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Dealership Tech Jobs in Atlanta, GA (NOW HIRING)

Ocean Mazda Roswell

Service Advisor

Roswell, GA · On-site

Ability to learn and effectively use manufacturer and dealership technology. * Professional appearance and demeanor. * Ability to work a flexible dealership schedule, including Saturdays as required.

Evolution Cars

Dealership Service Advisor

Conyers, GA

$42K/yr

Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer ... Leverage automotive technology and product knowledge to clearly address customer needs and share ...

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

... dealership, providing the same friendly and professional service face-to-face. What You'll Do ... Comfortable using technology, including CRM systems and email platforms. * A customer-first mindset ...

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

... dealership, providing the same friendly and professional service face-to-face. What You'll Do ... Comfortable using technology, including CRM systems and email platforms. * A customer-first mindset ...

Peachtree Orthopedics

OR Tech

Cumming, GA · On-site

Graduate of an accredited surgical technology program required. * Experience in Materials ... These duties can be stressful, as can dealing with injured people. These duties can be stressful ...

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All JobsDealership Tech JobsDealership Tech Jobs in Atlanta, GA

Dealership Tech information

What is a dealership tech?

Dealership techs, also known as dealership technicians or automotive service technicians, are skilled professionals who inspect, diagnose, maintain, and repair vehicles at automotive dealerships. They work on cars and trucks sold by the dealership, using specialized tools and equipment to address mechanical, electrical, and electronic issues. Dealership techs often receive manufacturer-specific training to ensure they are up-to-date with the latest vehicle technologies and service procedures. Their responsibilities may include routine maintenance, warranty repairs, and more complex diagnostics, helping to keep vehicles running safely and efficiently.

What are the key skills and qualifications needed to thrive as a dealership tech, and why are they important?

To thrive as a Dealership Tech, you need strong automotive diagnostic and repair skills, often supported by completion of an automotive technology program and relevant certifications like ASE. Familiarity with manufacturer-specific diagnostic tools, computerized repair systems, and service software is typically required. Attention to detail, problem-solving abilities, and effective communication with both team members and customers help set top performers apart. These skills and qualities are crucial for ensuring vehicles are serviced accurately, efficiently, and to the satisfaction of both the dealership and its clients.

What are some common challenges faced by dealership techs, and how can they be successfully managed?

Dealership Techs often face challenges such as keeping up with rapidly evolving automotive technologies and managing a high volume of repair orders, especially during busy periods. Staying current with manufacturer training and certifications is essential to effectively diagnose and repair newer vehicle models. Additionally, Dealership Techs must balance efficiency with quality work to meet both customer expectations and dealership performance metrics. Building strong communication skills helps in collaborating with service advisors and other technicians, ensuring clear documentation and smooth workflow throughout the service department.

What is the difference between Dealership Tech vs Auto Service Technician?

AspectDealership TechAuto Service Technician
CredentialsASE certifications often preferredASE certifications common, may vary by employer
Work EnvironmentDealerships, new vehicle service departmentsIndependent shops, dealerships, repair centers
Industry UsagePrimarily automotive dealershipsBroader, including independent and dealership repair shops
Job FocusNew vehicle diagnostics, warranty repairsGeneral repairs, maintenance, diagnostics

Dealership Techs typically work in dealership service departments focusing on new vehicle repairs and warranty work, often requiring ASE certifications. Auto Service Technicians have a broader scope, working in various repair settings including independent shops, handling general repairs and maintenance. Both roles require similar skills and certifications but differ mainly in work environment and specific job focus.

How are dealership techs paid?

Dealership technicians are typically paid through a combination of hourly wages and commissions based on the number of repairs or services completed. Many also receive benefits such as health insurance and paid time off, and some work on a schedule that includes evenings and weekends depending on the dealership's hours of operation.

What do dealership technicians do at dealerships?

Dealership technicians diagnose, repair, and maintain vehicles to ensure they operate safely and efficiently. They use tools like diagnostic scanners and follow manufacturer guidelines, often working in a service bay environment and requiring technical certifications such as ASE. Their tasks include inspecting engines, brakes, transmissions, and other systems, and they may perform routine maintenance like oil changes and tire rotations.

What are popular job titles related to Dealership Tech jobs in Atlanta, GA?

For Dealership Tech jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Dealership Tech jobs in Atlanta, GA look for?

The top searched job categories for Dealership Tech jobs in Atlanta, GA are:

Dealership Tech jobs near you
Infographic showing various Dealership Tech job openings in Atlanta, GA as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution.

Service Advisor

Ocean Mazda Roswell

Roswell, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Automotive Service Advisor
Ocean Mazda Roswell
Location: Roswell, GA
Department: Service
Employment Type: Full-Time
About the Opportunity
Ocean Mazda Roswell is seeking an experienced, professional, and customer-focused Automotive Service Advisor to join our Service team.
The Service Advisor is the primary point of contact between our customers and the Service Department and plays a critical role in the overall customer experience. We are looking for someone who can build trust with customers, communicate clearly, recommend appropriate maintenance and repairs, and efficiently manage the repair process from vehicle write-up through delivery.
The ideal candidate is organized, energetic, sales-minded, and committed to providing exceptional customer service in a fast-paced dealership environment.
Responsibilities
  • Greet service customers promptly, professionally, and courteously.
  • Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
  • Prepare complete and accurate repair orders.
  • Review vehicle service history and identify manufacturer-recommended maintenance.
  • Communicate customer concerns clearly to technicians.
  • Review technician inspection findings and repair recommendations.
  • Explain recommended maintenance and repairs to customers in a clear, professional, and easy-to-understand manner.
  • Provide accurate estimates and obtain customer authorization before additional work is performed.
  • Maintain consistent communication with customers regarding vehicle status, repair progress, costs, and expected completion times.
  • Follow up promptly on recommended services and declined work.
  • Work closely with technicians, Parts, Service Management, and other dealership personnel to keep repairs moving efficiently.
  • Monitor assigned repair orders throughout the day and proactively address delays or concerns.
  • Coordinate transportation and loaner vehicle needs in accordance with dealership procedures.
  • Ensure repair orders contain appropriate documentation, customer authorization, technician findings, and required supporting information.
  • Review completed repairs and charges before presenting the final repair order to the customer.
  • Explain completed work and applicable maintenance recommendations at vehicle delivery.
  • Maintain accurate customer contact information and service records.
  • Follow up with customers after service when required.
  • Build long-term customer relationships and encourage repeat and referral business.
  • Meet established performance expectations for sales, productivity, customer retention, and customer satisfaction.
  • Maintain strong knowledge of Mazda maintenance schedules, warranty programs, recalls, service campaigns, and dealership services.
  • Complete required Mazda and dealership training and certifications.
  • Handle customer concerns professionally and involve Service Management when appropriate.
  • Protect confidential customer and company information.
  • Follow all dealership policies, procedures, safety requirements, and compliance standards.
  • Perform other duties as assigned by Service Management.

Customer Experience
At Ocean Mazda Roswell, our Service Advisors are expected to provide more than a transaction. Every customer interaction should reflect professionalism, hospitality, transparency, and respect.
The successful candidate will take ownership of the customer's experience from arrival through vehicle delivery and work to build relationships that encourage customers to return to our dealership for their future service needs.
What We're Looking For
We are looking for someone who can successfully balance customer service, sales, communication, organization, and follow-through.
The ideal candidate is:
  • Customer-focused and professional
  • Sales-oriented without sacrificing customer trust
  • An excellent communicator and active listener
  • Organized and able to manage multiple repair orders simultaneously
  • Strong with customer follow-up
  • Comfortable discussing and presenting recommended maintenance and repairs
  • Able to handle difficult customer situations professionally
  • Accountable for results
  • Dependable and punctual
  • Team-oriented and able to work effectively with technicians and management

Qualifications
  • Previous automotive Service Advisor experience strongly preferred.
  • Franchise dealership experience preferred.
  • Mazda experience is a plus but not required.
  • Strong automotive service and maintenance knowledge.
  • Proven customer-service and sales skills.
  • Strong written and verbal communication skills.
  • Ability to effectively present repair and maintenance recommendations.
  • Strong organizational and time-management skills.
  • Comfortable working in a fast-paced, performance-driven Service Department.
  • Experience with dealership management systems such as CDK preferred.
  • Ability to learn and effectively use manufacturer and dealership technology.
  • Professional appearance and demeanor.
  • Ability to work a flexible dealership schedule, including Saturdays as required.
  • Valid driver's license with an acceptable driving record required.
  • Must be able to meet applicable pre-employment requirements.

Training & Development
Service Advisors are expected to maintain current knowledge of Mazda products, maintenance requirements, service programs, warranty procedures, dealership processes, and customer-service standards.
Ocean Mazda Roswell supports continued training and professional development for team members who demonstrate strong performance and a commitment to growth.
Benefits
Ocean Mazda Roswell offers eligible employees a competitive benefits package, including:
  • Competitive compensation based on experience and performance
  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Employee discounts
  • Mazda and dealership training
  • Professional development opportunities
  • Opportunities for advancement within Ocean Automotive Group

Join Our Team
If you are an experienced Service Advisor who is passionate about customer service, understands the importance of follow-up, and wants to be part of a professional dealership team, we encourage you to apply.
Join the Ocean Mazda Roswell Service team and help us deliver an exceptional service experience to every customer.
Ocean Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

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