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Customer Support Specialist Jobs in Decatur, GA (NOW HIRING)

OxBlue - Part of Hexagon

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min ... Our continuous improvement and ability to serve our customers depend on creating a workplace that ...

Ministry Brands

Client Support Specialist

Alpharetta, GA · On-site

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... We serve more than 95,000 customers as a trusted partner in digital transformation and enablement ...

Ministry Brands

Client Support Specialist

Alpharetta, GA · On-site

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... We serve more than 95,000 customers as a trusted partner in digital transformation and enablement ...

Ogletree Deakins

Site Support Specialist

Atlanta, GA · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level ... Provide excellent customer service and practice total contact ownership from acknowledgement to ...

Marsh & McLennan

Client Support Specialist EHB

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry ...

Mercer France

Client Support Specialist EHB

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry ...

Oliver Wyman

Client Support Specialist EHB

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Provide technical support for customers across software customizations, reports, data migrations ...

The Bail Project

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Client Support Specialist is responsible for following up with long-term clients in Atlanta to assist them with attending court dates and connecting with supportive services. The position will ...

Marsh LLC

Client Support Specialist EHB

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry ...

The Bail Project

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Client Support Specialist is responsible for following up with long-term clients in Atlanta to assist them with attending court dates and connecting with supportive services. The position will ...

The Bail Project

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Client Support Specialist is responsible for following up with long-term clients in Atlanta to assist them with attending court dates and connecting with supportive services. The position will ...

The Bail Project

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Client Support Specialist is responsible for following up with long-term clients in Atlanta to assist them with attending court dates and connecting with supportive services. The position will ...

Mercer University

Academic Support Specialist

Atlanta, GA · On-site

$40K - $55K/yr

Academic Support Specialist Department: Physician Assistant Studies College/Division: College Of ... Demonstrated ability to provide professional, clear communication, strong customer service, and ...

Mercer University

Academic Support Specialist

Atlanta, GA · On-site

$40K - $55K/yr

Academic Support Specialist Department: Physician Assistant Studies College/Division: College Of ... Demonstrated ability to provide professional, clear communication, strong customer service, and ...

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All JobsCustomer Support Specialist JobsCustomer Support Specialist Jobs in Decatur, GA

Customer Support Specialist information

See Decatur, GA salary details

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How much do customer support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer support specialist in Decatur, GA is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.
More about Customer Support Specialist jobs
What are the most commonly searched types of Customer Support Specialist jobs in Decatur, GA? The most popular types of Customer Support Specialist jobs in Decatur, GA are:
What are popular job titles related to Customer Support Specialist jobs in Decatur, GA? For Customer Support Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Support Specialist jobs in Decatur, GA look for? The top searched job categories for Customer Support Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Support Specialist jobs? Cities near Decatur, GA with the most Customer Support Specialist job openings:
Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,525 per year, or $20.4 per hour.

Client Support Specialist

OxBlue - Part of Hexagon

Atlanta, GA • On-site

$17.25 - $23.25/hr

Other

Medical, Dental, Life, Retirement

Re-posted 15 days ago

Job description

Client Support Specialist
Location: Atlanta, GA
Department: Client Support
Type: Full Time
Min. Experience: 2 years
Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor. If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success.
Company Description:
OxBlue, part of Hexagon, is a leading global provider of construction time-lapse and live streaming video camera services. Since 2001, OxBlue's helped owners, general contractors and industry professionals capture, understand and share construction progress with ease. Using high-definition cameras, artificial intelligence features and an easily accessible interface, OxBlue provides effortless access to real-time accurate and actionable data. Based in Atlanta, Georgia, we've helped more than 5,900 clients across 45 countries manage, monitor and market success on the jobsite.
As a Client Support Specialist you would:

  • Apply your understanding of OxBlue's equipment and technology knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
  • Provide technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
  • Provide logistical support for order fulfillment and any other logistical needs
  • Participate in auditing and managing vendor accounts
You Will:
  • Be part of the culture - Be constructive and supportive of others
  • Own your role - You're the primary client contact and must be dedicated to keeping things simple, anticipating their needs and exceeding their expectations
  • Communicate with purpose - Clearly express your ideas when speaking and in writing as well as thoughtfully listen and comprehend the sentiments of clients and coworkers
  • Deliver unmatched service - You're driven to exceed expectations by delivering top-notch client service
  • Provide tech support - The role requires the capability to remotely solve technical hardware and software problems using your training, process guides and available tools
  • Identify Solutions - The position requires quick thinking and the ability to solve complex issues daily, often with limited information. Contribute to OxBlue by suggesting potential improvements and assisting in the development and implementation of the solutions, either individually or with the help of others. You need to be solution-oriented and prepared to chase down information to succeed.
Bonus Points For:
  • Previous experience in a Client Support role
Our Perks:
  • Health insurance paid 100% for employee and 50% for family
  • Dental insurance paid 100% for employee
  • 401k with company match
  • A fun work environment: casual dress, free snacks, complimentary massages, and great parties
  • Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
  • Paid sabbatical program: 4 weeks every 5 years
  • An award-winning culture recognized for its high level of employee satisfaction
  • Long-term disability paid 100% for employee
  • Life/AD&D
  • Paid parental leave

The above summary of benefits is subject to change, is for informational purposes only, and does not create any contract rights to benefits.
If you have what it takes and are looking for a company committed to the success of its clients and its people, we want to hear from you.
Diversity and Inclusion are important to OxBlue. We value the diversity of thought that comes with working with people from varied backgrounds. Our continuous improvement and ability to serve our customers depend on creating a workplace that brings out the best in everyone. That's why we are committed to continuing to create an atmosphere of positivity, happiness, and inclusion.
OxBlue is most successful when we capitalize on opportunity and culture which are essential to both innovation and our shared experience. We believe that we are at our best when we're together, collaborating under one roof, but we also recognize the need for flexibility. Depending on their role, employees may work remotely up to 2 days per week once onboarding is complete.

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