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Technical Response Jobs (NOW HIRING)

ECS

SOC Tier 3 Analyst

Portland, OR · On-site

$88K - $104K/yr

This role is the senior technical analysis and escalation tier within the SOC Analyst role family. The ideal candidate has advanced SOC, incident response, and detection-analysis experience ...

Novelis

Sr. Director, Technical Services

Atlanta, GA · Hybrid

Ensure rapid technical response to manufacturing challenges while minimizing customer downtime and production disruptions. * Establish standard processes for customer support across North America.

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Technical Response information

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$30K

$156.3K

$206K

How much do technical response jobs pay per year?

As of Jul 11, 2026, the average yearly pay for technical response in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Response specialist typically collaborate with other departments during incident resolution?

Technical Response specialists play a pivotal role in cross-departmental collaboration during incident resolution. They work closely with IT, engineering, customer support, and sometimes product teams to rapidly assess, diagnose, and resolve technical issues. Effective communication skills are crucial, as they must relay complex technical information clearly to both technical and non-technical stakeholders. This collaborative environment ensures that incidents are addressed efficiently, minimizing downtime and improving overall service reliability.

What is the difference between Technical Response vs Technical Support Specialist?

AspectTechnical ResponseTechnical Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeTechnical certifications, customer service skills
Work EnvironmentOften in emergency or critical situations, on-site or remoteCustomer service centers, help desks, remote support
Employer & Industry UsageIT, telecommunications, manufacturingIT, consumer electronics, software companies
Common Search & ComparisonTechnical ResponseTechnical Support Specialist

Technical Response professionals focus on addressing urgent technical issues, often requiring immediate action and specialized technical knowledge. In contrast, Technical Support Specialists handle ongoing customer inquiries, troubleshooting, and support, emphasizing communication skills and customer service. Both roles are vital in technical industries but differ mainly in their scope, urgency, and interaction style.

What are the key skills and qualifications needed to thrive as a Technical Response specialist, and why are they important?

To thrive as a Technical Response specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems (like Jira or ServiceNow), remote support tools, and diagnostic software is typically required. Excellent communication, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain customer satisfaction in high-stress environments.

What is a Technical Response role?

A Technical Response role typically involves addressing and resolving technical issues or incidents as they arise, often within IT, customer support, or emergency response contexts. Professionals in this position diagnose problems, provide solutions, and communicate effectively with customers or stakeholders to ensure issues are resolved promptly. They may also create documentation, escalate complex problems, and use specialized software or tools to track and manage incidents. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure.
More about Technical Response jobs
What job categories do people searching Technical Response jobs look for? The top searched job categories for Technical Response jobs are:
Technical Response jobs near you
Infographic showing various Technical Response job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
NIH - Incident Response Lead

NIH - Incident Response Lead

cFocus Software Incorporated

Bethesda, MD • Remote

Full-time

Posted 11 days ago

Job description

cFocus Software seeks a Incident Response Lead to join our program supporting the National Institutes of Health (NIH). This position is fully remote. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
  • Public Trust Clearance
  • B.S. Computer Science, Information Technology, or a related field
  • 7+ years leading enterprise incident response activities.
  • Experience supporting federal cybersecurity programs and Security Operations Centers.
  • Experience coordinating enterprise cyber investigations involving cloud and hybrid environments.
  • Experience implementing NIST incident response methodologies.
  • Active GCIH, GCFA, GNFA, CISSP, CEH, CySA+, Security+, CISM, or CCSP

Duties:
  • Lead enterprise cybersecurity incident response operations across NIH information systems.
  • Direct technical response activities throughout the incident response lifecycle including preparation, identification, containment, eradication, recovery, and post-incident activities.
  • Coordinate response efforts for high-impact cybersecurity incidents affecting enterprise infrastructure, cloud services, applications, and data.
  • Serve as the primary technical advisor during cybersecurity incidents and major security events.
  • Manage incident prioritization, escalation, resource coordination, and operational communications.
  • Ensure incident response activities comply with NIH policies, HHS guidance, NIST standards, and federal cybersecurity requirements.
  • Lead technical investigations involving malware infections, unauthorized access, insider threats, ransomware, phishing campaigns, data exfiltration, and advanced persistent threats (APTs).
  • Coordinate root cause analysis and determine attack vectors, affected assets, and operational impact.
  • Analyze indicators of compromise (IOCs), indicators of attack (IOAs), adversary tactics, techniques, and procedures (TTPs), and attack patterns.
  • Coordinate evidence collection and preservation activities supporting investigations.
  • Validate containment strategies and recovery actions.
  • Ensure accurate documentation of incident timelines, findings, corrective actions, and lessons learned.
  • Coordinate with Security Operations Center analysts during incident detection and response activities.
  • Oversee incident triage, escalation procedures, and operational communications.
  • Direct coordination between cybersecurity engineers, cloud engineers, infrastructure teams, system owners, ISSOs, and application administrators.
  • Support continuous monitoring and operational readiness activities.
  • Develop executive incident reports, after-action reports, technical findings, and corrective action recommendations.
  • Prepare briefings for Government leadership regarding significant cybersecurity events.
  • Maintain incident response metrics, trends, dashboards, and performance reporting.
  • Ensure timely reporting in accordance with federal cybersecurity reporting requirements.

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