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Desktop Supervisor Jobs in New York, NY (NOW HIRING)

DTI

Desktop Technician Level 1

Passaic, NJ · On-site

$28.57/hr

Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... Escalate more complex technical issues to senior technicians or supervisors as needed. * Maintain ...

DTI

Desktop Technician Level 1

Manhattan, NY · On-site

$28.57/hr

Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... Escalate more complex technical issues to senior technicians or supervisors as needed. * Maintain ...

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$23K

$91.5K

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How much do desktop supervisor jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop supervisor in New York, NY is $91,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a Desktop Supervisor job?

A Desktop Supervisor oversees the IT support team responsible for maintaining and troubleshooting desktop systems, software, and peripherals within an organization. They ensure efficient technical support, manage system upgrades, and enforce IT policies. Additionally, they train and mentor support staff, coordinate with other IT departments, and handle escalated technical issues. Their goal is to keep workplace technology running smoothly while enhancing user experience and productivity.

What are the key skills and qualifications needed to thrive in the Desktop Supervisor position, and why are they important?

To thrive as a Desktop Supervisor, you need strong IT support skills, experience with desktop hardware and software troubleshooting, and typically a relevant associate or bachelor's degree in information technology or a related field. Familiarity with enterprise desktop management systems, Active Directory, ticketing platforms, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are highly valued. Effective leadership, communication, and organizational skills help you manage teams and prioritize technical issues efficiently. These competencies ensure reliable system performance, seamless team operations, and high-quality service delivery.

What does a typical day look like for a Desktop Supervisor?

A typical day for a Desktop Supervisor involves overseeing a team of desktop support technicians, prioritizing and assigning support tickets, and monitoring the resolution of hardware and software issues throughout the organization. You will regularly collaborate with other IT departments, track team performance metrics, and assist with escalated technical problems as needed. Additionally, you may conduct training sessions, implement new procedures, and ensure compliance with internal IT standards. The role combines both technical problem-solving and people management, offering a dynamic and engaging work environment.
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What cities near New York, NY are hiring for Desktop Supervisor jobs? Cities near New York, NY with the most Desktop Supervisor job openings:
Desktop Supervisor jobs near you
Infographic showing various Desktop Supervisor job openings in New York, NY as of May 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $91,468 per year, or $44 per hour.
Desktop Technician Level 1

Desktop Technician Level 1

DTI

Passaic, NJ • On-site

$28.57/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Technician Level 1

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

We are seeking a Desktop Technician Level 1 to provide hands-on support for end-user devices and peripherals across our Dallas, Tx or Ohio client locations. This role will be responsible for installing, configuring, troubleshooting, and maintaining desktop and workstation equipment, including telephones (standard & VOIP), desktop/laptop computers (Windows 7, Windows 10, MacOS), and printers. The ideal candidate will be detail-oriented, customer-focused, and capable of handling basic technical support needs with minimal supervision. Must work on our W2.

Key Responsibilities:
  • Install, configure, and maintain desktop, laptop, and workstation hardware and software.
  • Provide basic troubleshooting support for desktops, laptops, printers, and telephones (standard & VOIP).
  • Answer basic end-user questions about equipment features and functionality.
  • Assist with equipment moves, setups, and relocations independently.
  • Escalate more complex technical issues to senior technicians or supervisors as needed.
  • Maintain accurate records of hardware/software configurations and support activities.
  • Support project tasks of limited complexity under close management.
Qualifications:
  • 1–2 years of experience in desktop support or IT helpdesk environment.
  • Basic knowledge of Windows 7, Windows 10, and MacOS systems.
  • Familiarity with telephony systems (standard & VOIP).
  • Understanding of printers, peripherals, and basic network connectivity troubleshooting.
  • Strong customer service and communication skills.
  • Ability to work independently on routine tasks while taking direction for more complex issues.
Work Environment:
  • Onsite support required in either Chicago, IL or New York/New Jersey area.
  • Contract role with close management and clear processes.
  • Opportunity to gain hands-on experience in a collaborative IT environment.

Pay rate: $28.57hr

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.

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