDiscovery requests.
  • Supports litigation and trial support teams leveraging collaboration platforms (Teams, Zoom, GoToMeeting, Webex, etc.) and eDiscovery systems, and assists visitors on-site and remotely with their use.
  • Provides timely support for litigation requests, including file transfers and data handling, and conforms to best practices for the manipulation, transfer and storage of data.
Service Desk & Technical Support
  • Responds to and resolves Service Desk incidents and requests (phone, e-mail, in-person and system-generated tickets), including desktop hardware, applications, enterprise systems software, print management, collaboration applications, asset inventory, telephony and remote access platforms.
  • Responsible for second-level escalation support and the total incident lifecycle, including timely acknowledgement, routing and tracking, issue resolution and follow-up.
  • Monitors the ticket queue, performs initial intake, and follows the intake and triage procedural structure, leveraging internal and external resources in accordance with escalation procedures.
  • Troubleshoots all aspects of MG+M’s technology platforms, including Windows, printers, scanners, network connectivity (AVD and VPN), two-factor authentication, Microsoft 365 and Copilot, and mobility platforms (iPhone, Android and tablets), as well as installation, integration and new hire account administration.
  • Modifies end-user Active Directory accounts, administers remote access and user-based systems, and supports on-demand technology and cyber security awareness programs.
  • Complies with all IT Security policy and procedure, including Least Privilege Access, and during outage periods follows escalation processes to immediately notify senior staff and management, clearly outlining the symptoms of the failure.
User Enablement, AI & Service Quality
  • Assists with the training and onboarding of MG+M users (attorneys and administrative staff) and provides remote and on-site training on MG+M systems and network connectivity.
  • Supports the distribution and day-to-day use of firm-approved AI-enabled tools, including Microsoft 365 Copilot, and upholds firm policy regarding their safe, secure and ethical use.
  • Effectively articulates complex technical subject matter to both technical and non-technical audiences, in writing and verbally, including technology notifications, reports and procedures.
  • Consistently addresses support requests in a swift, clear and concise manner, employing a positive demeanor and delivering the highest levels of professional customer service at all times.
  • Conforms to ITIL methodologies, leveraging full lifecycle, Incident and Problem Management skills within the Service Delivery model in a collegial, team-based environment.
  • Proactively notifies IT Management of potential service interruptions based on trend analysis and ticket volume, documents incident trends and provides written recommendations.
Qualifications & ExperienceTechnical Expertise
  • Knowledge of Document Management Systems (iManage Cloud) and other legal services practice applications.
  • Hands-on experience with Microsoft Office, Microsoft 365 Copilot, the Microsoft 365 Admin Center and the Azure Admin portal, and with remote access technologies including VPN and RDP.
  • Hands-on knowledge of Service Management software and MDM platforms, with mobility experience supporting iPhone, Android and tablets.
  • Experience supporting end users across Windows, MS Office, printers, mobile devices, email, document management, and cloud sharing and collaboration systems (ShareFile, OneDrive, etc.).
  • Proficiency with audio-visual and conference room technology, ideally in a litigation or trial support setting.
  • Familiarity with large language models (LLMs) and generative AI tools is a must, along with a willingness to support their adoption across the firm.
Service Delivery & Methodology
  • Experience working within desk-side support and Service Desk / Technical Assistance Support roles.
  • Experience in ITIL Foundations methods, processes and procedures desired.
  • Strong problem solving, analytical and troubleshooting skills; able to multitask and remain highly organized.
  • Solid understanding of broad technology components and concepts.
Professional Profile
  • Bachelor’s degree preferred; or equivalent experience.
  • Minimum of 4-6 years’ experience in a fast-paced, demanding Legal IT support environment.
  • Experienced, positive, self-motivated and highly proactive professional with solid written and verbal communication skills.
  • Highly accountable and takes ownership; works independently under pressure with minimal guidance and supervision.
  • Availability for after-hours and weekend support and participation in the on-call support rotation.
  • Willingness to travel to MG+M offices as necessary for coverage and to work additional hours in excess of the regular schedule as needed.


Why Should You Apply?

We offer a collegial work environment, competitive compensation and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k).

MG+M will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. We are committed to cultivating an environment that embraces and promotes diversity as a fundamental value.