Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions. Position Summary The IT Support Specialist ...
Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions. Position Summary The IT Support Specialist ...
We are seeking a proven sales leader with strong experience in automotive retail technology, dealership operations, or SaaS sales organizations serving the automotive industry. Responsibilities ...
New
We are seeking a proven sales leader with strong experience in automotive retail technology, dealership operations, or SaaS sales organizations serving the automotive industry. Responsibilities ...
New
Director of Marketing
Houston, TX ยท On-site +1
Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us. WHY WE'RE LOOKING: We are ...
Director of Marketing
Houston, TX ยท On-site +1
Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us. WHY WE'RE LOOKING: We are ...
Automotive Finance Manager
Saint Louis, MO ยท On-site
Utilize eContracting platforms and dealership technology efficiently Requirements Qualifications * Prior Automotive Finance Manager experience required * Strong interpersonal and relationship ...
Quick apply
Automotive Finance Manager
Saint Louis, MO ยท On-site
Utilize eContracting platforms and dealership technology efficiently Requirements Qualifications * Prior Automotive Finance Manager experience required * Strong interpersonal and relationship ...
Automotive Technician
Oceanside, CA ยท On-site
$28 - $40/hr
A minimum three years of experience in an aftermarket or dealership tech role is required. Smog certification is a plus. ASE certifications are highly preferred, but not a deal-breaker. You will be ...
Quick apply
Automotive Technician
Oceanside, CA ยท On-site
$28 - $40/hr
A minimum three years of experience in an aftermarket or dealership tech role is required. Smog certification is a plus. ASE certifications are highly preferred, but not a deal-breaker. You will be ...
BMW Genius
Phoenix, AZ ยท On-site
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
BMW Genius
Phoenix, AZ ยท On-site
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
Automotive Finance Manager
Saint Louis, MO ยท On-site
Utilize eContracting platforms and dealership technology efficiently Requirements Qualifications * Prior Automotive Finance Manager experience required * Strong interpersonal and relationship ...
Automotive Finance Manager
Saint Louis, MO ยท On-site
Utilize eContracting platforms and dealership technology efficiently Requirements Qualifications * Prior Automotive Finance Manager experience required * Strong interpersonal and relationship ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Quick apply
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
A minimum one year of experience in an aftermarket or dealership tech role is required. Some service advisor experience is preferred. You will be joining an outstanding, well-experienced team of ...
Quick apply
A minimum one year of experience in an aftermarket or dealership tech role is required. Some service advisor experience is preferred. You will be joining an outstanding, well-experienced team of ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
BMW Genius
Phoenix, AZ ยท On-site
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
BMW Genius
Phoenix, AZ ยท On-site
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
SERVICE PORTER
Homestead, FL ยท On-site
$13.75 - $16.50/hr
Comfortable using smartphones, digital systems, and dealership technology tools * Reliable, punctual, and team-oriented * Ability to work outdoors and stand for extended periods in varying weather ...
SERVICE PORTER
Homestead, FL ยท On-site
$13.75 - $16.50/hr
Comfortable using smartphones, digital systems, and dealership technology tools * Reliable, punctual, and team-oriented * Ability to work outdoors and stand for extended periods in varying weather ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
Comfortable using CRM systems and dealership technology * Professional, customer-focused attitude * Organized, dependable, and self-motivated * Valid driver's license with a clean driving record ...
BMW Genius
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
Quick apply
BMW Genius
$2K/mo
Comfortable using computers, tablets, and dealership technology systems * Valid Arizona driver's license with a clean driving record * Must pass background check and drug screening Compensation ...
Thorough understanding of dealership technology including internet B2B commerce. * Thorough understanding of dealership F&I processes/workflows (including relevant variations) and how F&I interacts ...
Thorough understanding of dealership technology including internet B2B commerce. * Thorough understanding of dealership F&I processes/workflows (including relevant variations) and how F&I interacts ...
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Love Encore Delivery Specialist
Memphis, TN ยท On-site
Position Overview As a Love Encore Delivery Specialist, you will be one of the dealership's technology ambassadors and customer experience experts. You'll provide personalized, one-on-one follow-up ...
Dealership Tech information
What is the difference between Dealership Tech vs Auto Service Technician?
| Aspect | Dealership Tech | Auto Service Technician |
|---|---|---|
| Credentials | ASE certifications often preferred | ASE certifications common, may vary by employer |
| Work Environment | Dealerships, new vehicle service departments | Independent shops, dealerships, repair centers |
| Industry Usage | Primarily automotive dealerships | Broader, including independent and dealership repair shops |
| Job Focus | New vehicle diagnostics, warranty repairs | General repairs, maintenance, diagnostics |
Dealership Techs typically work in dealership service departments focusing on new vehicle repairs and warranty work, often requiring ASE certifications. Auto Service Technicians have a broader scope, working in various repair settings including independent shops, handling general repairs and maintenance. Both roles require similar skills and certifications but differ mainly in work environment and specific job focus.
What are dealership techs?
What are some common challenges faced by Dealership Techs, and how can they be successfully managed?
What are the key skills and qualifications needed to thrive as a Dealership Tech, and why are they important?

Full-time
Posted 15 days ago
Job description
Location: 2601 N. Central Expressway, McKinney, Texas 75071
Hendrick Automotive Group is one of the largest privately held automotive retail organizations in the United States, with a strong commitment to teamwork, integrity, and delivering exceptional customer experiences. Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions.
Position Summary
The IT Support Specialist (Field/Regional) is responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards.
The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!
Key Responsibilities
- Provide onsite and remote support for hardware, software, and network issues
- Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve technical issues; track incidents in ServiceNow
- Maintain IT systems and ensure compliance with corporate standards
- Manage computer room environments (cabling, equipment setup, cleanliness, controls)
- Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
- Partner with vendors for equipment installation and warranty repairs
- Build strong relationships with dealership teammates and provide excellent customer support
- Train users on systems, tools, and IT best practices
Qualifications:
Required:
- 2+ years of IT support experience (field or client-facing preferred)
- Strong troubleshooting skills (hardware, software, basic networking)
- Ability to work independently and manage multiple priorities
- Strong communication and customer service skills
Preferred:
- CompTIA A+ certification (or equivalent)
- Automotive dealership systems experience (DMS, service tools, OEM platforms)
Work Environment & Travel:
- Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana.
- Field-based role supporting multiple dealership locations
- Regular regional travel required; occasional travel outside region
- Must be able to respond to urgent issues and short-notice travel
Reporting Structure:
- Reports to: Manager of Field Services
Compensation:
- Hourly position; overtime may be required
Career Growth:
Opportunities for advancement within IT through training, experience, and performance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.