ZipRecruiter

Log In

1

Desktop Manager Jobs in Elgin, IL (NOW HIRING)

SDI Presence

Desktop Support Specialist II

Chicago, IL

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support ... Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ...

Service Global, Inc

Desktop Engineer L1

Chicago, IL · On-site

Management of any existing Loaner lockers at Customer sites * Coordination for Laptop provisioning to New starters * Laptop configuration for New starters * Assist with Problems - driver updates ...

New

previous page

Showing results 41-60

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Elgin, IL

Desktop Manager information

See Elgin, IL salary details

$20.8K

$82.6K

$124.6K

How much do desktop manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for desktop manager in Elgin, IL is $82,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $94,400.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in Elgin, IL?

The most popular types of Desktop jobs in Elgin, IL are:

What are popular job titles related to Desktop Manager jobs in Elgin, IL?

For Desktop Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Elgin, IL look for?

The top searched job categories for Desktop Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Desktop Manager jobs?

Cities near Elgin, IL with the most Desktop Manager job openings:

Desktop Manager jobs near you

Senior Desktop Support Specialist

SDI Presence

Chicago, IL

$60K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on XandLINKEDIN.

Summary

SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership role responsible for managing desktop support technicians, coordinating schedules, creating standard operating procedures (SOPs), resolving escalated technical issues, and ensuring exceptional customer service.

The ideal candidate brings strong Windows desktop support expertise, experience leading technical teams, and the ability to support a dynamic airport environment with varying shift requirements.

Compensation & Benefits

Salary Range: $60,000 - $79,000 annually

SDI Presence offers a comprehensive benefits package including:

  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • Matched Retirement Savings Plan
  • Paid Time Off
  • Wellness Program
  • Additional voluntary benefits

Responsibilities

  • Lead and coordinate the daily activities of Desktop Support Specialists.
  • Manage team scheduling and workload distribution.
  • Develop and maintain SOPs, runbooks, and technical documentation.
  • Respond to and resolve escalated desktop support issues.
  • Ensure ticket resolution and SLA compliance through the ticketing system.
  • Install, configure, troubleshoot, repair, and replace desktop and laptop hardware.
  • Support Microsoft Windows 10 and Windows 11 environments.
  • Support Microsoft 365, Office applications, printers, and peripheral devices.
  • Perform PC imaging, deployments, upgrades, and workstation moves.
  • Troubleshoot malware, antivirus, and endpoint security issues.
  • Track hardware assets and software inventory.
  • Assist with desktop-related projects and technology initiatives.
  • Monitor system health, application performance, and operational metrics.
  • Collaborate closely with IT leadership and infrastructure teams.

Required Qualifications

  • 10+ years of desktop support experience in enterprise environments.
  • Experience leading, mentoring, scheduling, or coordinating technical support teams.
  • Strong knowledge of Windows 10 and Windows 11 installation and support.
  • Experience with PC imaging and deployment tools such as SCCM OSD, Windows Deployment Services (WDS), or Macrium.
  • Familiarity with Active Directory administration.
  • Knowledge of BitLocker encryption.
  • Experience troubleshooting hardware, operating system, and software issues.
  • Understanding of malware detection and remediation tools.
  • Experience supporting Microsoft 365 and Microsoft Office applications.
  • Strong customer service and communication skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a team.
  • Ability to work onsite at both O'Hare and Midway International Airports.
  • Valid driver's license required.
  • Ability to pass an Airport Federal background check
  • Ability to perform routine and emergency desktop support activities outside normal business hours when required.

Preferred Qualifications

  • CompTIA A+ Certification.
  • College degree preferred.
  • Experience with Ethernet cable termination and data jack installation.
  • Experience supporting airport, transportation, government, or other highly regulated environments.

Work Schedule

  • Must be able to work onsite at both O'Hare and Midway International Airports.
  • Must be available to work 2pm-10pm shift, possible weekends, and holiday coverage based on business needs.
  • Must have a valid driver's license.
  • Ability to perform routine and emergency PC maintenance outside of normal business hours when required.
Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Employment Type: Full-Time

Apply