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Dealer Success Manager Jobs in Florida (NOW HIRING)

Motive Companies

Dealer Success Manager

Orlando, FL · On-site

$110K - $165K/yr

The Dealer Success Manager is responsible for developing, supporting, and growing the company's dealer and distribution network of ACT products on the East Coast. This role acts as the primary ...

Motive Companies

Dealer Success Manager

Orlando, FL · On-site

$110K - $165K/yr

The Dealer Success Manager is responsible for developing, supporting, and growing the company's dealer and distribution network of ACT products on the East Coast. This role acts as the primary ...

The Hankey Group

Dealer Account Manager

Tampa, FL

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

Westlake Financial

Dealer Account Manager

Pensacola, FL · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

The Hankey Group

Dealer Account Manager

Pensacola, FL · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class ... New Hire training is provided to ensure your success in your new role. This training will prepare ...

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Dealer Success Manager information

What is a dealer success manager?

A Dealer Success Manager is a professional responsible for supporting and ensuring the success of dealerships, typically in industries such as automotive, powersports, or equipment. They act as the main point of contact between a dealership and a company providing products or services, helping dealers optimize their business operations, increase sales, and effectively use offered solutions. Their duties often include onboarding new dealers, providing ongoing training, analyzing performance metrics, and recommending strategies for growth. Dealer Success Managers play a crucial role in fostering strong, long-term partnerships between the company and its dealer network.

What are the key skills and qualifications needed to thrive as a dealer success manager?

To thrive as a Dealer Success Manager, you need strong account management skills, deep understanding of the automotive industry, and relevant experience in sales or client relations. Familiarity with CRM software, dealership management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These skills are vital for driving dealer satisfaction, optimizing performance, and fostering long-term partnerships.

How does a dealer success manager typically collaborate with sales, marketing, and support teams to drive dealership performance?

A Dealer Success Manager works closely with sales, marketing, and support teams to ensure dealerships achieve their business goals. They regularly communicate with sales to align on strategies, share customer feedback with marketing to refine campaigns, and coordinate with support to resolve dealership concerns efficiently. This cross-functional collaboration helps deliver a seamless experience for dealers, encourages adoption of products or platforms, and strengthens long-term partnerships. By acting as a liaison, Dealer Success Managers help integrate dealership feedback into company processes, ultimately driving dealership performance and satisfaction.

What is the difference between Dealer Success Manager vs Sales Manager?

AspectDealer Success ManagerSales Manager
Required CredentialsExperience in automotive/dealership operations, customer relationship skillsSales experience, leadership skills, often a background in sales or marketing
Work EnvironmentDealerships, automotive industry, client-focusedSales teams, corporate offices, retail settings
Employer & Industry UsageAutomotive dealerships, vehicle manufacturersVarious industries including automotive, retail, B2B sales
Search & Comparison IntentUnderstanding roles in dealership success and customer retentionSeeking sales strategies, team management, or sales performance

The Dealer Success Manager focuses on supporting dealerships, enhancing customer relationships, and ensuring dealership performance. In contrast, a Sales Manager primarily leads sales teams, develops sales strategies, and drives revenue. While both roles require strong communication and industry knowledge, their core responsibilities and work environments differ, making each role distinct within the automotive and sales sectors.

What are popular job titles related to Dealer Success Manager jobs in Florida?

For Dealer Success Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dealer Success Manager jobs in Florida look for?

The top searched job categories for Dealer Success Manager jobs in Florida are:

What cities in Florida are hiring for Dealer Success Manager jobs?

Cities in Florida with the most Dealer Success Manager job openings:

Dealer Success Manager jobs near you
Infographic showing various Dealer Success Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution.

Dealer Success Manager

Orlando, FL • On-site

Motive Companies
See more jobs at Motive Companiesexternal

$110K - $165K/yr

Full-time

Re-posted 16 days ago

Job description

The Dealer Success Manager is responsible for developing, supporting, and growing the company's dealer and distribution network of ACT products on the East Coast. This role acts as the primary relationship manager for dealers, ensuring strong operational performance, customer satisfaction, technical readiness, sales growth, and alignment with company objectives.

The Dealer Success Manager will work cross-functionally with sales, service, warranty, training, logistics, and engineering teams to deliver exceptional dealer experience and improve overall network performance.


Responsibilities:

  • Serve as the primary point of contact for assigned dealers and channel partners.
  • Build long-term strategic relationships with dealer ownership, management, sales, and service teams.
  • Conduct regular business reviews to evaluate dealer performance, opportunities, and improvement plans.
  • Support dealer onboarding and ensure successful launch of new dealer locations.
  • Maintain strong communication regarding company initiatives, product updates, campaigns, and operational changes.
  • Identify underperforming dealers and implement corrective action plans.
  • Assist dealers in forecasting equipment, parts, and service demand.
  • Support dealers with commissioning processes, field troubleshooting, and escalation management.
  • Work closely with technical support and engineering teams to resolve recurring field issues.
  • Assist dealers in resolving customer escalations in a professional and timely manner.
  • Promote best practices for service operations, warranty processing, and communication standards.
  • Ensure dealer compliance with company service level agreements (SLAs).
  • Review warranty trends and identify opportunities for product or process improvement.
  • Ensure dealers follow safety, regulatory, and quality standards.
  • Provide field feedback to improve products, documentation, training, and dealer tools.
  • Support product launches and field readiness initiatives.

Required Qualifications:

  • Bachelor's degree in Business, Engineering, Automotive Technology, or related field preferred.
  • 5+ years of experience in dealer development, channel management, customer success, service operations, or related field.
  • Experience within charging, automotive, industrial equipment, material handling, or power systems industries preferred.
  • Strong understanding of dealership operations and service management.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to analyze operational data and performance metrics.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM systems, Microsoft Office, and dealer management tools.
  • Ability to travel up to 50%.

Preferred Requirements:

  • Knowledge of charging infrastructure and charging technologies.
  • Familiarity with commissioning, diagnostics, and field service processes.
  • Experience managing warranty programs and dealer compliance.
  • Understanding of electrical systems and safety standards.
  • Experience developing dealer networks and channel growth strategies

Pay: $110,000-$165,600 DEO

#MCTA1


Education:Employment Type: FULL_TIME

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