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Customer Support Specialist Jobs in Decatur, GA (NOW HIRING)

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

PlayOn

Support Specialist

Alpharetta, GA · On-site

Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... Provides customer support in supporting software, configurations, and business submission processes.

RemX

Be Seen First

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

RemX is seeking a Customer Support Specialist to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related ...

Buckland Co.

Client Support Specialist

Rex, GA · On-site

$16.75 - $22.50/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the ... As a customer-focused company, Buckland provides customers with a single source of unmatched ...

Envolve

Senior Yardi Support Specialist

Atlanta, GA · On-site

The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi ...

Zelis

Client Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... Success in this role requires a customer-focused mindset, attention to detail, and the ability to ...

AWTB

Guest Support Specialist

Atlanta, GA · On-site

About the job Guest Support Specialist Were looking for a Guest Support Specialist to help clients ... Customer service experience preferred Reliable, organized, and proactive Strong communication ...

Ministry Brands

Client Support Specialist

Alpharetta, GA · On-site

$17.50 - $23.75/hr

Client Support Specialist Ministry Brands is looking for a Client Support Specialist to join our ... We serve more than 95,000 customers as a trusted partner in digital transformation and enablement ...

Ox Blue

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist Location: Atlanta, GA Type: Full Time Min. Experience: 2 years Our Client ... Our continuous improvement and ability to serve our customers depend on creating a workplace that ...

OxBlue Corporation

Client Support Specialist

Atlanta, GA · Hybrid

$17 - $23/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min ... Our continuous improvement and ability to serve our customers depend on creating a workplace that ...

OxBlue - Part of Hexagon

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min ... Our continuous improvement and ability to serve our customers depend on creating a workplace that ...

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Showing results 21-40

All JobsCustomer Support Specialist JobsCustomer Support Specialist Jobs in Decatur, GA

Customer Support Specialist information

See Decatur, GA salary details

$10

$20

$30

How much do customer support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer support specialist in Decatur, GA is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.
More about Customer Support Specialist jobs
What are the most commonly searched types of Customer Support Specialist jobs in Decatur, GA? The most popular types of Customer Support Specialist jobs in Decatur, GA are:
What are popular job titles related to Customer Support Specialist jobs in Decatur, GA? For Customer Support Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Support Specialist jobs in Decatur, GA look for? The top searched job categories for Customer Support Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Support Specialist jobs? Cities near Decatur, GA with the most Customer Support Specialist job openings:
Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,525 per year, or $20.4 per hour.

Customer Support Specialist I

Southern States, LLC

Hampton, GA • On-site

Full-time

Re-posted 9 days ago

Southern States LLC rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

196th of 487 rated machine equipment manufacturers

Job description

Job Summary:
The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources.  Technical aptitude and problem-solving skills are required to diagnose customer issues and help resolve customer’s needs or guide them to someone that can.  The primary responsibility is to deliver the customer prompt parts quotes, follow up on outstanding quotations, minor technical, and field support aimed at maximizing customer satisfaction, revenue, and profit goals, for the Company and GSD.  They are expected to collaborate with internal teams as necessary making sure customer needs are resolved.
Essential Responsibilities:
 
  • Support strategic plans, develop business / personal relationships with agents and customers.
  • Perform bids using pricing strategies.
  • Sales functions include upselling factory support services as well as field support services.
  • Provide minor technical advice and counsel to agents and customers as needed.
  • Process customer orders in Salesforce and the company’s business systems.
  • Process customer RFIs & RFQs professionally and expeditiously.
  • Assist in expediting orders as required.
  • Provide warranty and after sales support.
  • Navigate internal systems for drawings, production, and technical support.
  • Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination to create resolutions.
  • Order Entry into Southern States business system.
  • Follow ISO procedures required for compliance.
  • Other Duties as assigned

Minimum Qualifications:
 
  • Education: Associates degree or equivalent combination of technical education and experience.
  • Experience: At least two years of experience in sales or technical support for industrial products.
  • Excellent written and verbal communication skills.
  • Excellent time management skills.
  • Advanced understanding and skills using and manipulating products in the Microsoft Office suite.
  • Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy.
  • Able to work within a team environment, as well as independently with minimal supervision.

Preferred Qualifications:
 
  • Understand mechanical devices using springs, levers, linkage, motors.
  • Experience selling technical products.
  • Proficiency with AutoCad/Solidworks.
  • Able to present technical information over the phone or in person in a simplified manner.
  • Advanced understanding and skills using Salesforce.
  • Experience with Microsoft Dynamics and/or Business Central.
  • Electrical utility and product experience.
  • 4-year Bachelor of Science in Engineering Technology degree (BSET).

Thank you for your interest in Southern States LLC. At this time, we are only considering candidates who are authorized to work in the United States and who will not require sponsorship now or in the future. We appreciate your understanding and wish you success in your job search.
 

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