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Customer Support Technical Support Jobs (NOW HIRING)

Matanuska Telephone Association

They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support ... TECHNICAL SUPPORT AGENT SPECIFIC TASK DESCRIPTION * Provide professional, courteous, prompt, and ...

Brinqa

Technical Support Engineer

The position reports to a Manager of Customer Support If you are looking to build your career with an exceptional team, deepen your technical expertise, and make a direct impact on both our customers ...

Fin

Technical Support Specialist

Chicago, IL · On-site

With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is ...

GROB-WERKE GmbH & Co. KG

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support ...

5TH HQ LLC

Technical Support

Doral, FL · On-site

$38K - $40K/yr

Provide technical support and promptly resolve customer issues in a professional manner. * Maintain accurate records of service activities, parts used, and equipment status. * Ensure compliance with ...

Kelso Industries

BAS Support Specialist

Ogden, UT · On-site

Through automation technologies, technical support services, and customer-focused solutions, KBS partners with organizations nationwide to support the day-to-day operation of their building systems.

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

They are hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support tickets across various communication channels, ensuring effective issue resolution and customer ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... every customer interaction is positive. You'll take ownership of support processes, develop ... Investigate and triage technical issues, working with the engineering team to ensure timely fixes.

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

WinMax Systems Corporation

Technical Support

Austin, TX · On-site

We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the , if interested revert with your updated resume, contact details, expected ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Qualifications At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Plano, TX · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

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How much do customer support technical support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Support Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Agent

Matanuska Telephone Association
201 - 500 employees
Learn more about Matanuska Telephone Associationexternal

Full-time

Posted 5 days ago

Job description

Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.

TECHNICAL SUPPORT AGENT

SPECIFIC TASK DESCRIPTION

  1. Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate.
  2. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers.
  3. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA services.
  4. Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices.
  5. Simultaneously use a wide range of MTA's application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support.
  6. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity.
  7. Maintain a high level of familiarity with constantly evolving MTA's products and services to allow for analysis, troubleshooting and sales processes.
  8. Support all Field Support Technicians.
  9. Refer unresolved service issues to the Business/Field Dispatch Triage team.
  10. Provide input for updating the Support Center information and knowledge database.
  11. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests.
  12. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner.
  13. Provide a professional demeanor at all company events.
  14. Perform other duties as assigned.

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