Desktop Manager Jobs in Marion, IL (NOW HIRING)

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION
MH Residential Coordinator provides structure, monitoring, advocacy services, care, oversight and training in all aspects of independent living skills to adults with mental illness living in a 24-hour group home setting. Conducts orientation of new staff and provides ongoing on-the-job training and supervision of group home staff.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. Selects, evaluates, counsels, and trains staff. Conducts orientation of new staff and provides ongoing on-the-job training of group home staff. Offers remedial training and education to staff and applies discipline when indicated in a timely manner after seeking consultation with Chief Executive Officer and Human Resources. Provides accurate, constructive feedback to staff on an ongoing and timely basis. Provides minimum of monthly supervision to direct reports and documents performance and development feedback on supervision note. Meets more frequently with staff needing additional direction or support. Completes all performance appraisals and reviews all plans for improvement by deadlines.
2. Demonstrates ability to coordinate and direct the daily operation of group home program staff. Assist program director in assessing and identifying program staffing needs. Gathers data to support recommendations for staffing changes, including both number of staff and level of staff needed to support program. Ensures program has necessary staff coverage at all times. Effectively uses written, verbal, and non-verbal communications to communicate ideas, information and supervision to staff, team members, other employees, and clients. Conducts and participates in treatment team meetings and staffing in a manner that encourages personal growth and focuses on solutions.
3. Reviews documents to ensure that clinically appropriate terminology to complete forms and records is used, accurately documenting client assessment, planning, and progress. Ensures clinical documentation is completed by established guidelines. Ensures clinical record contains documentation of active client involvement in personal growth planning and interventions, personal growth-based language, medical necessity, evidenced-based methodologies, active rehabilitative interventions, client response to interventions and clinical significance. Ensures supervised residential facility complies with all applicable regulatory requirements.
4. Meet or exceed Key Performance Indicators (KPI's) expectations
5. Throughout the client's personal growth process, coordinates and assists with the identification of individual strengths, resources, preferences and choices. Supports and promotes client self-advocacy and participation in decision-making and personal growth planning.
6. Provides individual and group personal growth skills training and support to encourage client growth and wellness through the development of functional, interpersonal, family, coping and community living skills. Skill building & training methodologies documented in the clinical record are based on an established curriculum that utilizes specific techniques during each training session to address a functioning impairment listed in the personal growth plan.
7. Work in collaboratively to aid clients, family members, and other providers in developing and implementing client's comprehensive individualized recovery plan.
8. Participate in meetings to support integrated care including weekly multi-disciplinary staffing with the Integration Team.
9. Develop collaborative relationships with other departments, services, and community health care agencies to facilitate and support wellness and quality care
10. Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all Critical Incidents according to Centerstone policy. Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated. Does not leave crisis situation until client is in a safe environment or crisis is resolved.
11. Demonstrates an ability to effectively use organizational communication devices (e.g. telephones, pagers, facsimile) and software required to perform job duties (e.g. Microsoft Outlook, Centerstone HR/Benefits system, Essential Learning and Clinician's Desktop) as demonstrated by ability to input data appropriately, efficiently, accurately and timely as required by the necessary task.
12. Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all Critical Incidents according to Centerstone policy. Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated. Does not leave crisis situation until client is in a safe environment or crisis is resolved.
13. Follows Centerstone Policies, Procedures and Code of Ethics.
14. Demonstrates knowledge of and complies with the rules and regulations of the funders, regulatory agencies and accrediting bodies to which Centestone is accountable, as it applies to the responsibilities of the position.
15. Reports any suspected violations of these rules and regulations as well as any actions that are believed to be unethical, illegal or that represent professional misconduct.
16. Maintains confidentiality of clients as well as any and all information considered sensitive to Centerstone operations.
17. Utilizes supervisor, clinical on-call and Ethics Review team appropriately and when indicated/required.
18. Follows HR Policy and Procedure for management of sick, personal, vacation and/or any other leave.
19. Minimizes unscheduled absences within established Centerstone guidelines (expectation of 2-4 total unscheduled absences per year).
20. Maintains professional and ethical boundaries in relationships with staff and clients
21. Establishes and maintains working knowledge of the area's community resources to support client personal growth.
22. Meets monthly at a minimum for clinical supervision with supervisor. Utilizes supervision to identify strategies/solutions to support client personal growth, meet client needs, organize time, set priorities, maximize productivity/service to clients and improve quality of services and documentation. Comes to supervision prepared to address performance and development goals.
23. Completes all mandatory trainings and annual test updates by deadlines by utilizing e-learning and classroom resources.
24. Supports the strategic goals and mission/vision/values of Centerstone at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
25. Obtains and maintains credentials and competencies appropriate to assigned responsibilities and job classification.
26. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces client personal growth.
27. Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime. Organizes time, effort, and use of resources to achieve desired outcomes.
28. Willingly performs other duties as required by Centerstone business needs.
29. Uses language and behavior that consistently reflects and enhances the dignity of all individuals and demonstrates support for client personal growth.
30. Provides a timely and helpful response to any client or colleague requesting assistance.
31. Encourages and facilitates personal growth and development toward personal growth and wellness. Empowers clients to be self-sufficient.
32. Works in partnership with clients and other service providers in all aspects of personal growth planning, service delivery and support activities.
33. Demonstrates the ability to help the client identify, select and practice strategies allowing the client to develop the knowledge, skills and/or attitudes required for successful relapse prevention and attainment of personal growth goals. Demonstrates ability to do this by taking into consideration such characteristics such as disability, gender, sexual orientation, developmental level, ethnicity, age, spirituality and health status. Modifies approaches to engage clients or provide services as appropriate to the developmental/age-specific issues, cognitive ability, functional status, and/or diagnosis.
34. Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, or gender.
35. Demonstrates basic knowledge, understanding and values of cultural, racial, and gender differences, and other issues related to mental health personal growth and substance use personal growth. Recognizes the personal growth potential and needs of individuals with emotional disorders, mental illness, and/or addictive disorders or co-occurring disorders (e.g. developmental disabilities, physical disabilities, personality disorders, trauma, brain injury, etc.).
36. When requested by Centerstone, participates in community and/or CENTERSTONE events to educate community members on issues of mental health, personal growth, and substance use, as well as the availability of prevention and personal growth resources.
37. Obtains knowledge and skills leading to improved performance in assigned responsibilities.
38. Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone. This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.

KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Skill in customer service techniques
- Skill in establishing and maintaining interpersonal relationships with clients and staff
- Skill in problem-solving

QUALIFICATIONS
Education Level
Requires a Bachelor's Degree in a human service related field, Master's degree is preferred.

Years of Experience
Must meet the State of Illinois criteria for Mental Health Provider certification (MHP), which is five (5) years of paid experience in the mental health field or combination of an internship and experience equivalent to five (5) years of experience. Minimum of one (1) year in a social service setting is required.

Required Certification/Licensure
N/A

PHYSICAL REQUIREMENTS
Standing - 20%
Sitting - 80%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional

DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.