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Remote Desktop Engineer Jobs in Elgin, IL (NOW HIRING)

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network ...

New

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network ...

New

Resource Innovations

Energy Engineer

Chicago, IL · Remote

Responsibilities may include remote data analysis, desktop engineering review, savings calculations, measure validation, economic analysis, incentive review, field investigation, and documentation of ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

Responsibilities may include remote data analysis, desktop engineering review, savings calculations, measure validation, economic analysis, incentive review, field investigation, and documentation of ...

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How much do remote desktop engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop engineer in Elgin, IL is $44.68, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $57.26 per hour, depending on experience, location, and employer.

What is a remote desktop engineer?

A Remote Desktop Engineer is an IT professional responsible for managing, troubleshooting, and supporting remote desktop environments. They ensure secure and efficient remote access for users, configure remote desktop services, and resolve connectivity or performance issues. Their role often includes working with virtualization technologies, maintaining security protocols, and assisting users with remote access problems.

What are the key skills and qualifications needed to thrive as a remote desktop engineer?

To thrive as a Remote Desktop Engineer, you need expertise in remote access technologies, IT troubleshooting, networking fundamentals, and typically a degree in computer science or a related field. Familiarity with tools like Microsoft Remote Desktop Services, VMware, Citrix, and certifications such as CompTIA A+, Microsoft Certified: Windows Server, or similar are highly beneficial. Strong problem-solving skills, clear communication, and a customer-focused attitude distinguish top professionals in this role. These abilities are critical for efficiently resolving technical issues, supporting end-users remotely, and maintaining secure, reliable remote desktop environments.

What are some of the most common challenges faced by remote desktop engineers, and how are they addressed?

Remote Desktop Engineers often face challenges such as troubleshooting user issues without physical access to devices, maintaining security while enabling remote access, and supporting a wide variety of operating systems and environments. To overcome these obstacles, employers typically provide robust remote management tools, clear escalation pathways, and detailed documentation to streamline problem resolution. Collaboration with help desk staff, network administrators, and end-users is essential for identifying root causes and delivering timely solutions. Engineers are also encouraged to stay updated on the latest remote access technologies and security protocols to proactively address potential vulnerabilities. These strategies help ensure reliable service delivery and minimize downtime for remote users.

What are popular job titles related to Remote Desktop Engineer jobs in Elgin, IL? For Remote Desktop Engineer jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Engineer jobs in Elgin, IL look for? The top searched job categories for Remote Desktop Engineer jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Desktop Engineer jobs? Cities near Elgin, IL with the most Remote Desktop Engineer job openings:
Remote Desktop Engineer jobs near you

Desktop Engineer

Ascend Technologies

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Desktop Engineer
Location: Remote
Exemption Status: Exempt
PURPOSE:
The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, Entra ID, network firewall and switch devices, and M365 environments.
RESPONSIBILITIES:
  • Thoroughly and accurately understand issues and analyze problems in a systematic fashion.
  • Analyze each specific request, determine the underlying problem, and recommend proper solution.
  • Understand and execute standard escalation procedures in collaboration with tier 2 and tier 3 teams.

Collaborate with Tier 1 Support (Service Desk, Request Management):
  • Partner with front-line support teams to assist in the triage and resolution of end-user hardware, software, and peripheral issues.
  • Provide technical support on organization-wide client incidents and recurring technical problems escalated from Tier 1.

Collaborate with Tier 2 Support:
  • Coordinate on cross-ticket issues that require joint troubleshooting or affect multiple user groups or systems.
  • Engage in real-time problem-solving discussions via team collaboration platforms
  • Respond promptly to high-priority incidents and urgent escalations routed to Tier 2
  • Proactively update Tier 2 team members on the progress and status of tickets owned by other technicians, ensuring transparency and continuity of service.

Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture):
  • Assist with diagnosis of Infrastructure and Networking issues and escalating issues as needed.
  • Liaise with Infrastructure Engineers, Network Engineers and Architects to support the identification and troubleshooting of Tier 3 issues.

Ticket Queue Management (Team-Level):
  • Monitor and triage the team's shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention.
  • Reassign tickets appropriately based on technician workload, skill set, and escalation path.

Ticket Queue Management (Individual-Level):
  • Maintain ownership of assigned tickets with a focus on aging tickets and those marked as high or urgent priority.
  • Regularly update ticket status, document troubleshooting steps, and close tickets upon resolution with clear resolution notes.

Ticket Documentation and Updates:
  • Ensure all assigned tickets are updated on a daily basis with relevant status changes, technical findings, and next steps.
    Client Communication:
  • Provide timely and clear communication to end users via email or phone regarding ticket status, actions taken, next steps, and resolution details.
  • Set expectations for service timelines and follow through on commitments to ensure a high level of customer satisfaction.
  • Other responsibilities assigned by management

MINIMUM SKILLS AND EXPERIENCE
  • Customer Service & Communication - Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors.
  • Troubleshooting & Problem Solving - Make well thought out decisions quickly in a dynamic environment.
  • Multitasking & Efficiency - Thoroughly and accurately understand issues, analyze problems, and implement solutions in a systematic fashion.
  • Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, and desktop imaging.
  • General issues resolution for M365, MDM, Intune, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure.
  • Experience with MS 365 Admin Portal, Azure AD, Entra, Autopilot.
  • Experience with Mobile device support, desktop imaging, and Microsoft Teams.
  • Excellent organizational, time-management, verbal, and written communication skills.
  • Microsoft (MCP, MCSA) certifications preferred.
  • 3-5 years customer service-related experience.
  • 2-3 years working as a sole technical resource preferred.
  • 1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory.

We are seeking highly motivated individuals who meet the following criteria:
  • Excellent organizational, verbal, and written communication skills.
  • A passion for technology, problem-solving, and customer service.
  • Efficiently manage multiple tasks.
  • Contribute in a fast-paced, team-oriented environment.
  • Possess strong problem solving and analytical skills.
  • Exhibit excellent leadership, communication, interpersonal, and organization skills.
  • Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Salary Expectations: $55,000 - $60,000
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate's expectations and experience.

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