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Customer Support Engineer Jobs in Massachusetts (NOW HIRING)

3ds

API Support Engineer

Waltham, MA · On-site

In this role, you will work closely with customers, partners, and resellers to support the ... Strong programming knowledge with C++. * Working knowledge of MFC and COM technologies.

Hutchinson

Customer Support Specialist II

Woburn, MA

... adaptable engineering services and R&D organization based in Woburn, MA. With a team of over 50 ... Customer Support Specialist II Reporting to the Senior Director of Marketing Engagement AS A ...

Hutchinson

Customer Support Specialist II

Woburn, MA · On-site

... adaptable engineering services and R&D organization based in Woburn, MA. With a team of over 50 ... Customer Support Specialist II Reporting to the Senior Director of Marketing Engagement AS A ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to help identify product, process, and operational ...

Allego

Junior Support Engineer

Waltham, MA · On-site

$55 - $65/hr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to help identify product, process, and operational ...

KG Tiger

Application Support Engineer

Natick, MA

Provide application support to customers for highly complex technical issues in MATLAB, Simulink ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

Akamai

Technical Support Engineer

Cambridge, MA · On-site

$65K - $118K/yr

As a Technical Support Engineer, you will be responsible for: * Performing monitoring shifts to ... Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud ...

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Customer Support Engineer information

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$42.6K

$85.8K

$118.5K

How much do customer support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer support engineer in Massachusetts is $85,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $98,300.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Massachusetts?

The most popular types of Customer Support Engineer jobs in Massachusetts are:

What are popular job titles related to Customer Support Engineer jobs in Massachusetts?

For Customer Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Massachusetts look for?

The top searched job categories for Customer Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Support Engineer jobs?

Cities in Massachusetts with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $85,807 per year, or $41.3 per hour.

API Support Engineer

3ds

Waltham, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Role Description & Responsibilities
Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization. In this role, you will work closely with customers, partners, and resellers to support the development of solutions leveraging APIs across the SOLIDWORKS product portfolio.
You will combine software development, debugging, technical problem-solving, and customer collaboration to help identify and resolve API-related issues while also contributing to the continued improvement of SOLIDWORKS API capabilities.
Key Responsibilities:
  • Provide technical support to partners, resellers, and customers developing solutions using SOLIDWORKS APIs.
  • Troubleshoot and debug SOLIDWORKS and partner-developed source code to identify, diagnose, and resolve technical issues.
  • Investigate reported software problems and document findings in sufficient detail for internal development teams to reproduce and correct issues.
  • Validate software fixes to ensure reported problems are resolved without introducing issues in other areas of functionality.
  • Document technical solutions and best practices for publication within the SOLIDWORKS Knowledge Base.
  • Collaborate with customers and internal stakeholders to identify opportunities for new or enhanced API functionality.
  • Evaluate and prioritize API enhancement ideas based on technical feasibility and customer value.
  • Develop detailed technical specifications for selected API enhancements in collaboration with key stakeholders.
  • Create and execute test plans for new and enhanced API functionality.
  • Develop sample applications and code examples demonstrating proper use of existing and newly developed APIs.
  • Review and validate online Help and technical documentation for SOLIDWORKS APIs.
  • Collaborate within the software development team to meet project milestones and deliver high-quality solutions.

Qualifications
  • Bachelor's degree in Computer Science, Mechanical Engineering, Software Engineering, or a related technical discipline required; Master's degree or PhD preferred.
  • 3-6 years of relevant work experience
  • Strong programming knowledge with C++.
  • Working knowledge of MFC and COM technologies.
  • Experience with C#, Visual Basic (VB), .NET Framework, OLE, and/or ActiveX is preferred.
  • Strong understanding of object-oriented programming, software development concepts, and application architecture.
  • Experience developing, integrating, or supporting APIs, SDKs, or software applications.
  • Strong debugging and troubleshooting skills with the ability to analyze complex software issues.
  • Experience with CAD, engineering software, or SOLIDWORKS is highly preferred.
  • Ability to understand existing source code and investigate issues across multiple areas of an application.
  • Strong written and verbal communication skills with the ability to communicate technical concepts clearly to customers, partners, and internal teams.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to work collaboratively within a software development and R&D environment.
  • Self-motivated with the ability to manage priorities and contribute toward aggressive project milestones.

Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $130000 and $155000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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About 3DS

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Tallahassee, FL, US

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