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Delinquency Jobs (NOW HIRING)

Whizz

Team Lead, Delinquent Customers

$3.0K/wk

Responsibilities • Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met. • Own and improve collections KPIs and recovery performance. • Manage collections ...

Whizz

Team Lead, Delinquent Customers

$3.0K/wk

Your focus will be on managing the team, workflows, systems and KPIs behind the collections process. • Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met. • Own ...

Whizz

Team Lead, Delinquent Customers

$3.0K/wk

Responsibilities • Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met. • Own and improve collections KPIs and recovery performance. • Manage collections ...

First Credit Services Inc

Bilingual Collector

Columbus, GA

$15.25 - $20.50/hr

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. Supervisory ...

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Delinquency information

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$27K

$63.9K

$112.5K

How much do delinquency jobs pay per year?

As of Aug 17, 2026, the average yearly pay for delinquency in the United States is $63,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a delinquency officer do?

Delinquency officers, often called collections officers or delinquency specialists, are professionals who manage overdue accounts for financial institutions, lenders, or companies. Their main responsibility is to contact customers with outstanding debts, negotiate payment plans, and ensure timely repayment. They may also investigate reasons for non-payment, update account records, and sometimes initiate legal proceedings if debts remain unpaid. Delinquency officers play a crucial role in minimizing financial losses for their organizations while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a delinquency officer?

To excel as a Delinquency Officer, you need a solid understanding of criminal justice, case management, and youth counseling, usually backed by a degree in criminal justice, psychology, or social work. Familiarity with case tracking software, risk assessment tools, and juvenile justice systems is commonly required. Strong interpersonal skills, resilience, and conflict resolution abilities help build trust and effectively guide at-risk youth. These skills are crucial for supporting rehabilitation, ensuring public safety, and facilitating positive outcomes in challenging environments.

What are some common challenges faced by professionals working in delinquency management roles, and how can they be addressed?

Professionals in delinquency management often face challenges such as handling high volumes of overdue accounts, maintaining positive customer relationships while enforcing payment terms, and staying updated with regulatory compliance. To address these challenges, it's important to develop strong communication and negotiation skills, use advanced account management software, and participate in ongoing training about industry regulations. Effective teamwork and regular collaboration with legal, customer service, and finance departments also help in creating strategies to reduce delinquency rates and improve overall collection efficiency.

What is the difference between Delinquency vs Loan Officer?

AspectDelinquencyLoan Officer
Required credentialsKnowledge of credit policies, basic financial understandingLoan origination licenses, financial certifications
Work environmentCollections departments, financial institutionsBank branches, mortgage companies
Employer and industry usageFinancial institutions, credit agenciesBanks, credit unions, mortgage lenders

Delinquency involves managing overdue payments and collections, while a Loan Officer focuses on evaluating and approving loan applications. Both roles require financial knowledge, but Loan Officers typically hold specific licenses and work in loan origination, whereas Delinquency roles focus on debt recovery within financial institutions.

More about Delinquency jobs

What cities are hiring for Delinquency jobs?

Cities with the most Delinquency job openings:

What states have the most Delinquency jobs?

States with the most job openings for Delinquency jobs include:

What job categories do people searching Delinquency jobs look for?

The top searched job categories for Delinquency jobs are:

Delinquency jobs near you
Infographic showing various Delinquency job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $63,921 per year, or $30.7 per hour.

Team Lead, Delinquent Customers

Whizz

Remote

$3.0K/wk

Full-time

Posted 4 days ago

Job description

We're looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.
This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.
Responsibilities
• Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.
• Own and improve collections KPIs and recovery performance.
• Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.
• Regularly review overdue accounts and prioritize recovery efforts.
• Identify process gaps and propose improvements to our collections system and workflows.
• Work with Operations, Customer Support and Development teams to implement improvements.
• Coordinate escalations to third-party agencies or law enforcement when needed.
• Report results, risks and improvement initiatives to senior management.
Requirements
• 3+ years of experience in operations, customer support, collections or a related field.
• 2+ years of team management or supervisory experience.
• Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.
• Strong ownership and ability to manage performance through KPIs.
• Comfortable working with CRM/ERP systems and operational processes.
• Fluent English (C1+). Russian is a plus.
• Availability during US Eastern Time business hours.
Benefits
What We Offer
• Opportunity to join New York's largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
• Direct work with the company's founders and significant ownership over an important business function.
• Opportunity to learn AI tools, automation and vibe coding - previous experience is not required.
• Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.
• Fully remote, full-time role (40 hours/week).
• Base salary from $3000 + performance bonus.
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About Whizz

Sourced by ZipRecruiter

Industry

Consumer goods and commercial equipment rental services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2022

Social media

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