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Device Refresh Technician Jobs (NOW HIRING)

SAIC

Hardware Refresh Technician

Washington, DC

$40K - $80K/yr

ORA_ON_SITE Description We are seeking a detail-oriented Hardware Refresh Technician to manage ... Device Configuration: Configure, image, and test new laptops, desktops, according to the ...

SAIC

Hardware Refresh Technician

Washington, DC · On-site

$40K - $80K/yr

Description We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end ... Device Configuration: Configure, image, and test new laptops, desktops, according to the ...

SAIC

Hardware Refresh Technician

Washington, DC · On-site

$40K - $80K/yr

We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of ... Device Configuration: Configure, image, and test new laptops, desktops, according to the ...

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Device Refresh Technician information

What are the key skills and qualifications needed to thrive as a device refresh technician?

To thrive as a Device Refresh Technician, you need a strong understanding of hardware installation, troubleshooting, and basic networking, often supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with imaging tools, asset management systems, and operating system deployment platforms is essential. Attention to detail, strong organizational skills, and effective communication help technicians coordinate with users and minimize disruptions. These skills ensure smooth device transitions, maintain productivity, and uphold IT standards within an organization.

What is the difference between Device Refresh Technician vs Computer Support Specialist?

AspectDevice Refresh TechnicianComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, tech service centersHelp desks, user support, corporate offices
Industry UsageIT asset management, device deploymentTechnical support, troubleshooting

The Device Refresh Technician primarily focuses on updating and replacing hardware devices within organizations, ensuring equipment is current and functional. In contrast, the Computer Support Specialist provides technical assistance and troubleshooting for software and hardware issues faced by end-users. While both roles require similar certifications and work in IT environments, their core responsibilities differ, with the Device Refresh Technician emphasizing hardware management and the Computer Support Specialist focusing on user support and problem resolution.

What is a device refresh technician?

A Device Refresh Technician is an IT professional responsible for upgrading, replacing, or deploying new hardware and software across an organization’s devices, such as computers, laptops, and mobile equipment. Their duties include preparing new devices, migrating user data, installing required software, and ensuring that the transition is smooth with minimal disruption to users. They may also handle decommissioning or recycling of old equipment, troubleshooting technical issues during the refresh process, and providing end-user support. This role is essential in maintaining up-to-date technology infrastructure within a company.

What are some common challenges device refresh technicians face during large-scale hardware upgrades, and how can they prepare for them?

Device Refresh Technicians often encounter challenges such as coordinating with multiple departments to minimize downtime, ensuring accurate asset tracking, and troubleshooting compatibility issues with new hardware. To prepare, it's helpful to familiarize yourself with the organization's inventory systems, maintain clear communication with end-users and IT support teams, and stay updated on the latest device models and migration best practices. Effective time management and adaptability are key to successfully handling the fast-paced nature of large refresh projects.
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What job categories do people searching Device Refresh Technician jobs look for? The top searched job categories for Device Refresh Technician jobs are:
Device Refresh Technician jobs near you
Infographic showing various Device Refresh Technician job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution.

Hardware Refresh Technician

SAIC

Washington, DC

$40K - $80K/yr

Full-time

Re-posted 22 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Job ID: 2613687

Location: Washington, DC, US

Date Posted: 2026-06-15

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE


Description

We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26.

Key Responsibilities

  • Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations.
  • Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols.
  • Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware.
  • Asset Accountability: Maintain precise, up-to-date tracking of IT inventory using centralized asset management tools.
  • Technical Support: Troubleshoot and resolve hardware, software, or connectivity issues that arise during deployment.
  • Stakeholder/User Communication: Serve as a primary point of contact as well as perform technical trainings to non-technical end-users.

Qualifications

Required:

  • Project Experience: Proven experience supporting large-scale IT hardware refresh or lifecycle deployment initiatives.
  • Clearance: Must be a US Citizen and able to obtain a Public Trust.
  • Education: Bachelors degree; with 4 years of specialized experience a degree is not required.
  • Technical Knowledge: Deep understanding of enterprise device imaging/provisioning, software deployments, asset management databases, and ITIL-based ticketing systems. In addition, a deep understanding of computer hardware components, specifications, configuration protocols within cloud ecosystem.
  • Troubleshooting Skills: Demonstrated ability to diagnose and resolve sync errors during user profile transfers (e.g., OneDrive) and recovering missing files or browser certificates.
  • Asset Tracking: Familiarity with inventory management processes and tracking tools for corporate or government IT assets.
  • Core Competencies: Exceptional attention to detail, strong organizational skills, and the ability to manage multiple deployment tasks simultaneously.
  • Communication: Strong verbal and written communication skills to interface professionally with agency personnel.

Preferred:

  • Software Tools: Prior exposure to enterprise device imaging/provisioning and software deployments via cloud-based tools, Unified Endpoint Management (UEM) or MDM solutions as well as experience with asset management databases, and ITIL-based ticketing systems.
  • Process Familiarity: Experience following strict standard operating procedures (SOPs) for secure hardware deployment.
  • Background Foundation: Background in enterprise technical support, help desk or IMAC environment .

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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