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Technical Response Jobs (NOW HIRING)

Transmit Security

Technical Account Manager

Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently * Present product roadmap and confirm alignment with the customer's business ...

Transmit Security

OR · On-site

Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently * Present product roadmap and confirm alignment with the customer's business ...

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Technical Response information

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$30K

$156.3K

$206K

How much do technical response jobs pay per year?

As of Jul 11, 2026, the average yearly pay for technical response in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Response specialist typically collaborate with other departments during incident resolution?

Technical Response specialists play a pivotal role in cross-departmental collaboration during incident resolution. They work closely with IT, engineering, customer support, and sometimes product teams to rapidly assess, diagnose, and resolve technical issues. Effective communication skills are crucial, as they must relay complex technical information clearly to both technical and non-technical stakeholders. This collaborative environment ensures that incidents are addressed efficiently, minimizing downtime and improving overall service reliability.

What is the difference between Technical Response vs Technical Support Specialist?

AspectTechnical ResponseTechnical Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeTechnical certifications, customer service skills
Work EnvironmentOften in emergency or critical situations, on-site or remoteCustomer service centers, help desks, remote support
Employer & Industry UsageIT, telecommunications, manufacturingIT, consumer electronics, software companies
Common Search & ComparisonTechnical ResponseTechnical Support Specialist

Technical Response professionals focus on addressing urgent technical issues, often requiring immediate action and specialized technical knowledge. In contrast, Technical Support Specialists handle ongoing customer inquiries, troubleshooting, and support, emphasizing communication skills and customer service. Both roles are vital in technical industries but differ mainly in their scope, urgency, and interaction style.

What are the key skills and qualifications needed to thrive as a Technical Response specialist, and why are they important?

To thrive as a Technical Response specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems (like Jira or ServiceNow), remote support tools, and diagnostic software is typically required. Excellent communication, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain customer satisfaction in high-stress environments.

What is a Technical Response role?

A Technical Response role typically involves addressing and resolving technical issues or incidents as they arise, often within IT, customer support, or emergency response contexts. Professionals in this position diagnose problems, provide solutions, and communicate effectively with customers or stakeholders to ensure issues are resolved promptly. They may also create documentation, escalate complex problems, and use specialized software or tools to track and manage incidents. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure.
More about Technical Response jobs
What job categories do people searching Technical Response jobs look for? The top searched job categories for Technical Response jobs are:
Technical Response jobs near you
Infographic showing various Technical Response job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Solutions Architect - Enterprise Imaging

Sectra

Denver, CO • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Sectra is a market leader in medical IT and secure communications, focusing on optimizing patient-centered care in healthcare. As a Solutions Architect specializing in Enterprise Imaging, you will design scalable imaging architectures and serve as a trusted advisor for healthcare organizations, working closely with various teams to align technical strategies with customer goals.
Responsibilities:
• Design scalable architectures across PACS, VNA, cloud, and hybrid infrastructures that support ology-to-ology growth.
• Partner with sales to define technical strategies, present enterprise imaging roadmaps, and build trust with executives and clinical leaders.
• Advise on encounter-based imaging and specialty workflows (POCUS, Eye Care, Dermatology, Wound Care, etc.), ensuring alignment with best practices.
• Own the technical response process for enterprise imaging, ensuring designs are future-proof, standards-compliant, and workflow-driven.
• Oversee solution design validation, infrastructure readiness, and smooth handoff to deployment teams.
• Translate business and clinical needs into technical designs, engaging stakeholders across IT, clinical, and vendor teams.
• Provide technical mentorship, internal training, and documentation that strengthen Sectra’s enterprise imaging expertise.
• Serve as a technical thought leader at conferences, customer workshops, and industry forums.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, Biomedical Engineering, or related field (advanced degree preferred).
• 7+ years of experience in healthcare IT with a focus on enterprise imaging, solution design, or technical architecture.
• Deep understanding of imaging standards and ecosystems: DICOM, HL7, FHIR, REST APIs, PACS/VNA.
• Experience designing solutions in cloud and hybrid environments (Azure/AWS, virtualization, infrastructure optimization).
• Proven ability to engage at both executive and technical levels, balancing business strategy with technical depth.
• Demonstrated expertise in encounter-based imaging workflows across multiple specialties.
• Strong communication skills with the ability to influence stakeholders, lead workshops, and deliver compelling presentations.
• Self-driven, strategic thinker eager to shape the future of enterprise imaging.
• Willingness to travel up to 50%, including occasional weekends.
Company:
Sectra is a company that creates and sells products in secure communication and medical information technology. Founded in 1978, the company is headquartered in Linköping, SWE, with a team of 1001-5000 employees. The company is currently Late Stage.

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