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Desktop Support Engineer Iii Jobs (NOW HIRING)

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

AHEAD builds platforms for digital business and is seeking a Desktop Support Engineer to serve as a ... Required : • 3 - 5+ years in a desktop support role • Proficient technical support skills with ...

aptlogix LLC

Desktop Support Engineer

Manhattan, NY · On-site

Desktop Support Engineers Durations: 6 Months+ Location: New York City, NY Deskside Support - Key ... Prioritize issues impacting market data feeds, order execution, and pricing systems. 3 ITSM Process ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Diverse Lynx

Desktop Support Engineer

Farmington, NY · On-site

$40 - $50/hr

Desktop Support Engineer Location: Port Authority New York, Queens Village, NY & New Jersey Job Type: Contract Rate: $40-$50hr Role Description: Experience in EUC support and management. Strong ...

Echo IT Solutions

Desktop Support Engineer

Warren, NJ · On-site

Onsite Technical Desktop Support Engineer The Deskside Support Technician is responsible for ... Required Skills & Qualifications * 3+ years of experience in deskside or end-user support roles.

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

... engineer will be responsible for managing all aspects of the corporate desktop, which includes but ... Provide Tier 3 support * Administration and management of Office 365 environment * Generate new ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Procyon TS

Desktop Support Engineer

Woburn, MA · On-site

Role: Desktop Support Engineer Location: WOBURN, MA (Day 1 onsite ) Mandate Skills: ServiceNow ... Candidate needs to support 3 parker locations WOBURN, MA, Hudson, NH and Fairport, NY * Woburn and ...

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Desktop Support Engineer Iii information

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How much do desktop support engineer iii jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support engineer iii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Engineer Iii vs Desktop Support Engineer Ii?

AspectDesktop Support Engineer IiiDesktop Support Engineer Ii
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (required), Network+ (preferred)
Work EnvironmentAdvanced support in corporate or enterprise settings, handling complex issuesBasic to intermediate support, troubleshooting common hardware/software problems
ResponsibilitiesResolving complex technical issues, mentoring junior staff, managing escalationsHandling routine support requests, basic troubleshooting, user assistance

Desktop Support Engineer Iii typically handles more complex technical problems, requires advanced certifications, and may mentor junior staff. Desktop Support Engineer Ii focuses on routine support tasks and basic troubleshooting. The Iii role is more specialized and often found in larger organizations with complex IT environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer III, and why are they important?

To thrive as a Desktop Support Engineer III, you need advanced troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, typically supported by a bachelor's degree or equivalent experience. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL are commonly required. Strong communication, problem-solving abilities, and a customer-focused mindset set top performers apart. These skills ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction in complex IT environments.

What are some common challenges faced by a Desktop Support Engineer III, and how can they be addressed?

Desktop Support Engineer III professionals often encounter challenges such as managing complex technical issues, balancing multiple high-priority requests, and supporting a diverse range of hardware and software environments. Addressing these challenges typically involves strong troubleshooting skills, effective time management, and clear communication with users and team members. Proactively documenting solutions and collaborating closely with other IT departments can also streamline workflows and prevent recurring problems.

What does a Desktop Support Engineer III do?

A Desktop Support Engineer III is an experienced IT professional responsible for resolving complex technical issues related to computers, software, and network systems within an organization. They provide advanced troubleshooting, oversee system upgrades, and mentor junior support staff. In addition, they often handle escalated support tickets, ensure security compliance, and may assist with training end-users on new technologies. Their role is crucial in maintaining the productivity and efficiency of a company's IT infrastructure.
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Desktop Support Engineer Iii jobs near you
Infographic showing various Desktop Support Engineer Iii job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 91% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

AHEAD

Libertyville, IL • On-site

Full-time

Posted 8 days ago

Job description

Job Summary:
AHEAD builds platforms for digital business and is seeking a Desktop Support Engineer to serve as a point of contact for end users. This role involves troubleshooting user support incidents, fulfilling IT-related requests, and providing technical support for various hardware and software applications.
Responsibilities:
• Serve as a point of contact for users seeking technical assistance, both in-person as well as remotely
• Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests
• Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users
• Escalate unresolved issues to the appropriate level of the IT Operations team
• Properly record incident actions and follow-up details into the IT ticketing system
• Provide troubleshooting and technical support for Windows and macOS laptops
• Provide troubleshooting and technical support for Microsoft 365 desktop and web applications
• Provide troubleshooting and technical support for cloud applications and productivity tools
• Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc.
• Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team
• Assist with the creation of user accounts and setting up new users
• Assist with password resets, multi-factor authentication, and user account management
• Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides
Qualifications:
Required:
• 3 - 5+ years in a desktop support role
• Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS), iOS and Android devices
• Experience with ServiceNow or JIRA.
• Prior exposure to remote support tools such as Bomgar
• Experience with Mobile Device Management tools, such as Intune and JAMF
• Capable of supporting teleconferencing systems and communications tools such as Webex or Microsoft Teams
• Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)
• Technical troubleshooting and problem-solving capabilities
• Organized and able to shift tasks as priorities evolve
• Team-oriented collaborator willing to share knowledge and experience
• Solid communicator with the ability to provide professional documentation
• Must be able to be onsite in office 5 days per week
Company:
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model. Founded in 2007, the company is headquartered in Chicago, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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