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Delinquency Management Jobs (NOW HIRING)

Koalafi

Senior Manager, Loan Operations

Arlington, VA · On-site

Design and implement operational workflows for functions such as customer service, delinquency management, and account maintenance - at times leveraging existing capabilities and at times build from ...

Koalafi

Senior Manager, Loan Operations

Richmond, VA · On-site +1

Design and implement operational workflows for functions such as customer service, delinquency management, and account maintenance - at times leveraging existing capabilities and at times build from ...

REEP MANAGEMENT LLC

Assistant Manager

San Antonio, TX · On-site

$16.75 - $20.25/hr

Support delinquency management and collection efforts * Assist with monthly closing procedures and required property reports * Ensure compliance with Fair Housing regulations and company policies IV. ...

GoodLeap

Manager, Servicing Enablement

Monitor delinquency management, charge-offs, recoveries, and lifecycle events. * Ensure operational execution aligns with regulatory and investor requirements. * Product Management & Business Change ...

City of Boston Credit Union

Collections Manager

Boston, MA · On-site

$85K - $120K/yr

... Delinquency Management: Monitor and manage delinquency levels by implementing proactive measures. · Analyze delinquency trends and collaborate with production teams to address root causes. · ...

Associa

Delinquency Specialist I

Richardson, TX · On-site

$16.75 - $22.50/hr

The Delinquency Specialist I position is responsible for processing delinquencies for homeowners ... Manage late fees and late interest set up by branch in C3 association. * Other duties as assigned.

Private Posting

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Assistant Property Manager

Cypress, TX · On-site

$21 - $24/hr

Process rental payments, NSF activity, and delinquency follow-up within Yardi Voyager * Assist with collections processes, payment arrangements, and balance management * Support invoice processing ...

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Delinquency Management information

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$43.5K

$103.7K

$167.5K

How much do delinquency management jobs pay per year?

As of May 30, 2026, the average yearly pay for delinquency management in the United States is $103,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $132,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Delinquency Management, and why are they important?

To thrive in Delinquency Management, you need strong analytical skills, knowledge of financial regulations, and experience with credit or collections processes, often supported by a degree in finance, business, or a related field. Familiarity with collections software, account management systems, and compliance tools is typically required. Excellent negotiation, problem-solving, and communication skills help you engage with clients and coordinate with internal teams effectively. These skills are essential for minimizing financial losses, ensuring compliance, and maintaining positive client relationships.

What are some common challenges faced by professionals in Delinquency Management, and how can they be effectively addressed?

Professionals in Delinquency Management often deal with the challenge of engaging delinquent account holders who may be unresponsive or hesitant to communicate. Balancing empathy with firm adherence to company policies is essential when negotiating payment solutions. The role requires strong problem-solving skills to develop customized repayment plans and maintain positive customer relationships, all while meeting collection targets. Regular collaboration with legal, compliance, and customer service teams is also necessary to ensure accounts are handled appropriately and in accordance with regulations.

What is delinquency management?

Delinquency management refers to the processes and strategies that organizations, particularly in finance and lending, use to handle overdue payments or accounts that have not met their payment obligations. This involves monitoring accounts, contacting customers who are behind on payments, arranging repayment plans, and working to recover outstanding debts while minimizing losses. Effective delinquency management helps maintain cash flow and reduces the risk of bad debt for businesses.

What is the difference between Delinquency Management vs Collections Specialist?

AspectDelinquency ManagementCollections Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles may prefer experience in finance or customer serviceUsually requires a high school diploma; certifications like Certified Collections Professional (CCP) can be advantageous
Work EnvironmentOffice setting, often involving customer communication and account analysisOffice or remote, focused on contacting debtors and negotiating payments
Industry UsageUsed across banking, finance, and lending institutions to manage overdue accountsCommonly employed in debt collection agencies and financial institutions to recover owed funds

While both roles involve managing overdue accounts, Delinquency Management focuses on preventing accounts from becoming delinquent through monitoring and early intervention, whereas Collections Specialists actively pursue overdue payments to recover funds. Understanding these differences helps clarify career paths and employer expectations in the finance industry.

More about Delinquency Management jobs
What are the most commonly searched types of Delinquency Management jobs? The most popular types of Delinquency Management jobs are:
What job categories do people searching Delinquency Management jobs look for? The top searched job categories for Delinquency Management jobs are:
Delinquency Management jobs near you
Collections Manager

Collections Manager

City of Boston Credit Union

South Boston, MA • On-site

$85K - $120K/yr

Other

Posted 10 days ago

Job description

Description

The Collections Manager is a key position within City of Boston Credit Union (CBCU), responsible for coordinating activities within the Collections department. This role will assist in developing and implementing effective strategies for managing delinquencies, mitigating credit risks, and providing remediation solutions for CBCU members. The Collections Supervisor will play a crucial role in ensuring compliance with regulatory requirements, optimizing collection processes, and fostering positive relationships with members.



Requirements

  Strategy Development: Assist in formulating and implementing comprehensive collections strategies to minimize delinquencies and credit losses.

Collaborate with leadership to align collections goals with CBCU's overall objectives.

Team Supervision: Lead, motivate, and develop direct reports. Foster a positive and collaborative team culture focused on achieving departmental and organizational goals.

Policy and Procedure Oversight: Enforce collections policies and procedures in accordance with regulatory guidelines and make recommendations for revisions.

Stay updated on industry's best practices and implement improvements to enhance the efficiency of collection processes.

Delinquency Management: Monitor and manage delinquency levels by implementing proactive measures.

Analyze delinquency trends and collaborate with production teams to address root causes.

Compliance: Ensure strict adherence to all relevant laws, regulations, and internal policies in the collections process, to include repossessions and foreclosures. 

Member Communication: Assist in the development of member communication strategies for delinquent accounts. Work to preserve positive member relationships through effective resolution strategies.

Performance Monitoring and Reporting: Provide input to establish key performance indicators (KPIs) for the Collections department.

Prepare regular reports on collections of activities, performance metrics, and trends for executive leadership and Board of Directors.

Training and Development: Provide ongoing training and development opportunities for collections staff to enhance their skills and knowledge.

Vendor Management: Collaborate with external collection agencies and attorneys to optimize recovery efforts. Ensure that vendor relationships align CBCU's values and expectations.

REQUIREMENTS

Education & Experience

Bachelor's degree in business, Finance, or a related field.

7+ years of experience in collections supervision within a credit union or bank environment.

In-depth knowledge of all state and federal collections regulation and compliance requirements.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Analytical skills to make data-driven decisions.

Proficiency in using collections software and relevant technologies.

Ability to adapt to a dynamic and evolving credit union environment.

Demonstrated commitment to ethical collections practices and member-focused resolution strategies.

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