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Dealer Success Manager Jobs in Ohio (NOW HIRING)

Capital One

Dealer Success Manager

Columbus, OH · On-site

Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly ...

Capital One

Dealer Success Manager

Columbus, OH · On-site

Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly ...

bayoonet Aktiengesellschaft

$69.51 - $92.68/hr

Customer Success Manager (m/f/d) - B2B Software Solutions As a Customer Success Manager, you will ... Experience in dealing with larger customer bases and prioritizing support efforts * Very good ...

Hankey Group External

Dealer Account Manager

Dayton, OH · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

The Hankey Group

Dealer Account Manager

Cleveland, OH · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

The Hankey Group

Dealer Account Manager

Dayton, OH · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

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All JobsDealer Success JobsDealer Success Manager JobsDealer Success Manager Jobs in Ohio

Dealer Success Manager information

See Ohio salary details

$35.7K

$57.1K

$67.2K

How much do dealer success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for dealer success manager in Ohio is $57,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,304.00 and $64,445.00 per year, depending on experience, location, and employer.

What is a dealer success manager?

A Dealer Success Manager is a professional responsible for supporting and ensuring the success of dealerships, typically in industries such as automotive, powersports, or equipment. They act as the main point of contact between a dealership and a company providing products or services, helping dealers optimize their business operations, increase sales, and effectively use offered solutions. Their duties often include onboarding new dealers, providing ongoing training, analyzing performance metrics, and recommending strategies for growth. Dealer Success Managers play a crucial role in fostering strong, long-term partnerships between the company and its dealer network.

What are the key skills and qualifications needed to thrive as a dealer success manager?

To thrive as a Dealer Success Manager, you need strong account management skills, deep understanding of the automotive industry, and relevant experience in sales or client relations. Familiarity with CRM software, dealership management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These skills are vital for driving dealer satisfaction, optimizing performance, and fostering long-term partnerships.

How does a dealer success manager typically collaborate with sales, marketing, and support teams to drive dealership performance?

A Dealer Success Manager works closely with sales, marketing, and support teams to ensure dealerships achieve their business goals. They regularly communicate with sales to align on strategies, share customer feedback with marketing to refine campaigns, and coordinate with support to resolve dealership concerns efficiently. This cross-functional collaboration helps deliver a seamless experience for dealers, encourages adoption of products or platforms, and strengthens long-term partnerships. By acting as a liaison, Dealer Success Managers help integrate dealership feedback into company processes, ultimately driving dealership performance and satisfaction.

What is the difference between Dealer Success Manager vs Sales Manager?

AspectDealer Success ManagerSales Manager
Required CredentialsExperience in automotive/dealership operations, customer relationship skillsSales experience, leadership skills, often a background in sales or marketing
Work EnvironmentDealerships, automotive industry, client-focusedSales teams, corporate offices, retail settings
Employer & Industry UsageAutomotive dealerships, vehicle manufacturersVarious industries including automotive, retail, B2B sales
Search & Comparison IntentUnderstanding roles in dealership success and customer retentionSeeking sales strategies, team management, or sales performance

The Dealer Success Manager focuses on supporting dealerships, enhancing customer relationships, and ensuring dealership performance. In contrast, a Sales Manager primarily leads sales teams, develops sales strategies, and drives revenue. While both roles require strong communication and industry knowledge, their core responsibilities and work environments differ, making each role distinct within the automotive and sales sectors.

What are popular job titles related to Dealer Success Manager jobs in Ohio?

For Dealer Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Dealer Success Manager jobs in Ohio look for?

The top searched job categories for Dealer Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Dealer Success Manager jobs?

Cities in Ohio with the most Dealer Success Manager job openings:

Dealer Success Manager jobs near you
Infographic showing various Dealer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $57,086 per year, or $27.4 per hour.

Dealer Success Manager

Columbus, OH • On-site

Capital One
Funds, Trusts and Financial Programs • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 172 rated banks

Good employer

Recommended by students

Paid breaks

Learn more about Capital Oneexternal

Full-time

Posted 21 days ago

Job description

Dealer Success Manager
Dealer Success Manager (DSM)
As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.
Key Responsibilities:
  • Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
  • Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
  • Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
  • Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
  • Product and Process troubleshooting, specifically relating to Navigator Platform.
  • Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel:
This position will be traveling up to 50% within the metro area of Columbus, OH.
Basic Qualifications:
  • High School diploma, GED or equivalent certification
  • At least 1 year of experience in Process Management
  • At least 1 year of experience in Relationship management

Preferred Qualifications:
Bachelors Degree
2+ years of experience in Process Management
2+ years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Columbus, OH: $109,900 - $125,400 for Dealer Success Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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