A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
San Antonio, TX · Remote
$65K - $90K/yr
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
Quick apply
Customer Success Manager
San Antonio, TX · Remote
$65K - $90K/yr
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Fort Wayne, IN · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Quick apply
Customer Success Manager
Fort Wayne, IN · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Houston, TX · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Houston, TX · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Indianapolis, IN · On-site
$75K - $100K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Indianapolis, IN · On-site
$75K - $100K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Fort Wayne, IN · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Fort Wayne, IN · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Zionsville, IN · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Zionsville, IN · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
San Antonio, TX · On-site
$65K - $90K/yr
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
Customer Success Manager
San Antonio, TX · On-site
$65K - $90K/yr
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
Customer Success Manager
Houston, TX · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Quick apply
Customer Success Manager
Houston, TX · On-site
$65K - $90K/yr
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Houston, TX · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager
Houston, TX · On-site
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to ...
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from ...
Customer Success Manager
Atlanta, GA · On-site
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Customer Success Manager
Atlanta, GA · On-site
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Customer Success Manager
Atlanta, GA · On-site
$65K - $75K/yr
TradePending makes software for car dealerships. We've been doing it since 2014, and count over 6 ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...
Provide market insights and best practices to improve dealer success * Position the company as a relationship-driven partner vs. transactional lender Territory & Activity Management * Maintain a ...
Provide market insights and best practices to improve dealer success * Position the company as a relationship-driven partner vs. transactional lender Territory & Activity Management * Maintain a ...
Dealer Sales Manager
Nashville, TN · On-site
The Dealer Sales Manager will drive revenue growth and strengthen relationships within the dealer ... Demonstrated success achieving and exceeding sales targets by identifying high-potential dealers ...
Dealer Sales Manager
Nashville, TN · On-site
The Dealer Sales Manager will drive revenue growth and strengthen relationships within the dealer ... Demonstrated success achieving and exceeding sales targets by identifying high-potential dealers ...
Provide market insights and best practices to improve dealer success * Position the company as a relationship-driven partner vs. transactional lender Territory & Activity Management * Maintain a ...
Provide market insights and best practices to improve dealer success * Position the company as a relationship-driven partner vs. transactional lender Territory & Activity Management * Maintain a ...
Dealer Success Manager information
See salary details
$39K - $42.1K
10% of jobs
$42.1K - $45.3K
12% of jobs
$45.3K - $48.4K
2% of jobs
$48.4K - $51.5K
0% of jobs
$51.5K - $54.7K
0% of jobs
$54.7K - $57.8K
0% of jobs
$57.8K - $61K
1% of jobs
$61K is the 25th percentile. Wages below this are outliers.
$61K - $64.1K
18% of jobs
The median wage is $65.3K / yr.
$64.1K - $67.2K
19% of jobs
$69.4K is the 75th percentile. Wages above this are outliers.
$67.2K - $70.4K
19% of jobs
$70.4K - $73.5K
19% of jobs
$39K
$62.4K
$73.5K
How much do dealer success manager jobs pay per year?
As of May 29, 2026, the average yearly pay for dealer success manager in the United States is $62,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $70,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Dealer Success Manager, and why are they important?
To thrive as a Dealer Success Manager, you need strong account management skills, deep understanding of the automotive industry, and relevant experience in sales or client relations. Familiarity with CRM software, dealership management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These skills are vital for driving dealer satisfaction, optimizing performance, and fostering long-term partnerships.
How does a Dealer Success Manager typically collaborate with sales, marketing, and support teams to drive dealership performance?
A Dealer Success Manager works closely with sales, marketing, and support teams to ensure dealerships achieve their business goals. They regularly communicate with sales to align on strategies, share customer feedback with marketing to refine campaigns, and coordinate with support to resolve dealership concerns efficiently. This cross-functional collaboration helps deliver a seamless experience for dealers, encourages adoption of products or platforms, and strengthens long-term partnerships. By acting as a liaison, Dealer Success Managers help integrate dealership feedback into company processes, ultimately driving dealership performance and satisfaction.
What is a Dealer Success Manager?
A Dealer Success Manager is a professional responsible for supporting and ensuring the success of dealerships, typically in industries such as automotive, powersports, or equipment. They act as the main point of contact between a dealership and a company providing products or services, helping dealers optimize their business operations, increase sales, and effectively use offered solutions. Their duties often include onboarding new dealers, providing ongoing training, analyzing performance metrics, and recommending strategies for growth. Dealer Success Managers play a crucial role in fostering strong, long-term partnerships between the company and its dealer network.
What is the difference between Dealer Success Manager vs Sales Manager?
| Aspect | Dealer Success Manager | Sales Manager |
|---|---|---|
| Required Credentials | Experience in automotive/dealership operations, customer relationship skills | Sales experience, leadership skills, often a background in sales or marketing |
| Work Environment | Dealerships, automotive industry, client-focused | Sales teams, corporate offices, retail settings |
| Employer & Industry Usage | Automotive dealerships, vehicle manufacturers | Various industries including automotive, retail, B2B sales |
| Search & Comparison Intent | Understanding roles in dealership success and customer retention | Seeking sales strategies, team management, or sales performance |
The Dealer Success Manager focuses on supporting dealerships, enhancing customer relationships, and ensuring dealership performance. In contrast, a Sales Manager primarily leads sales teams, develops sales strategies, and drives revenue. While both roles require strong communication and industry knowledge, their core responsibilities and work environments differ, making each role distinct within the automotive and sales sectors.
More about Dealer Success Manager jobs
What cities are hiring for Dealer Success Manager jobs? Cities with the most Dealer Success Manager job openings:
What states have the most Dealer Success Manager jobs? States with the most job openings for Dealer Success Manager jobs include:
What job categories do people searching Dealer Success Manager jobs look for? The top searched job categories for Dealer Success Manager jobs are:
Job description
Customer Success Manager
Summary:
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts.
Responsibilities:
Summary:
A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts.
Responsibilities:
- Provides virtual account management to a designated book of business between 100-200 dealer accounts.
- Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
- Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
- Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform.
- Performs refresh training for new dealer personnel when applicable.
- Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
- Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
- Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
- Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
- Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
- Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
- Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
- Reviews and analyzes dealer review audits from the Support Analyst team upon completion.
- Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours.
- Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
- Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
- Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
- Reviews KPI dashboards regularly to ensure all KPI expectations are met.
- Diligently address special projects that pertain to your book of business upon request.
- 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry.
- High School Diploma or equivalent required.
- Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once.
- Must have an outgoing, positive attitude and a strong work ethic.
- Confidence to suggest ideas and provide critical customer feedback to leadership.
- Organized, self-motivated, and productive while unsupervised.
- Technologically savvy and computer proficient; Microsoft Office and CRM experience required.
- Establish and maintain customer confidence and provide exceptional customer service.
- Strong verbal and written communication skills.
- 30% travel required.
About CarNow
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Atlanta, GA, US
Year founded
2013