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Desktop Supervisor Jobs (NOW HIRING)

LoanCare

Desktop Supervisor (On-site)

Virginia Beach, VA · On-site

$85K - $160K/yr

Overview We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Madison Approach

Desktop Team Supervisor

Ossining, NY · On-site

$81K/yr

Desktop Team Supervisor Job Type: Direct Hire (Full-time, Regular) Salary: $81,900 annually Location: Northern Westchester, NY | FULL-TIME ON-SITE POSITION (Not Remote, Not Hybrid) Schedule: Monday ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... supervisor. Qualifications : Required : • Associate's degree from a regionally accredited ... Microsoft desktop technologies such as Windows OS Preferred : • Experience supporting desktop ...

Scalence L.L.C.

Desktop Technician

San Juan, PR · On-site

$19.50 - $25/hr

... to supervisors or appropriate teams when required • Ensure compliance with corporate and ... desktop support practices and standard operating procedures • Update ServiceNow and other ...

Integrated Resources INC

Desktop Support

Painted Post, NY · On-site

$17.25 - $21.75/hr

Work is closely supervised. Follows specific, detailed instructions. May be assigned to small ... Desktop and IT Support in diverse work environments. Additional Information Kind Regards, Pramod ...

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How much do desktop supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for desktop supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop supervisor?

A Desktop Supervisor oversees the IT support team responsible for maintaining and troubleshooting desktop systems, software, and peripherals within an organization. They ensure efficient technical support, manage system upgrades, and enforce IT policies. Additionally, they train and mentor support staff, coordinate with other IT departments, and handle escalated technical issues. Their goal is to keep workplace technology running smoothly while enhancing user experience and productivity.

What does a desktop supervisor do?

A typical day for a Desktop Supervisor involves overseeing a team of desktop support technicians, prioritizing and assigning support tickets, and monitoring the resolution of hardware and software issues throughout the organization. You will regularly collaborate with other IT departments, track team performance metrics, and assist with escalated technical problems as needed. Additionally, you may conduct training sessions, implement new procedures, and ensure compliance with internal IT standards. The role combines both technical problem-solving and people management, offering a dynamic and engaging work environment.

What skills and qualifications are needed to be a desktop supervisor?

To thrive as a Desktop Supervisor, you need strong IT support skills, experience with desktop hardware and software troubleshooting, and typically a relevant associate or bachelor's degree in information technology or a related field. Familiarity with enterprise desktop management systems, Active Directory, ticketing platforms, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are highly valued. Effective leadership, communication, and organizational skills help you manage teams and prioritize technical issues efficiently. These competencies ensure reliable system performance, seamless team operations, and high-quality service delivery.

Is desktop supervisor a good entry level job?

A desktop supervisor role is typically not considered an entry-level position, as it often requires prior experience in IT support, team management, or related fields. It involves overseeing technical staff, managing workflows, and ensuring service quality, which usually demands intermediate skills and knowledge of hardware, software, and troubleshooting tools.
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Desktop Supervisor jobs near you
Infographic showing various Desktop Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Supervisor

Ossining, NY • On-site

Apex Placement & Consulting
See more jobs at Apex Placement & Consultingexternal

Full-time

Posted 5 days ago

Job description

Lead the Team. Solve the Tough Problems. Elevate IT Support.

Apex Placement & Consulting has partnered with an established organization in Ossining, NY seeking an experienced Desktop Team Supervisor to lead its desktop support function.

This is a hands-on leadership opportunity for an IT professional who enjoys both solving complex technical problems and developing people. The Desktop Team Supervisor will oversee day-to-day desktop support operations, serve as an escalation point for the team, mentor and coach technical staff, and ensure employees receive responsive, high-quality technology support.

What’s in It for You?
  • Direct-hire opportunity with an established organization
  • Leadership role with the ability to develop and mentor an IT support team
  • Hands-on involvement with Microsoft 365, Intune, Entra ID, Azure, Active Directory, Windows, and Apple environments
  • Opportunity to lead desktop support projects and process improvements
  • Exposure to multiple areas of IT, including Infrastructure, Security, and Development
  • A role that combines technical expertise, problem-solving, project ownership, and people leadership
What You’ll Be Doing
Team Leadership & Development
  • Supervise and support the day-to-day activities of the Desktop Support team
  • Mentor and coach team members to strengthen their technical knowledge and troubleshooting capabilities
  • Serve as the primary escalation point for technical issues and questions
  • Conduct annual performance evaluations and provide ongoing feedback and development support
  • Help establish priorities and ensure support requests and incidents are addressed efficiently
  • Maintain strong communication with IT leadership regarding ongoing issues, trends, priorities, and resolutions
Desktop & User Support
  • Provide advanced technical support for employees working onsite, at remote offices, and from home
  • Troubleshoot and resolve moderate to highly complex desktop hardware, software, application, and connectivity issues
  • Support both Windows and Apple environments
  • Administer and support technologies including:
    • Microsoft 365
    • Microsoft Intune
    • Active Directory
    • Microsoft Entra ID
    • Microsoft Azure
    • VPN and remote connectivity solutions
  • Troubleshoot issues involving viruses, hard drives, file repair, data encryption, applications, and related desktop technologies
  • Track, document, and resolve incidents, service requests, and security-related incidents
  • Ensure resolutions are thoroughly and accurately documented for future reference
Projects, AV & Technology Support
  • Manage projects that fall within the Desktop Support team's area of responsibility
  • Coordinate with Infrastructure, Security, Development, and other IT teams to resolve issues and support organizational initiatives
  • Provide audiovisual support for presentations and Microsoft Teams meetings
  • Set up and troubleshoot microphones, speakers, conferencing equipment, and related collaboration technology
  • Work with outside technology vendors and consultants when necessary
  • Ensure technology assets and equipment are properly assigned and tracked within the organization's inventory management system
What We’re Looking For
  • Associate degree in Information Technology required; equivalent combinations of education and relevant experience may be considered
  • CompTIA A+ certification required
  • 5+ years of Help Desk/Desktop Support experience
  • 2+ years of supervisory or team leadership experience
  • Strong technical proficiency supporting both Windows and Apple desktop environments
  • Hands-on experience administering and supporting Microsoft 365, Intune, Active Directory, Entra ID, Azure, and VPN connectivity
  • Experience supporting audiovisual and conferencing technology
  • Ability to independently troubleshoot and resolve moderately to highly complex technical problems
  • Experience managing projects and coordinating with cross-functional IT teams
  • Strong documentation, organization, and communication skills
  • Demonstrated ability to coach, mentor, and develop technical employees
  • Ability to prioritize multiple issues and maintain a high level of customer service in a fast-paced support environment
  • Availability for weekend and on-call support as required
Ready to Take the Next Step?
If you're an experienced IT support professional who enjoys being the person others turn to when the problem gets complicated—and you're ready to combine that technical expertise with team leadership—we'd love to hear from you.

Apply today to learn more about this direct-hire opportunity in Ossining, NY.

Apex Placement & Consulting is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.