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Dealership Tech Jobs in New York (NOW HIRING)

Solera

Account Manager, Dealer Solutions

Manhattan, NY · Remote

What You'll Bring Required * 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations. * Strong understanding of dealership workflows across fixed ops, variable ops, CRM, ...

Solera

Account Manager, Dealer Solutions

Manhattan, NY · Remote

What You'll Bring Required * 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations. * Strong understanding of dealership workflows across fixed ops, variable ops, CRM, ...

KOTEITSP Inc.

Be Seen First

Vehicle Test Operator - Autonomous Driving Program (Sept 2026)

New York, NY · On-site

$23 - $25/hr

Hands-on automotive technical experience (ASE certification, dealership tech, mechanical/electrical training) * Familiarity with sensor systems, CAN bus, ROS, Linux, or vehicle networking What we ...

LXB Auto LLC

IT Professional

Edison, NJ · On-site

Description KOLLECTIVE - Keys to success Every Kollective dealership team member is expected to ... Provide training to users on IT systems and applications. * Prioritize accordingly to maintain a ...

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Dealership Tech information

What is a dealership tech?

Dealership techs, also known as dealership technicians or automotive service technicians, are skilled professionals who inspect, diagnose, maintain, and repair vehicles at automotive dealerships. They work on cars and trucks sold by the dealership, using specialized tools and equipment to address mechanical, electrical, and electronic issues. Dealership techs often receive manufacturer-specific training to ensure they are up-to-date with the latest vehicle technologies and service procedures. Their responsibilities may include routine maintenance, warranty repairs, and more complex diagnostics, helping to keep vehicles running safely and efficiently.

What are the key skills and qualifications needed to thrive as a dealership tech, and why are they important?

To thrive as a Dealership Tech, you need strong automotive diagnostic and repair skills, often supported by completion of an automotive technology program and relevant certifications like ASE. Familiarity with manufacturer-specific diagnostic tools, computerized repair systems, and service software is typically required. Attention to detail, problem-solving abilities, and effective communication with both team members and customers help set top performers apart. These skills and qualities are crucial for ensuring vehicles are serviced accurately, efficiently, and to the satisfaction of both the dealership and its clients.

What are some common challenges faced by dealership techs, and how can they be successfully managed?

Dealership Techs often face challenges such as keeping up with rapidly evolving automotive technologies and managing a high volume of repair orders, especially during busy periods. Staying current with manufacturer training and certifications is essential to effectively diagnose and repair newer vehicle models. Additionally, Dealership Techs must balance efficiency with quality work to meet both customer expectations and dealership performance metrics. Building strong communication skills helps in collaborating with service advisors and other technicians, ensuring clear documentation and smooth workflow throughout the service department.

What is the difference between Dealership Tech vs Auto Service Technician?

AspectDealership TechAuto Service Technician
CredentialsASE certifications often preferredASE certifications common, may vary by employer
Work EnvironmentDealerships, new vehicle service departmentsIndependent shops, dealerships, repair centers
Industry UsagePrimarily automotive dealershipsBroader, including independent and dealership repair shops
Job FocusNew vehicle diagnostics, warranty repairsGeneral repairs, maintenance, diagnostics

Dealership Techs typically work in dealership service departments focusing on new vehicle repairs and warranty work, often requiring ASE certifications. Auto Service Technicians have a broader scope, working in various repair settings including independent shops, handling general repairs and maintenance. Both roles require similar skills and certifications but differ mainly in work environment and specific job focus.

How are dealership techs paid?

Dealership technicians are typically paid through a combination of hourly wages and commissions based on the number of repairs or services completed. Many also receive benefits such as health insurance and paid time off, and some work on a schedule that includes evenings and weekends depending on the dealership's hours of operation.

What do dealership technicians do at dealerships?

Dealership technicians diagnose, repair, and maintain vehicles to ensure they operate safely and efficiently. They use tools like diagnostic scanners and follow manufacturer guidelines, often working in a service bay environment and requiring technical certifications such as ASE. Their tasks include inspecting engines, brakes, transmissions, and other systems, and they may perform routine maintenance like oil changes and tire rotations.

What are popular job titles related to Dealership Tech jobs in New York?

For Dealership Tech jobs in New York, the most frequently searched job titles are:

What job categories do people searching Dealership Tech jobs in New York look for?

The top searched job categories for Dealership Tech jobs in New York are:

What cities in New York are hiring for Dealership Tech jobs?

Cities in New York with the most Dealership Tech job openings:

Dealership Tech jobs near you
Infographic showing various Dealership Tech job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 10% Part Time, 9% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Account Manager, Dealer Solutions

Solera

Manhattan, NY • Remote

Full-time

Re-posted 4 days ago

Job description

Account Manager, Dealer Solutions/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts. This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition.
The Account Manager collaborates closely with Solution Performance Managers / Product SMEs/Professional Services who deliver hands-on training, workflow optimization, and adoption strategies across DMS, CRM, Service, and Marketing products. Together, they ensure customers achieve operational improvements and measurable business outcomes.
What You'll Do
Customer Relationship Ownership
  • Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
  • Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
  • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
  • Renewal & Retention Management
  • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
  • Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
  • Ensure customers receive clear ROI value stories tied to their operational goals.

Account Planning & Expansion Growth
  • Develop structured annual and quarterly account plans capturing:
  • Key goals & initiatives for fixed ops, variable ops, and marketing
  • Product adoption status and opportunities
  • Whitespace and expansion opportunities
  • Risk indicators and mitigation plans

Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio:
  • DMS: service, parts, accounting, inventory workflows
  • CRM: lead management, showroom, BDC optimization
  • Service: Service Suite check-in, scheduling, inspections, tech productivity
  • Marketing: campaigns, retention, reputation, equity mining through Sales Journey

Product Adoption & Performance Support
  • Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.

Align SPM engagements to dealership goals such as:
  • Higher service lane throughput
  • Improved lead response and conversion
  • Reduced no-shows through scheduling optimization
  • Better marketing ROI and customer retention
  • Ensure insights from SME performance reviews are translated into actionable account plans.

Customer Health & Risk Mitigation
  • Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
  • Document customer health trends and create action plans to address red/yellow indicators.
  • Engage cross-functional teams to resolve escalations, integration challenges, or workflow gaps.

Cross-Functional Collaboration
  • Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.
  • Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs.
  • Work with Marketing on customer communication, events, and campaign engagement.
  • Travel
  • 60-75% depending on territory size, dealer visits requirements.

What You'll Bring
Required
  • 3-6+ years in automotive SaaS, dealership technology, or automotive retail operations.
  • Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
  • Experience managing a customer book of business, with accountability for retention and expansion.
  • Excellent communication, relationship-building, and presentation skills.
  • Ability to analyze data and translate insights into customer recommendations.

Preferred
  • Experience with automotive DMS, CRM , Fix Ops Service Scheduling/Inspection, and Marketing platforms.
  • Background in dealership operations (BDC, service lane, sales management, or digital marketing).
  • Familiarity with OEM programs, certification requirements, and compliance standards.
  • Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).

Success Metrics
  • Renewal rate and churn reduction across the assigned book of business
  • NDR (Net Dollar Retention) and Expansion revenue driven by multi-solution growth
  • Product adoption and usage of metrics for DMS, CRM, Service, and Marketing
  • Customer satisfaction (NPS/CSAT) and reduction in escalations
  • Completion and quality of account plans
  • Effective collaboration with Performance Managers/SMEs

Competencies
  • Customer Advocacy - Builds trust and drives dealer success.
  • Business Acumen - Understands dealership KPIs and operational workflows.
  • Relationship Leadership - Manages complex stakeholder groups across rooftops.
  • Account Planning - Strategic thinking with strong documentation and follow-through.
  • Communication & Influence - Clear, professional, and proactive.
  • Collaboration - Works seamlessly with SMEs and cross-functional partners.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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