Technical Response Jobs (NOW HIRING)

Job Summary:
i4DM is a company that provides Federal agencies with access to skilled professionals for complex mission challenges. They are seeking a highly motivated Maintenance Technical Director to serve as the senior technical authority responsible for the architecture, engineering, sustainment, and maintenance of a mission-critical enterprise platform within the Department of Veterans Affairs (VA) environment.
Responsibilities:
• Serve as the senior technical authority for platform services and hosted applications.
• Provide leadership and oversight for all architecture, engineering, and maintenance activities across the environment.
• Establish and enforce technical standards, engineering practices, and governance processes aligned with enterprise and VA requirements.
• Coordinate closely with the Program Manager, COR, and Government technical leadership to ensure successful delivery of platform services.
• Oversee day-to-day platform operations, ensuring system stability, availability, and performance across mission-critical healthcare systems.
• Lead sustainment and maintenance activities, including patching, upgrades, configuration management, and system optimization.
• Ensure platform reliability meets operational expectations, including high availability and rapid recovery from incidents.
• Support enterprise cloud and hybrid infrastructure environments, including containerized platforms and shared services.
• Lead technical planning, architecture reviews, and engineering governance for platform capabilities and application support.
• Drive modernization initiatives, including cloud-native adoption, platform enhancements, and integration of new technologies.
• Ensure alignment between system architecture, engineering efforts, and long-term platform strategy.
• Support system integration, scalability improvements, and evolution of platform services supporting healthcare applications.
• Oversee technical response to incidents, including root cause analysis, corrective actions, and resolution of complex system issues.
• Coordinate with monitoring, SRE, and operations teams to ensure rapid detection and recovery from service disruptions.
• Identify recurring issues and implement improvements to enhance system reliability and resilience.
• Support after-hours and critical incident response as required for mission continuity.
• Work closely with engineering, cybersecurity, DevSecOps, and operations teams to ensure secure and reliable system performance.
• Support implementation of automated processes, Infrastructure as Code (IaC), and CI/CD pipelines across platform services.
• Ensure alignment of technical execution with Agile and SAFe delivery practices.
• Provide technical leadership and mentorship to engineering and operational staff.
• Identify and mitigate technical risks, system vulnerabilities, and operational challenges impacting platform performance.
• Ensure compliance with Federal security, operational, and performance standards, including support for cybersecurity and RMF processes.
• Maintain system readiness for audits, assessments, and compliance reviews.
• Provide regular updates to Government stakeholders on system health, risks, and technical performance.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Information Technology, or a related technical field.
• 6+ years of experience providing technical leadership in enterprise maintenance, sustainment, or operational environments.
• Strong expertise in cloud platforms (AWS and/or Azure), infrastructure operations, and enterprise system support.
• Experience supporting mission-critical applications in healthcare or large-scale, regulated environments.
• Strong understanding of system reliability, operational best practices, configuration management, and IT Service Management (ITSM).
• Demonstrated experience leading technical teams and coordinating across engineering, operations, and security functions.
• Excellent leadership, communication, and problem-solving skills in high-impact environments.
• Ability to operate in 24x7, SLA-driven environments.
• Candidates must be eligible to obtain and maintain a Public Trust clearance.
Preferred:
• Experience supporting VA or Federal Government environments, including enterprise platform sustainment and modernization efforts.
• Experience with cloud-native platforms, containerization (e.g., Kubernetes), and DevSecOps practices.
• Familiarity with AIOps, automation, and proactive monitoring approaches to improve system reliability.
• Experience supporting large-scale enterprise platforms (e.g., 300+ applications/services).
• Experience leading modernization efforts, including cloud migration, platform transformation, and low-code/no-code environments.
• SAFe, Agile, or relevant technical leadership certifications.
Company:
i4DM provides full range of information technology consulting services to government and commercial clients. Founded in 2002, the company is headquartered in Millersville, USA, with a team of 51-200 employees. The company is currently Growth Stage.