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Technical Response Jobs (NOW HIRING)

Twilio

Senior Security Engineer, Incident Response

$117K - $160K/yr

You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation ...

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Technical Response information

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$30K

$156.3K

$206K

How much do technical response jobs pay per year?

As of Aug 1, 2026, the average yearly pay for technical response in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Response specialist typically collaborate with other departments during incident resolution?

Technical Response specialists play a pivotal role in cross-departmental collaboration during incident resolution. They work closely with IT, engineering, customer support, and sometimes product teams to rapidly assess, diagnose, and resolve technical issues. Effective communication skills are crucial, as they must relay complex technical information clearly to both technical and non-technical stakeholders. This collaborative environment ensures that incidents are addressed efficiently, minimizing downtime and improving overall service reliability.

What is the difference between Technical Response vs Technical Support Specialist?

AspectTechnical ResponseTechnical Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeTechnical certifications, customer service skills
Work EnvironmentOften in emergency or critical situations, on-site or remoteCustomer service centers, help desks, remote support
Employer & Industry UsageIT, telecommunications, manufacturingIT, consumer electronics, software companies
Common Search & ComparisonTechnical ResponseTechnical Support Specialist

Technical Response professionals focus on addressing urgent technical issues, often requiring immediate action and specialized technical knowledge. In contrast, Technical Support Specialists handle ongoing customer inquiries, troubleshooting, and support, emphasizing communication skills and customer service. Both roles are vital in technical industries but differ mainly in their scope, urgency, and interaction style.

What are the key skills and qualifications needed to thrive as a Technical Response specialist, and why are they important?

To thrive as a Technical Response specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems (like Jira or ServiceNow), remote support tools, and diagnostic software is typically required. Excellent communication, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain customer satisfaction in high-stress environments.

What is a Technical Response role?

A Technical Response role typically involves addressing and resolving technical issues or incidents as they arise, often within IT, customer support, or emergency response contexts. Professionals in this position diagnose problems, provide solutions, and communicate effectively with customers or stakeholders to ensure issues are resolved promptly. They may also create documentation, escalate complex problems, and use specialized software or tools to track and manage incidents. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure.
More about Technical Response jobs
What job categories do people searching Technical Response jobs look for? The top searched job categories for Technical Response jobs are:
Technical Response jobs near you
Infographic showing various Technical Response job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Customer Success Coordinator

Technical Response, Inc.

Knoxville, TN • On-site

$15 - $19.50/hr

Other

Posted 2 days ago

New

Job description

Description

Launch Your Career with Technical Response, Inc.

Are you a recent college graduate or early-career professional looking to build a career in business operations and customer success?


Technical Response, Inc. is seeking a motivated and detail-oriented Customer Success Coordinator to join our growing team. This entry-level position provides an excellent opportunity to develop hands-on experience supporting customers while learning purchasing, ERP systems, manufacturing operations, and business processes.


Working alongside experienced professional, you'll play an important role in delivering an outstanding customer experience while developing the skills and knowledge needed for long-term career growth within our organization.  


This is an entry-level position, and recent college graduates are encouraged to apply. 

If you enjoy solving problems, learning new systems, and working in a collaborative environment, we'd love to hear from you. 


Position Summary

 
The Customer Success Coordinator supports the daily activities of the Customer Success and Business Operations teams by helping ensure customer orders are processed accurately, operational information is maintained, and business processes run efficiently. This position is responsible for entering customer sales orders, creating vendor purchase orders, generating customer invoices, maintaining ERP data, and supporting documentation control activities.

Working closely with multiple departments the Customer Success Coordinator plays an important role in delivering excellent customer service while supporting the company's operational goals.

  Job Duties 

  • Enter customer sales orders accurately and promptly into the ERP system. 
  • Generate customer invoices and assist with the order fulfillment process. 
  • Support the Customer Success team by maintaining accurate customer and order information. 
  • Assist in providing timely information and support to internal teams regarding customer orders.
  • Create vendor purchase orders and maintain supporting documentation. 
  • Perform ERP data entry, updates, and record maintenance to ensure data accuracy. 
  • Support documentation control activities, including organizing, updating, filing, and maintaining controlled documents. 
  • Maintain organized digital and physical records to support operational efficiency and audit readiness. 
  • Handle confidential documents in accordance with company policies. 
  • Work collaboratively with other departments to ensure efficient business operations. 
  • Comply with Good Manufacturing Practices (GMPs), quality standards, and company policies. 
  • Assist the Customer Success Manager and Business Operations Manager with special projects and operational initiatives. 
  • Contribute to special projects and continuous improvement initiatives as assigned.

Requirements

Qualifications 


Education 

  • Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, Marketing, or a related field preferred. 
  • Equivalent education, relevant experience, or demonstrated ability will also be considered.

Skills & Qualifications 

This is an entry-level position, and comprehensive training will be provided. Recent college graduates are encouraged to apply.


Successful candidates will demonstrate:

  • Strong organizational and time-management skills with the ability to manage multiple priorities. 
  • Excellent attention to detail and accuracy. 
  • Strong written and verbal communication skills. 
  • A willingness to learn new software, business processes, and ERP systems. 
  • Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Microsoft Teams. 
  • The ability to work independently while collaborating effectively as part of a team. 
  • Professionalism, initiative, and a positive customer-focused attitude. 

Preferred, but are not required:

  • Experience with ERP software (NetSuite preferred). 
  • Exposure to purchasing, order processing, manufacturing, or supply chain operations. 
  • Previous internship, co-op, customer service, or administrative experience.

Position Type 

  • Full-time 
  • Non-exempt, hourly position 
  • On-site position located in Knoxville, Tennessee 
  • Standard business hours, Monday through Friday
  • Supports the Customer Success and Business Operations departments 
  • Reports to the Customer Success Manager

 Why Join Technical Response?


At Technical Response, Inc., we believe our people are our greatest asset. We are committed to developing talent, encouraging continuous learning, and promoting from within whenever possible. 


As a Customer Success Coordinator, you'll gain hands-on experience supporting customers while developing skills in business operations, purchasing, ERP systems, and cross-functional collaboration. You'll work alongside experienced professionals who are invested in your success and have the opportunity to build a rewarding long-term career with a growing company. 

We're looking for someone who is:
  • Curious and eager to learn 
  • Dependable and accountable 
  • Detail-oriented and organized 
  • Customer-focused 
  • A collaborative team player 
  • Adaptable in a fast-paced environment 
  • Ready to grow with our company

Apply