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Desktop Manager Jobs in Glen Ellyn, IL (NOW HIRING)

The Peak Organization

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Desktop Refresh Project Manager

Chicago, IL · On-site

$39 - $40/hr

Desktop Project Manager 10 S Dearborn St, Chicago, IL Pay Rate: Up to $40/hour Duration: Through End of Year (Potential Extension Available) Position Overview We are seeking an experienced Desktop ...

1872 Consulting

Senior Desktop Engineer

Chicago, IL · On-site

Creates, maintains and updates standard desktop image and software utilizing System Center Configuration Manager (SCCM), including regression testing, automation of silent incremental and full ...

Purple Drive

Desktop Administrator

Chicago, IL · On-site

Desktop Administrator Location : * Chicago, IL : We are seeking a skilled and motivated Desktop ... Operating System Management : Work with Windows XP/7/10/11 operating systems, including imaging ...

1872 Consulting

Desktop Engineer

Chicago, IL · On-site

Work with the Desktop & Remote Access Manager to recommend, architect and implement any new software distribution initiatives. * Work with members of the Quality Assurance team to test automated ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...

Worldwide Flight Services

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...

Sonoma Consulting

Helpdesk/Desktop Technician

Chicago, IL · On-site

$21 - $26.50/hr

Manage IT documentation and work using our IT Helpdesk ticketing system * LAN Support, basic networking support * Exchange/Outlook support and Active Directory support * Desktop Security - Firewall ...

James Hardie

Desktop Engineer

Chicago, IL · On-site

Summary The Desktop Engineer will be responsible for providing day-to-day support for end-user ... Minimum of 3 years of experience in managing end points and patching IT Assets * Strong problem ...

James Hardie

Desktop Engineer

Chicago, IL

Summary The Desktop Engineer will be responsible for providing day-to-day support for end-user ... Minimum of 3 years of experience in managing end points and patching IT Assets * Strong problem ...

VDart

Senior Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Chicago, IL (Onsite) Contract * Troubleshooting & Managing Desktop / Laptop / Handhelds * Trouble shooting Printers * Knowledge on Servers and Network * Working knowledge on ...

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Desktop Manager information

See Glen Ellyn, IL salary details

$20.7K

$82.6K

$124.4K

How much do desktop manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop manager in Glen Ellyn, IL is $82,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What cities near Glen Ellyn, IL are hiring for Desktop Manager jobs? Cities near Glen Ellyn, IL with the most Desktop Manager job openings:
Desktop Manager jobs near you
Desktop Refresh Project Manager

Desktop Refresh Project Manager

The Peak Organization

Chicago, IL • On-site

$39 - $40/hr

Temporary

Posted 15 days ago

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Job description

Desktop Project Manager

10 S Dearborn St, Chicago, IL
Pay Rate: Up to $40/hour
Duration: Through End of Year (Potential Extension Available)

Position Overview

We are seeking an experienced Desktop Project Manager to lead desktop support operations in a fast-paced enterprise environment. This role is responsible for coordinating desktop deployments, managing high-volume ticket workflows, supporting end users, and ensuring IT support activities meet established service levels and business objectives.

The ideal candidate will have strong experience in desktop support, project coordination, user support operations, imaging, asset management, and team leadership within an enterprise IT environment.

Key Responsibilities

  • Lead, mentor, and support MACD (Moves, Adds, Changes, and Decommissions) and User Support staff to ensure adherence to IT policies and procedures
  • Prioritize and manage departmental workload to ensure timely ticket resolution and SLA compliance
  • Provide hands-on desktop support for end users across hardware, software, and network-related issues
  • Configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, and associated systems
  • Support enterprise applications and hardware environments
  • Monitor and manage ticket queues in a high-volume service desk environment
  • Perform and oversee:
    • New hire equipment deployments
    • PC refresh projects
    • Imaging and device configuration
    • Data wiping and asset disposition
    • Asset inventory and tracking
    • Network connectivity moves, adds, and changes
  • Maintain accurate and detailed ticket documentation
  • Collaborate with internal teams to develop and implement IT solutions aligned with business needs
  • Escalate issues and communicate operational concerns to management as appropriate
  • Ensure compliance with company standards, security policies, and operational procedures

Required Qualifications

  • Experience managing or leading desktop support or IT support teams
  • Strong knowledge of:
    • Desktop support and troubleshooting
    • Windows operating systems
    • PC imaging and deployment tools
    • Asset management and inventory control
    • Ticketing systems and SLA-driven environments
    • Network connectivity troubleshooting
  • Experience working in high-volume enterprise support environments
  • Strong organizational, communication, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced setting

Preferred Skills

  • Experience supporting large enterprise environments
  • Familiarity with ITIL practices and service management processes
  • Previous experience with PC refresh or migration projects
  • Strong customer service and end-user support skills

Core Values

Candidates should demonstrate professionalism and alignment with the company’s core values:

  • Integrity
  • Innovation
  • Accountability
  • Teamwork

Responsibilities and duties may be adjusted as business needs evol

Company Description

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.