Provide performance management and operational oversight for the AMS team. * Ensure security ... Identify design issues and work with business partners, process leads, solution architects, and ...
Provide performance management and operational oversight for the AMS team. * Ensure security ... Identify design issues and work with business partners, process leads, solution architects, and ...
Provide performance management and operational oversight for the AMS team. * Ensure security ... Identify design issues and work with business partners, process leads, solution architects, and ...
Provide performance management and operational oversight for the AMS team. * Ensure security ... Identify design issues and work with business partners, process leads, solution architects, and ...
Consultant(e) en Design
Montreal, QC · On-site
... manger, chambre coucher et accessoires Effectuer des suivis auprs des clients et maintenir des ... Vous acquerrez une exprience prcieuse en vente, exprience client, marchandisage et oprations de ...
Quick apply
Consultant(e) en Design
Montreal, QC · On-site
... manger, chambre coucher et accessoires Effectuer des suivis auprs des clients et maintenir des ... Vous acquerrez une exprience prcieuse en vente, exprience client, marchandisage et oprations de ...
Consultant(e) en Design
Montreal, QC · On-site
Dvelopper une solide connaissance des produits dans les catgories rembourrage, salle manger, ... Vous acquerrez une exprience prcieuse en ventes, exprience client, marchandisage et oprations de ...
Quick apply
Consultant(e) en Design
Montreal, QC · On-site
Dvelopper une solide connaissance des produits dans les catgories rembourrage, salle manger, ... Vous acquerrez une exprience prcieuse en ventes, exprience client, marchandisage et oprations de ...
Consultant(e) en Design
Montreal, QC · On-site
... salle a manger, chambre a coucher et accessoires Effectuer des suivis aupres des clients et ... Vous acquerrez une experience precieuse en vente, experience client, marchandisage et operations de ...
Consultant(e) en Design
Montreal, QC · On-site
... salle a manger, chambre a coucher et accessoires Effectuer des suivis aupres des clients et ... Vous acquerrez une experience precieuse en vente, experience client, marchandisage et operations de ...
Consultant(e) en Design
Montreal, QC · On-site
Developper une solide connaissance des produits dans les categories rembourrage, salle a manger, ... Vous acquerrez une experience precieuse en ventes, experience client, marchandisage et operations ...
Consultant(e) en Design
Montreal, QC · On-site
Developper une solide connaissance des produits dans les categories rembourrage, salle a manger, ... Vous acquerrez une experience precieuse en ventes, experience client, marchandisage et operations ...
Design Director
Montreal, QC · On-site
Manage & Mentor: Direct a team of game designers (Junior to Senior), conducting regular 1-on-1s ... Act as the primary design ambassador for Engineering, UI/UX, Audio, and Live Operations, ensuring ...
Design Director
Montreal, QC · On-site
Manage & Mentor: Direct a team of game designers (Junior to Senior), conducting regular 1-on-1s ... Act as the primary design ambassador for Engineering, UI/UX, Audio, and Live Operations, ensuring ...
Design Director
Montreal, QC · On-site
Manage & Mentor: Direct a team of game designers (Junior to Senior), conducting regular 1-on-1s ... Act as the primary design ambassador for Engineering, UI/UX, Audio, and Live Operations, ensuring ...
Design Director
Montreal, QC · On-site
Manage & Mentor: Direct a team of game designers (Junior to Senior), conducting regular 1-on-1s ... Act as the primary design ambassador for Engineering, UI/UX, Audio, and Live Operations, ensuring ...
Operations, Supervisor, Food
Dorval, QC · On-site
... design Ensuring customer's quality standards are always met or exceeded Responsible for safety ... Champions employee safety without compromise Manages daily manpower planning including assignment ...
New
Operations, Supervisor, Food
Dorval, QC · On-site
... design Ensuring customer's quality standards are always met or exceeded Responsible for safety ... Champions employee safety without compromise Manages daily manpower planning including assignment ...
New
Dvelopper une solide connaissance des produits dans les catgories rembourrage, salle manger, ... Vous acquerrez une exprience prcieuse en ventes, exprience client, marchandisage et oprations de ...
New
Quick apply
Dvelopper une solide connaissance des produits dans les catgories rembourrage, salle manger, ... Vous acquerrez une exprience prcieuse en ventes, exprience client, marchandisage et oprations de ...
New
Developper une solide connaissance des produits dans les categories rembourrage, salle a manger, ... Vous acquerrez une experience precieuse en ventes, experience client, marchandisage et operations ...
New
Developper une solide connaissance des produits dans les categories rembourrage, salle a manger, ... Vous acquerrez une experience precieuse en ventes, experience client, marchandisage et operations ...
New
Sr Manager, Professional Services
Montreal, QC · On-site +1
... design, delivery model, processes, and team capabilities. * Develop the strategic vision and ... Translate complex technical, operational, and analytical concepts into clear business ...
Sr Manager, Professional Services
Montreal, QC · On-site +1
... design, delivery model, processes, and team capabilities. * Develop the strategic vision and ... Translate complex technical, operational, and analytical concepts into clear business ...
Sr Manager, Professional Services
Montreal, QC · On-site +1
... design, delivery model, processes, and team capabilities. * Develop the strategic vision and ... Translate complex technical, operational, and analytical concepts into clear business ...
Sr Manager, Professional Services
Montreal, QC · On-site +1
... design, delivery model, processes, and team capabilities. * Develop the strategic vision and ... Translate complex technical, operational, and analytical concepts into clear business ...
Quality assurance, training design, escalation/complaints management, and CX improvement * Strong stakeholder management across Operations, IT, Compliance, Sales, and HR * Systems/tools (varies by ...
Quality assurance, training design, escalation/complaints management, and CX improvement * Strong stakeholder management across Operations, IT, Compliance, Sales, and HR * Systems/tools (varies by ...
Quality assurance, training design, escalation/complaints management, and CX improvement * Strong stakeholder management across Operations, IT, Compliance, Sales, and HR * Systems/tools (varies by ...
Quick apply
Quality assurance, training design, escalation/complaints management, and CX improvement * Strong stakeholder management across Operations, IT, Compliance, Sales, and HR * Systems/tools (varies by ...
... operational needs, translate these into well-coordinated design solutions, and provide informed ... Provides input to project plans, participates in project planning and project management meetings ...
... operational needs, translate these into well-coordinated design solutions, and provide informed ... Provides input to project plans, participates in project planning and project management meetings ...
Develop comparative analyses across different design, operations, maintenance, renewal, replacement, and life extension scenarios. Strategic Planning and Asset Management * Conduct cost-benefit ...
Develop comparative analyses across different design, operations, maintenance, renewal, replacement, and life extension scenarios. Strategic Planning and Asset Management * Conduct cost-benefit ...
Senior Advisor Reliability Electrical
Montreal, QC · On-site
CA$102/hr
Collaborate with cross-functional teams, including design, operations, maintenance, and quality ... Strong project management skills and the ability to manage resources, timelines, and priorities;
Senior Advisor Reliability Electrical
Montreal, QC · On-site
CA$102/hr
Collaborate with cross-functional teams, including design, operations, maintenance, and quality ... Strong project management skills and the ability to manage resources, timelines, and priorities;
Collaborate with cross-functional teams, including design, operations, maintenance, and quality ... Strong project management skills and the ability to manage resources, timelines, and priorities;
Collaborate with cross-functional teams, including design, operations, maintenance, and quality ... Strong project management skills and the ability to manage resources, timelines, and priorities;
The Operations Engineer shall participate with Construction Engineering in engineering design ... Own and manage all site level electrical and mechanical issues * Identify and resolve issues with ...
The Operations Engineer shall participate with Construction Engineering in engineering design ... Own and manage all site level electrical and mechanical issues * Identify and resolve issues with ...
Design Operations Manager information
What are the key skills and qualifications needed to thrive as a design operations manager?
How does a design operations manager typically collaborate with cross-functional teams to improve workflow efficiency?
What is the difference between Design Operations Manager vs UX Designer?
| Aspect | Design Operations Manager | UX Designer |
|---|---|---|
| Primary Focus | Oversees design processes, tools, and team workflows | Designs user experiences and interfaces |
| Required Skills | Project management, process optimization, leadership | User research, wireframing, prototyping |
| Work Environment | Collaborates with design teams, product managers, and developers | Works directly on user interface and experience design |
| Common Certifications | Project Management Professional (PMP), Agile certifications | UX certifications (e.g., NN/g, Human Factors) |
The Design Operations Manager focuses on streamlining design workflows and managing teams, while the UX Designer concentrates on creating engaging user experiences. Both roles often collaborate but serve different functions within the design process.
What is a design operations manager?

Full-time
Re-posted 27 days ago
WSP rating
8.6
Based on 69 frontline employees who took The Breakroom Quiz
17th of 72 rated business consultants
Job description
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and sciencebased expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP.
The Opportunity
Your Impact
- Assist in the management of incident (INC) management processes to address and resolve operational issues promptly and within defined service level agreements and targets.
- Handle access request management, including monitoring downgrades and deactivations, and advising on subscription and license requirements.
- Manage license subscription processes to ensure compliance and costeffectiveness.
- Participate in the RPL forum to support discussions and enterprise decisionmaking.
- Provide performance management and operational oversight for the AMS team.
- Ensure security management and compliance, maintaining audit trails across all operational processes.
- Collaborate with Organisational Change Management (OCM), Solution Architects, and regional teams to integrate solutions effectively into operations.
- Enforce enhancement request processes through ServiceNow, preventing backchanneling.
- Support the operational support strategy for the Oracle Fusion environment.
- Provide leadership and collaborate with Global Process Leads to advance the objectives of the Horizon Platform Operations team.
- Identify areas of improvement within functional areas and partner with Operations and Enhancement Leads to prioritize valueadded deliverables.
- Work with vendors and WSP Horizon technical teams to oversee the health and performance of Oracle Fusion, increasing availability, reliability, and firstcall resolution.
- Support monthly operations scorecards using a datadriven approach to identify trends, root causes, progress, and recommended next steps.
- Help identify monthly capacity requirements to ensure support teams meet inflow demand and backlog SLA targets.
- Collaborate crossfunctionally to drive repeatable and efficient process improvements.
- Provide functional solution expertise within Oracle Fusion modules and support advanced technical solutions, testing, batch processing, and patching reviews.
- Identify design issues and work with business partners, process leads, solution architects, and business analysts to develop viable alternatives.
- Support crossfunctional alignment across all inscope processes and interdependencies.
- Work closely with functional leaders to ensure system stability and performance aligned with design intent.
- Monitor and track systems to ensure timely resolution of issues.
- Partner with functional and testing teams to deliver highquality, timely outcomes and address crossfunctional impacts.
- Cooperate with Audit, Security, and Compliance teams to meet IT Governance Controls (52109).
- Ensure adherence to security policies across operations.
- Contribute to a strong and diverse team, leveraging complementary skills and perspectives to achieve operational goals.
The Skills That Set You Apart
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5 years of specialization in operations management, ideally within sales and/or project management environments.
- Strong analytical capabilities with the ability to interpret data and drive informed decisions.
- Demonstrated experience in process optimization, effectiveness, and continuous improvement.
- Experience supporting large, multinational operational environments.
- Excellent communication and leadership skills with the ability to collaborate across functions and regions.
- Knowledge of compliance, audit, and security management practices.
- Experience with ServiceNow, Jira, or similar enhancement request platforms.
Why Choose WSP?
- Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
- A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
- Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
- Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.
Compensation
AB, BC, NT, NU, SK & YT: $98,800 - $130,800
MB & ON: $90,100 - $124,100
NB, NL, NS, PE & QC: $89,200 - $118,500
Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?
#LI-Hybrid
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.
About WSP
Sourced by ZipRecruiter
Industry
Civil engineering construction
Company size
10,000+ Employees
Headquarters location
Kowloon Bay, Kowloon, CN