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Customer Support Technical Support Jobs in California

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... Troubleshooting customer issues using your understanding of the UUpdatePromise application to ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing ...

Braze

Technical Support Specialist

San Francisco, CA · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Troubleshooting customer issues using your understanding of the UUpdatePromise application to ... technical support roles. * Advanced knowledge of Microsoft Office, Office365, and an ability to ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Troubleshooting customer issues using your understanding of the UUpdatePromise application to ... technical support roles. * Advanced knowledge of Microsoft Office, Office365, and an ability to ...

The Fountain Group

Technical Support

Santa Rosa, CA · On-site

Required : • 1+ years' in Technical Support - general familiarity with applications, network connectivity • 2+ years experience in specific programs or processes pertinent to the customer ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Support customers by diagnosing issues, providing technical guidance, and ensuring timely ... resolution. * Collaborate closely with internal Sales, Service, Engineering, and Operations teams.

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Infographic showing various Customer Support Technical Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Customer Support Specialist

Los Angeles, CA • On-site, Remote

Zoo
See more jobs at Zooexternal

Full-time

Re-posted 29 days ago

Job description

About The Role

We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.

What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

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