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Dealer Success Manager Jobs (NOW HIRING)

TradePending

Customer Success Manager

Atlanta, GA · On-site

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers ... We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ...

Generac

Dealer Sales Manager

Denver, CO

$100K - $120K/yr

The Dealer Sales Manager will drive revenue growth and strengthen relationships within the dealer ... Demonstrated success achieving and exceeding sales targets by identifying high-potential dealers ...

Generac Power Systems, Inc.

Dealer Sales Manager

Denver, CO · On-site +1

$100K - $120K/yr

The Dealer Sales Manager will drive revenue growth and strengthen relationships within the dealer ... Demonstrated success achieving and exceeding sales targets by identifying high-potential dealers ...

FIXD Automotive

Client Success Manager

Atlanta, GA · Remote

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We ... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site +1

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We ... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ...

FIXD Automotive

Client Success Manager

Atlanta, GA

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We ... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ...

UVeye

Strategic Customer Success Manager

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

Drive Tlv

Strategic Customer Success Manager

Austin, TX · On-site

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

Dealerware

Customer Success Manager

$65K - $85K/yr

Customer Success Manager (CSM) Dealerware transforms the automotive retailers of today into the ... Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America ...

Alpaca

Customer Success Manager - EMEA

Customer Success Manager - EMEA Remote - EMEA Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and ...

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Dealer Success Manager information

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$39K

$62.4K

$73.5K

How much do dealer success manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for dealer success manager in the United States is $62,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $70,500.00 per year, depending on experience, location, and employer.

How does a Dealer Success Manager typically collaborate with sales, marketing, and support teams to drive dealership performance?

A Dealer Success Manager works closely with sales, marketing, and support teams to ensure dealerships achieve their business goals. They regularly communicate with sales to align on strategies, share customer feedback with marketing to refine campaigns, and coordinate with support to resolve dealership concerns efficiently. This cross-functional collaboration helps deliver a seamless experience for dealers, encourages adoption of products or platforms, and strengthens long-term partnerships. By acting as a liaison, Dealer Success Managers help integrate dealership feedback into company processes, ultimately driving dealership performance and satisfaction.

What is a Dealer Success Manager?

A Dealer Success Manager is a professional responsible for supporting and ensuring the success of dealerships, typically in industries such as automotive, powersports, or equipment. They act as the main point of contact between a dealership and a company providing products or services, helping dealers optimize their business operations, increase sales, and effectively use offered solutions. Their duties often include onboarding new dealers, providing ongoing training, analyzing performance metrics, and recommending strategies for growth. Dealer Success Managers play a crucial role in fostering strong, long-term partnerships between the company and its dealer network.

What is the difference between Dealer Success Manager vs Sales Manager?

AspectDealer Success ManagerSales Manager
Required CredentialsExperience in automotive/dealership operations, customer relationship skillsSales experience, leadership skills, often a background in sales or marketing
Work EnvironmentDealerships, automotive industry, client-focusedSales teams, corporate offices, retail settings
Employer & Industry UsageAutomotive dealerships, vehicle manufacturersVarious industries including automotive, retail, B2B sales
Search & Comparison IntentUnderstanding roles in dealership success and customer retentionSeeking sales strategies, team management, or sales performance

The Dealer Success Manager focuses on supporting dealerships, enhancing customer relationships, and ensuring dealership performance. In contrast, a Sales Manager primarily leads sales teams, develops sales strategies, and drives revenue. While both roles require strong communication and industry knowledge, their core responsibilities and work environments differ, making each role distinct within the automotive and sales sectors.

What are the key skills and qualifications needed to thrive as a Dealer Success Manager, and why are they important?

To thrive as a Dealer Success Manager, you need strong account management skills, deep understanding of the automotive industry, and relevant experience in sales or client relations. Familiarity with CRM software, dealership management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These skills are vital for driving dealer satisfaction, optimizing performance, and fostering long-term partnerships.
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Dealer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

TradePending

Atlanta, GA • On-site

Other

Posted 18 days ago

Job description

Job Type
Full-time
Description
About Protomiq
At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results.
More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.
From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next.
If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.
Working at Protomiq
At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business.
We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.
Position Summary:
We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing product value, and driving customer retention and expansion.
Responsibilities:

  • Customer Relationship Management: Build and maintain trusted relationships with automotive dealership key stakeholders, serving as their strategic advisor post-onboarding.
  • Engagement & Adoption: Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc.), monitor account health, and proactively address risks and opportunities.
  • Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value and ROI, while actively seeking opportunities for upsell/cross-sell.
  • Cross-Functional Collaboration: Partner with various departments to support feedback loops and customer advocacy.
  • Strategic Input: Contribute to the evolution of best practices and CSM playbooks by maintaining up-to-date industry & product knowledge.
Requirements
  • 2+ years of automotive software experience (SaaS) or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry.
  • Proven success managing diverse accounts with high-touch and scaled engagement models.
  • Proficient with CRMs and third-party integrations.
  • Strong communication, problem-solving, and strategic thinking skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable with data-driven decision-making and optimizing metrics.
  • Positive, customer-centric mindset
  • Motivated and comfortable working independently and within/across teams.
Other Things We're Looking For:
  • Exposure to AI products and automation strategies.
  • Experience in a growth organization where quick thinking and flexibility to change are essential.
  • Google Analytics experience (GA4)
  • Basic understanding of digital marketing strategies

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