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Customer Success Trainer Jobs (NOW HIRING)

SS&C

Manager, Customer Success

New York, NY · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

SS&C

Manager, Customer Success

Boston, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

Dealpath

Manager, Customer Success

Manhattan, NY

$137K - $147K/yr

Training, support, and customer enablement * Oversee the production and delivery of web-based and ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

Letter AI

Customer Success Manager

Chicago, IL

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform ... training and coaching, instantly find and personalize collateral for customers, and engage their ...

Emberos

Customer Success Manager

Los Angeles, CA · Remote

Deliver customer training sessions and ongoing enablement to drive product adoption * Help clients ... Create customer success playbooks outlining core processes, service standards, and escalation paths

OneArc

Customer Success Engineer

Honolulu, HI · On-site

End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

DataGrail

Customer Success Manager

$110K - $140K/yr

As a Customer Success Manager at DataGrail, you'll partner with customers to help them ... Begin leading onboarding activities, customer training sessions, and proactive customer check-ins

OneArc

Customer Success Engineer

Sterling, VA · On-site

End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Conduct training and onboarding sessions (one-on-one or group sessions), guiding customers through ...

Dealerware

Customer Success Manager

Austin, TX · On-site +1

$85K/yr

This role combines the technical expertise of onboarding and training with strategic relationship ... Develop and execute customer success strategies to increase adoption and drive dealer engagement to ...

LMI

Customer Success Manager

Washington, DC

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... training, and ongoing enablement • Build and maintain strong relationships with stakeholders ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

acams

Customer Success Specialist

Washington, DC · Hybrid

... training, and high levels of customer satisfaction. Manage and resolve all customer, sales and ... Up to 3 years of relevant customer success/ customer management experience leading delivery.

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All JobsCustomer Success Trainer Jobs

Customer Success Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

How does a Customer Success Trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What is a Customer Success Trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

More about Customer Success Trainer jobs
What cities are hiring for Customer Success Trainer jobs? Cities with the most Customer Success Trainer job openings:
What states have the most Customer Success Trainer jobs? States with the most job openings for Customer Success Trainer jobs include:
What job categories do people searching Customer Success Trainer jobs look for? The top searched job categories for Customer Success Trainer jobs are:
Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Customer Success Associate

AURA South Africa

Charlotte, NC

Other

Posted 4 days ago

Job description

Customer Success Associate

AURA is the world's leading emergency response marketplace. AURA is a technology platform which enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device.

Role Overview:

AURA is seeking a Customer Success Associate to strengthen and grow key B2B relationships, ensuring that our customers and their end users receive exceptional service experience.

This role is ideal for a dynamic, customer-focused professional with a background in B2B account management, customer success, and technology-driven solutions.

Key Responsibilities:
  • Develop and maintain strong, long-term relationships with key stakeholders within customer organisations.
  • Act as the primary point of contact, ensuring seamless communication and resolution of customer queries
  • Advocate for customers by understanding their needs and providing feedback to internal teams to enhance products and services
  • Implement, and optimise customer success playbooks and adoption strategies tailored to different customer segments
  • Drive customer expansion by identifying upselling and cross-sell opportunities to increase revenue for both AURA and its partners
  • Execute initiatives that contribute to end-user growth in collaboration with customers
  • Manage the onboarding of new customers, coordinating with cross-functional teams to ensure smooth integration and adherence to timelines
  • Provide training and guidance to customers on AURA's solutions, enabling effective adoption across their business units
  • Work closely with internal teams to execute customer success strategies
  • Maintain regular check-ins and status updates with customers
  • Analyse customer data to drive decisions and continuously improve customer satisfaction
Requirements:
  • Customer success experience
  • Account Management experience
  • Strong communication skills
  • Data-driven with strong customer analysis
  • Managing and growing key customer accounts
  • Drive adoption and retention strategies
  • Ability to work independently in a fast-paced environment
  • Industry experience in security, technology, or SaaS is advantageous

Why Join AURA?

Work with an innovative team dedicated to making a real impact on safety and security. Be part of a fast-growing company with opportunities for career advancement.

Enjoy a dynamic work environment where your contributions shape the future of emergency response solutions.

If you are a strategic, results-driven professional passionate about customer success, we encourage you to apply and join us in creating a safer world.

Apply