We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is ...
We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is ...
Strong CRM and Dealership technology skills * Ability to multitask in a fast-paced environment * Proficient mathematical and data interpretation skills using American units of measure * Physical ...
Strong CRM and Dealership technology skills * Ability to multitask in a fast-paced environment * Proficient mathematical and data interpretation skills using American units of measure * Physical ...
Vehicle Acquisition Specialist
Long Beach, CA · On-site
$25/hr
Utilize equity mining tools, CRM systems, and dealership technology to generate appointments and opportunities. * Educate customers on vehicle values, incentives, financing options, and upgrade ...
Vehicle Acquisition Specialist
Long Beach, CA · On-site
$25/hr
Utilize equity mining tools, CRM systems, and dealership technology to generate appointments and opportunities. * Educate customers on vehicle values, incentives, financing options, and upgrade ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Quick apply
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Automotive Repair Technician for a Busy Shop
San Jose, CA · On-site
$25 - $32/hr
A minimum one year of experience in an aftermarket or dealership tech role is required. Some service advisor experience is preferred. You will be joining an outstanding, well-experienced team of ...
Quick apply
Automotive Repair Technician for a Busy Shop
San Jose, CA · On-site
$25 - $32/hr
A minimum one year of experience in an aftermarket or dealership tech role is required. Some service advisor experience is preferred. You will be joining an outstanding, well-experienced team of ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Account Manager, Dealer Solutions
Manhattan, NY · On-site +1
What You'll Bring Required * 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations. * Strong understanding of dealership workflows across fixed ops, variable ops, CRM, ...
Account Manager, Dealer Solutions
Manhattan, NY · On-site +1
What You'll Bring Required * 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations. * Strong understanding of dealership workflows across fixed ops, variable ops, CRM, ...
IT Manager
Waipahu, HI · On-site
$95K - $116K/yr
Project & Vendor Management Lead and participate in technology projects including infrastructure upgrades, software implementations, cybersecurity initiatives, dealership technology deployments ...
IT Manager
Waipahu, HI · On-site
$95K - $116K/yr
Project & Vendor Management Lead and participate in technology projects including infrastructure upgrades, software implementations, cybersecurity initiatives, dealership technology deployments ...
Comfortable using CRM systems and dealership technology * Professional, reliable, and punctual work ethic * Valid driver's license with a clean driving record * Ability to pass a background check and ...
Comfortable using CRM systems and dealership technology * Professional, reliable, and punctual work ethic * Valid driver's license with a clean driving record * Ability to pass a background check and ...
Automotive Service Advisor/Writer
Cuero, TX · On-site
$60K - $80K/yr
Build long-term customer relationships through exceptional communication and follow-up * Clearly explain recommended services using dealership technology and tools * Coordinate with technicians and ...
Automotive Service Advisor/Writer
Cuero, TX · On-site
$60K - $80K/yr
Build long-term customer relationships through exceptional communication and follow-up * Clearly explain recommended services using dealership technology and tools * Coordinate with technicians and ...
Automotive Sales Professional
Phoenix, AZ · On-site
Comfortable using computers, CRM systems, and dealership technology * Ability to understand customer concerns and respond thoughtfully and professionally * Self-motivated with strong work ethic ...
Automotive Sales Professional
Phoenix, AZ · On-site
Comfortable using computers, CRM systems, and dealership technology * Ability to understand customer concerns and respond thoughtfully and professionally * Self-motivated with strong work ethic ...
Automotive Sales Consultant
Fayetteville, NC · On-site
$60K - $120K/yr
Latest dealership technology & CRM tools * Culture built around customer service, professionalism, and long-term relationships Equal Opportunity Employer Bryan Honda is an Equal Opportunity Employer.
Automotive Sales Consultant
Fayetteville, NC · On-site
$60K - $120K/yr
Latest dealership technology & CRM tools * Culture built around customer service, professionalism, and long-term relationships Equal Opportunity Employer Bryan Honda is an Equal Opportunity Employer.
Automotive Sales Consultant
$60K - $120K/yr
Latest dealership technology & CRM tools * Culture built around customer service, professionalism, and long-term relationships Equal Opportunity Employer Bryan Honda is an Equal Opportunity Employer.
Automotive Sales Consultant
$60K - $120K/yr
Latest dealership technology & CRM tools * Culture built around customer service, professionalism, and long-term relationships Equal Opportunity Employer Bryan Honda is an Equal Opportunity Employer.
Sales Associate
Conway, AR · On-site
$50K - $100K/yr
Comfort with modern dealership technology (Drive Centric, RouteOne, Reynolds amp; Reynolds) * Ability to juggle multiple customers and sales processes with ease * Strong organization and attention to ...
Sales Associate
Conway, AR · On-site
$50K - $100K/yr
Comfort with modern dealership technology (Drive Centric, RouteOne, Reynolds amp; Reynolds) * Ability to juggle multiple customers and sales processes with ease * Strong organization and attention to ...
Dealership Tech information
What is the $160,000 mechanic job that Ford can't fill?
What is the difference between Dealership Tech vs Auto Service Technician?
| Aspect | Dealership Tech | Auto Service Technician |
|---|---|---|
| Credentials | ASE certifications often preferred | ASE certifications common, may vary by employer |
| Work Environment | Dealerships, new vehicle service departments | Independent shops, dealerships, repair centers |
| Industry Usage | Primarily automotive dealerships | Broader, including independent and dealership repair shops |
| Job Focus | New vehicle diagnostics, warranty repairs | General repairs, maintenance, diagnostics |
Dealership Techs typically work in dealership service departments focusing on new vehicle repairs and warranty work, often requiring ASE certifications. Auto Service Technicians have a broader scope, working in various repair settings including independent shops, handling general repairs and maintenance. Both roles require similar skills and certifications but differ mainly in work environment and specific job focus.
How much do automotive techs make?
What job makes $10,000 a month without a degree?
What does a tech do at a car dealership?
What are dealership techs?
What are some common challenges faced by Dealership Techs, and how can they be successfully managed?
What are the key skills and qualifications needed to thrive as a Dealership Tech, and why are they important?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Key responsibilities
Respond to and resolve IT support tickets submitted through the help desk platform.
Provide technical support over the phone and through remote assistance tools.
Troubleshoot hardware, software, network, and application issues.
Asbury Automotive rating
6.1
Based on 84 frontline employees who took The Breakroom Quiz
97th of 143 rated car dealerships
Job description
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.
The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.
Key Responsibilities
- Respond to and resolve IT support tickets submitted through the help desk platform
- Provide technical support over the phone and through remote assistance tools
- Troubleshoot hardware, software, network, and application issues
- Escalate complex issues to appropriate IT teams when necessary
- Document troubleshooting steps and resolutions within the ticketing system
- Support user account administration and access management
- Assist with workstation deployments, upgrades, and technology rollouts
- Maintain a high level of customer service and professionalism
- Follow established service level agreements (SLAs) and support procedures
- Participate in ongoing IT projects and process improvements
Required Qualifications
- Minimum 3 years of professional IT support or Help Desk experience
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows environments, Microsoft 365, and common business applications
- Experience working with ticket management systems
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service mindset and attention to detail
Preferred Qualifications
- Previous IT experience supporting an automotive dealership group or automotive retail organization
- Experience with Tekion dealership management systems
- Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
- Experience supporting enterprise applications and remote users
- Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus
Career Growth Opportunity
This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:
- Systems Administration
- Network Engineering
- Cybersecurity
- Cloud Technologies
- IT Operations
- Application Support
- IT Leadership
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member's eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
What Asbury Automotive employees say
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Benefits
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About Asbury Automotive
Sourced by ZipRecruiter
Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.
Industry
Automobile dealers
Company size
10,000+ Employees
Headquarters location
Duluth, GA, US
Year founded
1995