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Technical Response Jobs (NOW HIRING)

Twilio

Senior Security Engineer, Incident Response

$117K - $160K/yr

You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation ...

Omilia

Solution Consultant, NAM

Own the technical response to RFPs and RFIs for certain deals within the assigned segment or region - writing and structuring all technical sections, coordinating input from Security, Compliance ...

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Technical Response information

See salary details

$30K

$156.3K

$206K

How much do technical response jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical response in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a technical response?

A Technical Response role typically involves addressing and resolving technical issues or incidents as they arise, often within IT, customer support, or emergency response contexts. Professionals in this position diagnose problems, provide solutions, and communicate effectively with customers or stakeholders to ensure issues are resolved promptly. They may also create documentation, escalate complex problems, and use specialized software or tools to track and manage incidents. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure.

What are the key skills and qualifications needed to thrive as a technical response specialist?

To thrive as a Technical Response specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems (like Jira or ServiceNow), remote support tools, and diagnostic software is typically required. Excellent communication, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain customer satisfaction in high-stress environments.

How does a technical response specialist typically collaborate with other departments during incident resolution?

Technical Response specialists play a pivotal role in cross-departmental collaboration during incident resolution. They work closely with IT, engineering, customer support, and sometimes product teams to rapidly assess, diagnose, and resolve technical issues. Effective communication skills are crucial, as they must relay complex technical information clearly to both technical and non-technical stakeholders. This collaborative environment ensures that incidents are addressed efficiently, minimizing downtime and improving overall service reliability.

What is the difference between Technical Response vs Technical Support Specialist?

AspectTechnical ResponseTechnical Support Specialist
Required CredentialsTechnical certifications, relevant technical knowledgeTechnical certifications, customer service skills
Work EnvironmentOften in emergency or critical situations, on-site or remoteCustomer service centers, help desks, remote support
Employer & Industry UsageIT, telecommunications, manufacturingIT, consumer electronics, software companies
Common Search & ComparisonTechnical ResponseTechnical Support Specialist

Technical Response professionals focus on addressing urgent technical issues, often requiring immediate action and specialized technical knowledge. In contrast, Technical Support Specialists handle ongoing customer inquiries, troubleshooting, and support, emphasizing communication skills and customer service. Both roles are vital in technical industries but differ mainly in their scope, urgency, and interaction style.

More about Technical Response jobs

What job categories do people searching Technical Response jobs look for?

The top searched job categories for Technical Response jobs are:

Technical Response jobs near you
Infographic showing various Technical Response job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Design Engineer

Knoxville, TN • On-site

Innovate Manufacturing Inc
See more jobs at Innovate Manufacturing Incexternal

Full-time

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
Design Engineer
Knoxville, TN
Description
Job Summary:
A Design Engineer at Technical Response is primarily responsible for the development, refinement, organization, and issuance of Engineering documents related to the production and control of injection molded and blow molded goods. Secondarily, engineers at technical response contribute to the continuous improvement of process within the department and amongst cross functional teams via the development, acquisition, and deployment of tools/processes.
Key Responsibilities:
Design Support
• Develop and maintain 3D CAD models and 2D drawings in SolidWorks, with emphasis on plastic components and assemblies.
• Support the design of injection-molded parts and other components, ensuring manufacturability and adherence to design standards.
• Assist with tooling and fixture design/build using CNC machining, sheet metal fabrication, and 3D printing.
• Prepare and maintain engineering documentation including BOMs, drawings, and revision histories.
Manufacturing Support
• Participate in process development and improvement projects, including setup, validation, and optimization of manufacturing methods.
• Support statistical process control (SPC) activities, data collection, and analysis to ensure quality and consistency.
• Assist in equipment acquisition, installation, and commissioning, working with vendors and internal stakeholders.
• Contribute to continuous improvement initiatives across production and assembly areas.
Automation & Production Support
• Provide support for in-house automation systems, including basic mechanical and electrical design for jigs, fixtures, and automated processes.
• Collaborate with cross-functional teams to troubleshoot production issues and implement practical solutions.
• Learn and apply company standards for GD&T, tolerancing, material selection, and automation practices.
Requirements
Education and Experience:
• Bachelor's degree in mechanical engineering, Manufacturing Engineering, or related field (or equivalent hands-on experience with strong technical background).
• Proficiency in SolidWorks (3D modeling and 2D drawings).
• Basic understanding of manufacturing processes such as injection molding, machining, sheet metal, and additive manufacturing.
• Familiarity with engineering documentation (BOMs, drawings, revisions, GD&T).
• Strong problem-solving skills and willingness to take a hands-on approach in the shop and on the production floor.
• Ability to work collaboratively in a small team environment, contributing across multiple engineering functions.
• Strong communication and organizational skills with attention to detail.
• Eagerness to learn new tools, processes, and automation technology
  • 0-5 years of experience is required

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires sitting, standing, walking, bending, kneeling, stooping and crouching on a regular basis, all day. The employee will occasionally lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type:
This is a full-time, 40+ hours position. The hours are primarily Monday-Friday, 800am-5pm, however, this person must be flexible with hours that could include evenings and weekends and is an in-office position.
Travel: None
Compensation: Salary will be determined based on qualifications and experience.
"Technical Response is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."
Note: Duties may change as the company needs evolve

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