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Customer Success Trainer Jobs (NOW HIRING)

PEX

$90 - $150/hr

Deliver targeted training sessions and best practice guidance to maximize customer success. * Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to ...

Posted today

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company ... Training - improve existing training materials and tools to help customers, internal team members ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of ... Training, support, and customer enablement * Oversee training programs, both web based and in ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... You communicate clearly and professionally, whether conducting client training sessions, presenting ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be ... training, key skills, as well as market and business considerations. The application period for the ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... Promote value through customer experience * Assist in creating training courses and educational ...

LeadFuze

Customer Success Specialist

$54K - $60K/yr

Training * Professional Services * Customer Support * Customer Success Management * Renewals * Cross-sell / Up-sell * Advocacy * Measure Effectiveness of Customer Success * Define operational metrics ...

PEX

Customer Success Manager

California, MO · On-site

$90 - $150/hr

Deliver targeted training sessions and best practice guidance to maximize customer success. * Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to ...

Posted today

Cambio

Customer Success Lead

New York, NY · On-site

Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding ...

Cambio

Customer Success Lead

San Francisco, CA · On-site

Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding ...

PointOne

Customer Success Lead

Manhattan, NY · On-site

Customer Success Lead PointOne is reinventing how law firms operate. Our AI-powered timekeeper ... Lead onboarding and training sessions to drive successful adoption * Be the first line of support ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Conduct live training sessions to educate customers on core functionality and best practices

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Conduct live training sessions to educate customers on core functionality and best practices

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... training, and client service. Our office is conveniently located in the heart of Chicago with easy ...

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All JobsCustomer Success Trainer Jobs

Customer Success Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a customer success trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

How does a customer success trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What are the key skills and qualifications needed to thrive as a customer success trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

More about Customer Success Trainer jobs

What cities are hiring for Customer Success Trainer jobs?

Cities with the most Customer Success Trainer job openings:

What states have the most Customer Success Trainer jobs?

States with the most job openings for Customer Success Trainer jobs include:

What job categories do people searching Customer Success Trainer jobs look for?

The top searched job categories for Customer Success Trainer jobs are:

Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Customer Success Manager

PEX

On-site

$90 - $150/hr

Other

Posted 22 hours ago

Posted today

Job description

Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: PEX HQ


Description

About the Role

At PEX, Customer Success isn’t just a department — it’s the heart of our business. As a Customer Success Manager (CSM), you’ll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.

Your mission?

  • Drive adoption of the PEX platform
  • Create measurable value for our customers
  • Expand customer engagement
  • Protect and grow revenue

Key Responsibilities

What You'll Do

  • Serve as the primary relationship owner for a portfolio of customers across a variety of industries and sizes.
  • Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals.
  • Conduct Executive Business Reviews (EBRs) to highlight value delivered, align on key initiatives, and identify expansion opportunities.
  • Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR).
  • Deliver targeted training sessions and best practice guidance to maximize customer success.
  • Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Understand the "why" behind customer needs, aligning PEX’s capabilities with their operational goals.
  • Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.
  • Identify and mitigate risks of churn, while proactively creating expansion opportunities.
  • Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a unified customer experience.
  • Use tools like Salesforce, Monday.com, Gong, and Google Suite to manage activities, communication, and reporting.
  • Constantly look for ways to improve processes and scale the Customer Success function at PEX.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Leverage AI tools (e.g., Claude, ChatGPT, Devin) to work more efficiently by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows.

Skills, Knowledge and Expertise

Who You Are

  • A customer-centric professional with a builder mindset — excited to contribute to a fast-growing SaaS fintech environment.
  • A natural relationship-builder with a knack for uncovering needs, solving problems, and driving value.
  • Highly organized and able to juggle competing priorities without losing sight of the big picture.
  • Comfortable engaging with all levels of an organization — from frontline users to C-level executives.
  • Motivated by success metrics like Net Spend Retention, expansion growth, and customer satisfaction (NPS).
  • Based in California.

Required Skills & Qualifications

  • Bachelor's degree
  • 3+ years in Customer Success, Account Management, or a related client-facing role
  • Proven track record of managing a portfolio of accounts and achieving retention/expansion goals
  • Expertise in consultative selling, problem-solving, and conflict resolution
  • Strong communication, presentation, and project management skills
  • Ability to work cross-functionally in a fast-paced, collaborative environment
  • Self-motivated, adaptable, and open to feedback

Preferred Skills & Qualifications

  • Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
  • Familiarity with Google Suite, Microsoft Office, Monday.com, Salesforce, Claude, ChatGPT, and Gong

Benefits

Why Join PEX?

  • Be part of a team that’s reshaping spend management for the modern workforce.
  • Work with passionate, driven people in a culture built on innovation, collaboration, and respect.
  • Grow your career with opportunities to shape the future of Customer Success at PEX.
  • Competitive salary, benefits, and perks.
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