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Dell Server Support Jobs Near Me

EOS

Data Center Repair Lead

Columbus, OH · On-site

Experience managing a technical support team in a multi-site environment. (Preferred) * Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific ...

EOS

Data Center Repair Lead

New Albany, OH

Experience managing a technical support team in a multi-site environment. (Preferred) * Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific ...

PwrQ Holdings LLC

Azure & Infrastructure Engineer

Columbus, OH · Hybrid

$103K - $136K/yr

Manage physical server infrastructure including Dell PowerEdge servers - hardware lifecycle, rack ... Collaborative team environment with a clear technology roadmap and leadership support Disclaimer ...

Forgent

Azure & Infrastructure Engineer

Columbus, OH · On-site

$103K - $136K/yr

Manage physical server infrastructure including Dell PowerEdge servers -- hardware lifecycle, rack ... Collaborative team environment with a clear technology roadmap and leadership support Disclaimer ...

Socket.dev

Azure & Infrastructure Engineer

Columbus, OH · On-site

$140 - $190/hr

Manage physical server infrastructure including Dell PowerEdge servers -- hardware lifecycle, rack ... Collaborative team environment with a clear technology roadmap and leadership support Disclaimer ...

MGM Transformers

Azure & Infrastructure Engineer

Columbus, OH · On-site

$103K - $136K/yr

Manage physical server infrastructure including Dell PowerEdge servers - hardware lifecycle, rack ... Collaborative team environment with a clear technology roadmap and leadership support Disclaimer ...

EOS

Network Operations Lead (GCP)

Columbus, OH

Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

EOS

Network Operations Lead (GCP)

Columbus, OH · On-site

Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

EOS

Network Operations Lead (GCP)

New Albany, OH · On-site

Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

EOS

Network Operations Lead (GCP)

Lancaster, OH

Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

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Dell Server Support jobs near you
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Senior Consultant, Account Services Management - Springfield, Ohio

Dell, Inc.

Columbus, OH • On-site, Remote

$170K - $220K/yr

Full-time

Re-posted 22 days ago

Job description


Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Springfield, Ohio.
What you'll achieve
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Responsibilities
You will:
  • Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
  • Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
  • Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
  • Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
  • Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies

Qualifications
Essential Requirements
  • Travel & flexibility: Willingness to travel regionally as business needs fluctuate
  • Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
  • AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
  • Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
  • Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes

Qualifications
  • Deep technical expertise in AI product, work cases, and infrastructure. With 8-12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
  • Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Valid driver's license required
  • Willingness to travel periodically to customer sites for escalations or hands-on data center training

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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