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Dell Server Support Jobs (NOW HIRING)

PGTEK

Data Center Technician - Barstow, TX

Barstow, TX · On-site

We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment onsite in Barstow, TX. This role involves hands-on hardware ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

DELL SAN * DELL Server Hardware [T and R Series] * Network Administration; * TCP * LAN * WAN ... Work on-call support on a rotation or as assigned. * Work in a 24/7 environment and willing to work ...

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How much do dell server support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for dell server support in the United States is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.16 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Dell Server Support professionals, and how are they addressed on the job?

Dell Server Support professionals often encounter challenges such as troubleshooting complex hardware and software issues, managing server downtime, and staying current with rapidly evolving technologies. To address these, they use diagnostic tools, follow structured escalation procedures, and work closely with both internal teams and customers to resolve problems efficiently. Additionally, ongoing training and access to detailed technical resources help them stay prepared for new issues and ensure high-quality service delivery.

Is IT hard to get hired at Dell?

Getting hired for a Dell Server Support role can be competitive and typically requires relevant technical skills, such as knowledge of server hardware, troubleshooting, and certifications like CompTIA Server+ or Dell-specific certifications. Candidates with experience in IT support and strong problem-solving abilities generally have better chances of securing the position.

What is the difference between Dell Server Support vs Dell Server Technician?

AspectDell Server SupportDell Server Technician
CertificationsCompTIA Server+, Dell Certified Systems Expert (DCSE)CompTIA Server+, Dell Certified Systems Expert (DCSE)
Work EnvironmentCustomer support centers, remote troubleshootingOn-site hardware repair, installation, maintenance
Primary ResponsibilitiesDiagnose issues, provide remote support, escalate hardware problemsInstall, repair, upgrade Dell servers, hardware troubleshooting

Dell Server Support focuses on remote troubleshooting, diagnostics, and customer assistance, while Dell Server Technicians perform hands-on hardware repairs and installations. Both roles require similar certifications and often work within the same industry environments, but their daily tasks differ in scope and location.

What is Dell Server Support?

Dell Server Support refers to the technical assistance and services provided by Dell for their range of server products. This support includes diagnosing hardware and software issues, troubleshooting server performance, assisting with firmware and driver updates, and guiding customers through repairs or replacements. Dell Server Support can be accessed via phone, online chat, or through their support portal, and may include both remote and on-site services depending on the warranty and service level. The goal is to ensure that Dell servers remain reliable, secure, and optimized for business operations.

How much does Dell pay an hour?

Dell Server Support technicians typically earn between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level roles may start at the lower end, while experienced technicians with specialized skills can earn higher wages. Compensation can also vary based on the company's pay structure and overtime opportunities.

What is the salary of Dell server engineer?

The salary of a Dell server engineer typically ranges from $60,000 to $100,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries, especially in enterprise environments supporting Dell servers.

What are the key skills and qualifications needed to thrive as a Dell Server Support specialist, and why are they important?

To excel as a Dell Server Support specialist, you need a solid understanding of server hardware, networking, and operating systems, often backed by a degree in IT or related certifications such as CompTIA Server+ or Dell EMC Proven Professional. Familiarity with server monitoring tools, remote management software, and ticketing systems is typically required. Strong problem-solving abilities, clear communication, and customer service orientation are crucial soft skills for this role. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain client satisfaction in enterprise environments.

Does Dell have work from home?

Dell Server Support roles may offer remote work options depending on the position and team. Many IT support jobs at Dell can be performed remotely, especially with the use of remote management tools and a stable internet connection. However, some roles may require on-site presence for hardware repairs or specific customer support tasks.
More about Dell Server Support jobs
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What job categories do people searching Dell Server Support jobs look for? The top searched job categories for Dell Server Support jobs are:
Dell Server Support jobs near you
Infographic showing various Dell Server Support job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $43,195 per year, or $20.8 per hour.

Senior Support Engineer (X86 Server Focus)

EVERNEX USA INC

Alpharetta, GA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Location: Alpharetta, GA — On-site, 5 days/week
Department: Operations
Reports To: Field & Support Manager, North America
Status: Full-Time, Exempt
Position Summary

The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex’s hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. This role supports complex technical issues, contributes to service improvement initiatives, and ensures high levels of operational performance and customer satisfaction.
The position requires strong technical expertise, an analytical mindset, and a commitment to delivering consistent, high‑quality support. The ideal candidate is open‑minded, adaptable, and willing to participate in training to expand their skills across additional products and technologies beyond their current knowledge base.
This is a full-time, in‑office role based in Alpharetta, GA.
Key Responsibilities

X86 Server Support & Service Execution

  • Deliver L2–L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
  • Maintain and expand Evernex’s supported X86 server product list.
  • Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
  • Assist in evaluating and onboarding backend support partners and field delivery partners.
  • Take part in the engineering standby/on‑call rotation in the future.
 Advanced Technical Support

  • Handle escalated technical issues involving X86 server hardware from diagnosis through resolution.
  • Serve as a highly skilled resource for troubleshooting and root‑cause analysis.
  • Provide knowledge sharing and situational guidance to other technical team members when appropriate.
  • Support sales engineering requests when assigned.
  • Maintain lab environment for diagnostics, testing, training, and validation activities.
  • Develop and maintain Standard Operating Procedures (SOPs) relevant to hardware service delivery.
Client Satisfaction & Service Excellence

  • Support SLA achievement and response-time targets.
  • Deliver reliable, consistent service to strengthen customer retention.
  • Communicate clearly and professionally with clients, partners, and internal teams.
Teamwork & Cultural Alignment

  • Uphold Evernex values including Ingenuity, Trustworthiness, Knowledge Sharing, and Professional Confidence.
  • Demonstrate flexibility, initiative, and strong collaborative habits.

Required:

  • Two-year degree or 3+ years of relevant hardware, field service, or enterprise technical support experience with multi‑OEM exposure.
Preferred:

  • Bachelor’s degree or 5+ years of progressive enterprise hardware support experience