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Customer Support Agent Jobs in Nevada (NOW HIRING)

Humana

IFG Customer Success Agent

Carson City, NV · On-site

$15.25 - $20.25/hr

In this role, you'll support customers through education, guidance, and problem-solving-whether that means explaining plan benefits, resolving eligibility questions, or helping customers transition ...

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Customer Support Agent information

See Nevada salary details

$11

$22

$32

How much do customer support agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer support agent in Nevada is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are popular job titles related to Customer Support Agent jobs in Nevada? For Customer Support Agent jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Nevada look for? The top searched job categories for Customer Support Agent jobs in Nevada are:
What are popular job titles related to Customer Support Agent jobs in NV? For Customer Support Agent jobs in NV, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,848 per year, or $22 per hour.

Customer Experience Specialist III - Customer Experience Office

Credit One Bank

Las Vegas, NV • On-site

$16.50 - $21.75/hr

Full-time

Re-posted 13 days ago

Job description

Position Summary
Credit One Bank is looking for a Presidential Specialist to research and resolve customer inquiries that are presented by various legal, regulatory, and government agencies. The person in this role will be responsible for the entire resolution process, including research, communication with the cardmember, root cause analysis, and business summary reviews. 
 
Summary of Essential Job Functions
  • Research and resolve cardmember inquiries.
  • Remediate issues identified according to internal procedures. 
  • Provide an appropriate, thorough, and accurate response to card members. 
  • Throughout the research process, identify potential gaps in processes or execution that may impact business success, quality, or customer experience. Provide your leadership team with well-thought-out recommendations on how to mitigate future issues.   
  • When necessary, partner with experts in other business areas to gather insights and find the best solutions that meet compliance, cardmember, and business needs.    
  • Meet team productivity expectations and internal quality standards. 
  • Accurately enter detailed information on evaluations, logs, and tools used for reporting and analysis. 
  • Provide clear evaluation comments to support agent coaching and development. 
  • Demonstrate regular and predictable attendance in adherence to company guidelines.
  • Support requests for internal and external audits and control testing. 
  • Understand and comply with internal and external policies, laws, and regulations.
  • Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity.
  • Perform other duties as assigned. 
Position Requirements
  • 2+ years of relevant experience in credit card operations and/or complaint management. In-depth knowledge of one or more operations disciplines such as customer service, collections, or fraud. 
  • Bachelor’s degree or equivalent experience in business or related field preferred
  • Strong communication and problem-solving skills
  • Proficiency in Word, Excel, and PowerPoint
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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