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Customer Success Trainer Jobs (NOW HIRING)

SS&C Technologies

Manager, Customer Success

Boston, MA · On-site

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

Patientco

Customer Success Platform Trainer

Lehi, UT · On-site

Collaborate with product development, customer success, and sales teams to understand new features, product updates, and customer pain points to ensure training content is accurate, relevant, and ...

Opus Training

Customer Success Manager

About us Opus is the leading mobile-first training platform for restaurant & hospitality staff. We ... About the Role Customer Success is core to how Opus wins and retains customers - and how we make ...

SS&C

Manager, Customer Success

Waltham, MA · Hybrid

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

Windward

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... training sessions tailored to operational use cases. * Proactively monitor customer health ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or ... promotion, training, and other terms, conditions, and privileges of employment. We comply with ...

Clarivate

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager We are looking for a Customer Success Manager to join our Customer Success ... promotion, training, and other terms, conditions, and privileges of employment. We comply with ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... customer success, retention, and account growth initiatives. * Maintain accurate account records ...

Clarivate

Customer Success Manager

Philadelphia, PA · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or ... promotion, training, and other terms, conditions, and privileges of employment. We comply with ...

NetNow, Inc

Manager, Customer Success

Create and scale customer education and training resources What We're Looking For * 5+ years of experience in customer success, account management, or client services * 2+ years managing or mentoring ...

Enhesa

Customer Success Director

Arlington, VA · On-site

... training, and long-term account health. The role is accountable for achieving Gross Retained ... The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset ...

NetDocuments

Sr. Customer Success Manager

Lehi, UT · On-site

$85K - $95K/yr

Bachelor's degree in Business discipline or equivalent years' experience * 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... User Training: Facilitate customer training sessions and workshops to promote product understanding ...

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All JobsCustomer Success Trainer Jobs

Customer Success Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is a Customer Success Trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

How does a Customer Success Trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.
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Customer Success Trainer jobs near you

Manager, Customer Success

SS&C Technologies Holdings

Manhattan, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Job description

Manager, Customer Success

Locations: NYC, NY / Boston, MA / Waltham, MA | Hybrid

SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets communities. As pioneers of the virtual data room, SS&C Intralinks enables and secures information flow, facilitating strategic initiatives such as mergers and acquisitions, capital raising, and investor reporting. Today, SS&C Intralinks has earned the trust and business of more than 99 percent of the Fortune 1000.

Overview: The Manager, Customer Success is part of the Intralinks' Global Customer Success organization and is responsible for leading a high-performing team of Customer Success Managers (CSMs) focused on delighting our customers and driving their success. The Manager, CS is a very strategic role for the company and works closely with senior management across the whole business to ensure that Intralinks provides an extraordinary Customer Success experience to every customer, every time. This role is designed for a hands-on people leader who can balance operational excellence with transformation. You will be responsible for driving adoption of DealCentre AI (DCAi), expanding the attach and utilization of services, and increasing accountability and rigor around customer renewals. The ideal candidate is comfortable leading through change, coaching teams to new expectations, and partnering closely with Sales, Product, Services, and Support.

About the Team: The CSM team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, CSMs plan project implementations, conduct onboarding and trainings sessions, provide ongoing support, and advocate for customers in internal initiatives and efforts. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

  • Lead, coach, and develop a team of Customer Success Managers, setting clear expectations for performance, engagement, and accountability
  • Manages the assigned team personnel, which includes hiring, coaching, performance evaluation, training & development
  • Ensures Customer Success teams receive the technology, personnel, and educational resources necessary to provide flawless service to Intralinks clients
  • Manages the daily workflow on a subset of the Customer Success teams, with the goal of 100% resolution on all issues and complaints
  • Responsible for working with Management to develop, evolve and implement standardized procedural best Customer Success practices
  • Fosters close relationships with Sales Management, supporting and contributing to regional and global growth strategies
  • Advocates for the Voice of the Customer across all functional areas of the organization, such as Product Development, Systems Engineering, Marketing, etc.

What You Will Bring:

  • Minimum of 5 years experience in Customer Success
  • 2+ years of people management experience, including coaching, performance management, and team development
  • Presentation & Communication Skills
  • Strong MS Office suite and a good comfort level with software and technology

It would be great if you also had:

  • Experience using Gainsight, Zendesk and Salesforce
  • Excel/reporting expertise
  • Project implementation/management experience, preferably with SaaS
  • Familiarity with conflict resolution, de-escalation, and positive influencing
  • Bilingual - English plus Spanish or Brazilian Portuguese

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