ZipRecruiter

Log In

1

Customer Success Trainer Jobs (NOW HIRING)

Volie

Customer Success

Fort Myers, FL · On-site +1

Oversee the onboarding process, including client training, new account installations, and managing launch timelines. * Communication & Reporting: Keep the VP of Customer Success and Director of ...

Volie

Customer Success

Fort Myers, FL · On-site

$65K - $75K/yr

Oversee the onboarding process, including client training, new account installations, and managing launch timelines. * Communication & Reporting: Keep the VP of Customer Success and Director of ...

Evolon Technology

Be Seen First

CUSTOMER SUCCESS COORDINATOR

Dallas, TX · On-site

$52K - $60K/yr

CUSTOMER SUCCESS COORDINATOR Physical Security | Video Monitoring Solutions Mid-Level | On-Site ... Training & Product Education • Deliver virtual training sessions for integrator installation ...

Recentive Analytics Inc

Customer Success

Boston, MA

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston ... From training to onboarding and ensuring maximum ROI, you will be the go-to person. * Product focus

OpenGov Inc.

Sr Customer Success Manager

San Francisco, CA · On-site

$145K - $160K/yr

Master's degree or formal sales/customer success training is a plus. * Minimum of 5 years of experience in customer success, account management, or a strategic client-facing role within the SaaS ...

OpenGov

Sr Customer Success Manager

San Francisco, CA

$145K - $160K/yr

Master's degree or formal sales/customer success training is a plus. * Minimum of 5 years of experience in customer success, account management, or a strategic client-facing role within the SaaS ...

Blue Prism Group

Manager, Customer Success

Waltham, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

Blue Prism Group

Manager, Customer Success

Boston, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

SS&C Technologies

Manager, Customer Success

Boston, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

next page

Showing results 1-20

People also search for

All JobsCustomer Success Trainer Jobs

Customer Success Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

How does a Customer Success Trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What is a Customer Success Trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

More about Customer Success Trainer jobs
What cities are hiring for Customer Success Trainer jobs? Cities with the most Customer Success Trainer job openings:
What states have the most Customer Success Trainer jobs? States with the most job openings for Customer Success Trainer jobs include:
What job categories do people searching Customer Success Trainer jobs look for? The top searched job categories for Customer Success Trainer jobs are:
Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.
Customer Success Trainer - Remote

Customer Success Trainer - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

Full-time

Posted 2 days ago

Job description

Job Description
Requirements
About the Company
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
Role Overview:
The Trainer works with department leaders and subject matter experts. Continuously improves and develops training materials to help improve overall performance. The Trainer also shares responsibility for auditing calls and accounts, and collaborates closely with Operations for process clarification and updates.
Roles & Responsibilities:
  • Proficiency with Google Apps (Google Sheet, Google, PowerPoint)
  • Excellent communication skills
  • Comfortable talking in front of a group as well as one-on-one with an individual
  • Able to give and receive feedback effectively
  • Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
  • Demonstrates a positive "can do" demeanor, has fun and gains energy from working with others
  • Professionalism and takes direction well; organized, displays sound judgment, has solid problem-solving, and critical thinking skills
  • Strong organizational, multi-tasking and time management skills

Desired Skills & Experience:
  • Maintains expert-level knowledge in departments to evaluate and propose action steps to improve processes
  • Act as Subject Matter Expert for our products and best practices of use
  • Create and maintain training materials
  • Facilitates and delivers training sessions
  • Facilitates learning solutions, preparing plans according to department needs and providing a high-impact, interactive environment
  • Encourages participation and builds learner motivation during sessions
  • Collaborates with the training manager to assess, design, develop and maintain training solutions and components
  • Provides reporting to department and training management
  • Identify training needs by evaluating strengths and weaknesses
  • Direct structured learning experiences and monitor their quality results
  • Communicates effectively and proactively with subject matter experts and department leaders
  • Ensure deliverables are completed in scope and on schedule
  • Assists in measuring the effectiveness of learning
  • Measures the impact of his/her development efforts
  • Identifies areas for cross-training and support and implements the training to support the objective
  • Assist in updating of SOPs
  • Maintains records for training programs, including evaluations, employee participation, and LMS records
Job Details:
Schedule: Monday-Friday, shifting schedule between 8am - 9pm EST

Apply