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Customer Success Trainer Jobs (NOW HIRING)

U.P. Shop

Senior Customer Success Manager

Miami, FL

In this role, you will report to the VP of Customer Success & Training and collaborate with a cross-functional team including sales, solutions consulting, customer success, business intelligence, and ...

New

Evolon Technology

CUSTOMER SUCCESS COORDINATOR

Dallas, TX · On-site

$52K - $60K/yr

CUSTOMER SUCCESS COORDINATOR Physical Security | Video Monitoring Solutions Mid-Level | On-Site ... Training & Product Education • Deliver virtual training sessions for integrator installation ...

Upshop

Senior Customer Success Manager

Miami, FL · On-site

In this role, you will report to the VP of Customer Success & Training and collaborate with a cross-functional team including sales, solutions consulting, customer success, business intelligence, and ...

Altium Limited

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Success Customer Experience/Success ... Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct ...

Renesas

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success ... Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct ...

Novara

Manager, Customer Success

Charleston, WV · Remote

Novara's combination of training, software, and tools puts people and safety first while protecting critical operations. Position Description Reporting to the Director, Customer Success and ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Training, support, and customer enablement * Oversee the production and delivery of web-based and ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

SS&C

Manager, Customer Success

Boston, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

SS&C

Manager, Customer Success

New York, NY · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

RCRM Onboarding

Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution ... Provide training and support to clients, ensuring they are utilizing all features effectively.

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All JobsCustomer Success Trainer Jobs

Customer Success Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is a Customer Success Trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

How does a Customer Success Trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.
More about Customer Success Trainer jobs
What cities are hiring for Customer Success Trainer jobs? Cities with the most Customer Success Trainer job openings:
What states have the most Customer Success Trainer jobs? States with the most job openings for Customer Success Trainer jobs include:
What job categories do people searching Customer Success Trainer jobs look for? The top searched job categories for Customer Success Trainer jobs are:
Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Senior Customer Success Manager

U.P. Shop

Miami, FL

Other

Posted 2 days ago

Job description

Senior Customer Success Manager

Miami, Austin

Overview of the Role

We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers to develop long-lasting relationships with our most valuable customers. This includes development of relationships with a cross-functional executives and project leaders within each customer and execution of strategies focused on driving customer retention and outcomes that will ultimately lead to more business.

In this role, you will report to the VP of Customer Success & Training and collaborate with a cross-functional team including sales, solutions consulting, customer success, business intelligence, and professional services.

Key Responsibilities:

  • Own, drive, and manage the end-to-end customer relationship – ensuring customer satisfaction, renewal, and expansion by building trusted business relationships with customers key stakeholders
  • Become a strategic partner to our customers by understanding the customers' business, their strategic initiatives, and leading indicators for performance improvement to serve as a trusted advisor
  • Act as an internal advocate and champion for your customers, pulling together the required teams and individuals needed to support current challenges or opportunities within the customer
  • Execute and deliver on exceptional service, communication and partnership activities that included a consistent meeting cadence and annual Executive Business Reviews
  • Develop ongoing communication with the retailers' project and management teams to ensure trust and high satisfaction with Upshop, including considerations of additional Upshop products over time
  • Maintain and strengthen relationships while fostering new contacts with customers cross functional leaders by providing support, information, and guidance; researching and recommending new opportunities for profit and operational improvements
  • Lead the relationship management and internal data capture of key customer information and business capabilities
  • Support and consult customer and Upshop Professional Services teams in ongoing projects and priorities to obtain measurable and sustainable benefits
  • Collaborate with the sales team to foster revenue growth opportunities, and with the customer success team to develop customer plans and strategies to drive customer adoption and outcomes
  • Maintain awareness of retail trends and competitive offerings to identify and understand best practices in the grocery industry
  • Meet retention, adoption, and growth goals across assigned customers

Job Requirements and Qualifications:

  • 6+ years of combined grocery retail industry and account management or retail operational experience
  • Strong communication, listening and presentation skills and the ability to resolve situations while attaining customer satisfaction at both executive leadership and project level audiences
  • Empathetic, positive attitude with a desire to help customers reach their goals
  • Enthusiastic, results-oriented and creative individual with solid organizational and collaborative skills and comfortable with a fast-paced growth company
  • Demonstrated desire for continuous learning, improvement and awareness of retail industry trends
  • Attend all required meetings, training sessions, and company events
  • Must be available for travel up to 30-40% of the time

Preferred Qualifications:

  • Bachelor's degree
  • Experience with retail technology solutions
  • Proficient with CRM tools such as Salesforce
  • Experience with companies in growth phase

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