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Desktop Supervisor Jobs (NOW HIRING)

Madison Approach

Desktop Team Supervisor

Ossining, NY

$81K/yr

Desktop Team Supervisor Job Type: Direct Hire (Full-time, Regular) Salary: $81,900 annually Location: Northern Westchester, NY | FULL-TIME ON-SITE POSITION (Not Remote, Not Hybrid) Schedule: Monday ...

The Rockridge Group

Desktop Support - L2

Vacaville, CA · On-site

$23 - $29.25/hr

Desktop Support Technician - L2 Location: Vacaville, California Summary: Respond to assignments ... Work independently on assignments and report progress to your supervising manager. * Coordinate ...

Alphatec Spine

Sr. Desktop Support Technician

Carlsbad, CA · On-site

$21 - $26.75/hr

A Senior Desktop Support Technician is a pivotal role in ensuring the smooth operation and ... Makes recommendations to supervisor for future hardware and software additions or enhancements.

OmniTRAX

Desktop Support Technician

Denver, CO · On-site

$28.20/hr

Perform other duties and projects as assigned SUPERVISORY RESPONSIBILITIES * None REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES * High School Diploma/GED * 3-5 years desktop and direct ...

omnitrax

Desktop Support Technician

Denver, CO · On-site

$28.20/hr

Perform other duties and projects as assigned SUPERVISORY RESPONSIBILITIES * None REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES * High School Diploma/GED * 3-5 years desktop and direct ...

CampusWorks, Inc.

Desktop Technician

Madison, NJ · On-site

$20.75 - $26.50/hr

Reporting to the onsite Director of Customer Experience, or the CIO, the Desktop Technician is a ... Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ...

CampusWorks, Inc.

Desktop Technician

Madison, NJ

$20.75 - $26.50/hr

Reporting to the onsite Director of Customer Experience, or the CIO, the Desktop Technician is a ... Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

... supervisory, or team lead experience. • Extensive hands-on enterprise desktop engineering and support experience. • Ability to demonstrate advanced troubleshooting and technical problem-solving ...

Cornerstone

Desktop Support Manager

Washington, DC

Experience supervising, developing, and mentoring more junior employees * Must possess complete technical comprehension of enterprise applications, desktop operating systems, network architectures ...

Cornerstone

Desktop Support Manager

New York, NY

Experience supervising, developing, and mentoring more junior employees * Must possess complete technical comprehension of enterprise applications, desktop operating systems, network architectures ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Coordinate with supervisors and IT teams to support new technology deployments, upgrades, and ... Previous experience in Desktop Support, IT Help Desk, or a similar technical support role. * Strong ...

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Desktop Supervisor information

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$21K

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How much do desktop supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for desktop supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop supervisor?

A Desktop Supervisor oversees the IT support team responsible for maintaining and troubleshooting desktop systems, software, and peripherals within an organization. They ensure efficient technical support, manage system upgrades, and enforce IT policies. Additionally, they train and mentor support staff, coordinate with other IT departments, and handle escalated technical issues. Their goal is to keep workplace technology running smoothly while enhancing user experience and productivity.

What does a desktop supervisor do?

A typical day for a Desktop Supervisor involves overseeing a team of desktop support technicians, prioritizing and assigning support tickets, and monitoring the resolution of hardware and software issues throughout the organization. You will regularly collaborate with other IT departments, track team performance metrics, and assist with escalated technical problems as needed. Additionally, you may conduct training sessions, implement new procedures, and ensure compliance with internal IT standards. The role combines both technical problem-solving and people management, offering a dynamic and engaging work environment.

What skills and qualifications are needed to be a desktop supervisor?

To thrive as a Desktop Supervisor, you need strong IT support skills, experience with desktop hardware and software troubleshooting, and typically a relevant associate or bachelor's degree in information technology or a related field. Familiarity with enterprise desktop management systems, Active Directory, ticketing platforms, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are highly valued. Effective leadership, communication, and organizational skills help you manage teams and prioritize technical issues efficiently. These competencies ensure reliable system performance, seamless team operations, and high-quality service delivery.

More about Desktop Supervisor jobs
What cities are hiring for Desktop Supervisor jobs? Cities with the most Desktop Supervisor job openings:
What states have the most Desktop Supervisor jobs? States with the most job openings for Desktop Supervisor jobs include:
What job categories do people searching Desktop Supervisor jobs look for? The top searched job categories for Desktop Supervisor jobs are:
Desktop Supervisor jobs near you
Infographic showing various Desktop Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Team Supervisor

Madison Approach

Ossining, NY

$81K/yr

Full-time

Re-posted 9 days ago

Job description

Desktop Team Supervisor

Job Type: Direct Hire (Full-time, Regular)
Salary: $81,900 annually
Location: Northern Westchester, NY | FULL-TIME ON-SITE POSITION (Not Remote, Not Hybrid)
Schedule: Monday-Friday, 8:30am-4:00pm

Job Overview
Madison Approach Staffing is recruiting for a Desktop Team Supervisor for our client, a mission-based international nonprofit organization. This is a full-time, on-site position with no remote or hybrid options. The Desktop Team Supervisor will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role serves as an escalation point for the desktop support team and manages projects within the team's sphere of responsibility. The ideal candidate brings 5+ years of helpdesk experience, CompTIA A+ certification, technical proficiency with Windows and Apple systems, and strong leadership and mentoring abilities.

Key Responsibilities
Team Leadership & Mentoring:
  • Mentor and coach desktop support team members to improve their technical skills
  • Serve as escalation point for issues and questions from team members
  • Manage team workload, priorities, and support ticket distribution
  • Provide guidance on technical and professional development
  • Foster a collaborative and efficient team environment
Desktop Support Operations:
  • Respond to user-reported issues, requests, and support tickets
  • Provide technical support for desktop hardware and software users (in-office, remote offices, and home)
  • Troubleshoot application issues including viruses, hard disk diagnostics, file repair, data encryption
  • Solve problems of moderate to high complexity without assistance
  • Work with users on Windows and Apple systems
System Administration & Management:
  • Administer and support Microsoft 365, Microsoft Intune, Active Directory, and Azure environments
  • Manage VPN connectivity and Microsoft Entra ID
  • Provide audiovisual (AV) setup and support for presentations and Microsoft Teams meetings
  • Support microphones, speakers, conferencing equipment, and collaboration technologies
  • Manage inventory and assign equipment to employees appropriately
Documentation & Project Management:
  • Track, document, and resolve incidents and security incidents
  • Ensure resolutions are documented accurately with sufficient detail on solutions
  • Manage projects within desktop support team's responsibility
  • Work with outside technology vendors and consultants
  • Maintain accurate records of issues and resolutions
Required Skills & Experience
  • Education: Associate's degree in Information Technology required (or equivalent experience/education substitution)
  • Certification: CompTIA A+ certification required
  • Experience: Minimum 5 years helpdesk experience
  • Operating Systems: Technical proficiency with Windows and Apple desktop systems and issues
  • Cloud Technologies: Proficiency in Microsoft 365, Microsoft Intune, Active Directory, VPN connectivity, Microsoft Entra ID, and Azure environments
  • Leadership: Ability to mentor and coach team members; demonstrated leadership experience
  • Problem-Solving: Ability to solve problems of moderate to high complexity independently
  • Audiovisual Support: Experience with AV setup and support for presentations and Teams meetings
  • Communication: Clear communication and interpersonal skills
  • Technical Writing: Ability to document issues and resolutions with clarity and detail
Preferred Skills & Experience
  • CompTIA Network+ or Security+ certification
  • Experience with device management and mobile device support
  • Help desk ticketing system experience
  • Prior team lead or supervisory experience
  • Experience with macOS and iOS support
  • Vendor management experience
  • On-call support experience
IMPORTANT: This is a full-time, on-site position only. Remote and hybrid applicants will not be considered. Position requires in-office presence in Northern Westchester. Weekend hours and on-call support as required.

NO C2C or B2B solicitations. This is strictly an on-site, full-time W-2 employee role