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Desktop Supervisor Jobs (NOW HIRING)

Ovation Workplace Services Inc.

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Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

... their supervisors and managers to ensure operational consistency across all shifts within the ... Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault ...

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA

$22 - $28/hr

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls ... their supervisors and managers to ensure operational consistency across all shifts within the ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

Minimum of 3 years of leadership, supervisory, or team lead experience. * Extensive hands-on enterprise desktop engineering and support experience. * Ability to demonstrate advanced troubleshooting ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

Minimum of 3 years of leadership, supervisory, or team lead experience. * Extensive hands-on enterprise desktop engineering and support experience. * Ability to demonstrate advanced troubleshooting ...

CampusWorks, Inc.

Desktop Technician

Madison, NJ

$21 - $23/hr

Reporting to the onsite Director of Customer Experience, or the CIO, the Desktop Technician is a ... Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ...

omnitrax

Desktop Support Technician

Denver, CO · On-site

$28.20/hr

Perform other duties and projects as assigned SUPERVISORY RESPONSIBILITIES * None REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES * High School Diploma/GED * 3-5 years desktop and direct ...

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Desktop Supervisor information

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How much do desktop supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for desktop supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop supervisor?

A Desktop Supervisor oversees the IT support team responsible for maintaining and troubleshooting desktop systems, software, and peripherals within an organization. They ensure efficient technical support, manage system upgrades, and enforce IT policies. Additionally, they train and mentor support staff, coordinate with other IT departments, and handle escalated technical issues. Their goal is to keep workplace technology running smoothly while enhancing user experience and productivity.

What does a desktop supervisor do?

A typical day for a Desktop Supervisor involves overseeing a team of desktop support technicians, prioritizing and assigning support tickets, and monitoring the resolution of hardware and software issues throughout the organization. You will regularly collaborate with other IT departments, track team performance metrics, and assist with escalated technical problems as needed. Additionally, you may conduct training sessions, implement new procedures, and ensure compliance with internal IT standards. The role combines both technical problem-solving and people management, offering a dynamic and engaging work environment.

What skills and qualifications are needed to be a desktop supervisor?

To thrive as a Desktop Supervisor, you need strong IT support skills, experience with desktop hardware and software troubleshooting, and typically a relevant associate or bachelor's degree in information technology or a related field. Familiarity with enterprise desktop management systems, Active Directory, ticketing platforms, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are highly valued. Effective leadership, communication, and organizational skills help you manage teams and prioritize technical issues efficiently. These competencies ensure reliable system performance, seamless team operations, and high-quality service delivery.

More about Desktop Supervisor jobs
What cities are hiring for Desktop Supervisor jobs? Cities with the most Desktop Supervisor job openings:
What states have the most Desktop Supervisor jobs? States with the most job openings for Desktop Supervisor jobs include:
What job categories do people searching Desktop Supervisor jobs look for? The top searched job categories for Desktop Supervisor jobs are:
Desktop Supervisor jobs near you
Infographic showing various Desktop Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Support Technician

Ovation Workplace Services Inc.

Hartford, CT • On-site

$35K - $47K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls,
answer questions, troubleshoot and document steps performed to resolve challenges with hardware,
software and application issues in a ticketing system. The candidate will also need to facilitate
customer resolution for calls and engage their supervisors and managers to ensure operational
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break
Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating
systems and platforms, as well be able to provide support and apply desktop fault resolution for the
approved application suite. Ideal candidate should have relevant 2-3 years experience in Windows
Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral
equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart
Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and
teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
a) Bachelors Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLAs.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

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