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Customer Success Trainer Jobs (NOW HIRING)

Renesas

Customer Success

Frisco, TX · On-site

$130K - $150K/yr

Customer Experience/Success ... Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct ...

Blue Prism Group

Manager, Customer Success

Waltham, MA · On-site

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

Blue Prism Group

Manager, Customer Success

Boston, MA · On-site

Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ... Ensures Customer Success teams receive the technology, personnel, and educational resources ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... You communicate clearly and professionally, whether conducting client training sessions, presenting ...

Enhesa

Customer Success Director

Arlington, VA

Overview of the position The Customer Success Director is a key leadership role, responsible for ... training, and long-term account health. The role is accountable for achieving Gross Retained ...

Waystar

Customer Success Platform Trainer

Atlanta, GA · On-site

Collaborate with product development, customer success, and sales teams to understand new features, product updates, and customer pain points to ensure training content is accurate, relevant, and ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... customer success, retention, and account growth initiatives. * Maintain accurate account records ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... customer success, retention, and account growth initiatives. * Maintain accurate account records ...

Strativ Group

Customer Success Manager

Waltham, MA · Hybrid

$70K - $80K/yr

As a Customer Success Manager , you'll be the strategic partner for clients, ensuring they're ... Own the post-sale customer relationship and ensure successful onboarding, training, and adoption

OpenLoop

Customer Success Manager

Customer Success Manager OpenLoop is looking for a Customer Success Manager to join our team ... Deliver standardized training and education sessions to clients using existing materials and ...

RCRM Onboarding

Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution ... Provide training and support to clients, ensuring they are utilizing all features effectively.

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success New York City, New York Dealpath is hiring a Manager, Customer Success ... Training, Support, and Customer Enablement * Oversee the production and delivery of web-based and ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Training, support, and customer enablement * Oversee the production and delivery of web-based and ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...

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Customer Success Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer success trainer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is a Customer Success Trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

How does a Customer Success Trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.
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Customer Success Trainer jobs near you
Customer Success Manager

Customer Success Manager

Sage Solutions Group

Ann Arbor, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

SUMMARY
The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellence. This role oversees the daily operations of the Customer Success and Service department, establishes and monitors KPI performance standards, provides ongoing coaching and training, and ensures accountability to company policies and service and sales expectations. The Customer Success Manager plays a critical role in shaping the overall customer journey by fostering a compassionate, customer-focused culture while balancing customer advocacy with sound business judgment and operational efficiency.
EDUCATIONAL REQUIREMENTS
  • Highschool diploma required.
  • Bachelor's degree preferred.
  • Minimum of 3 years successfully managing and leading a call center or customer service team
  • Minimum of 5 years in a customer service, inside sales or related field
EXPERIENCE REQUIREMENTS
  • Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.
  • Some experience with musical instruments preferred.
  • Strong leadership and people management skills, with the ability to motivate, develop and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Deep understanding of customer success and call center best practices, methodologies, and KPIs.
  • Familiarity with CRM systems, customer success tools and inventory management software.
  • Results-oriented mindset, with a focus on achieving and exceeding team targets.
  • Ability to generate and analyze reports on all customer activity, including sales performance.
  • Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills.
WORK STYLE AND UNIVERSAL BEHAVIOR EXPECTATIONS
  • LIVES OUR PASSION, FULFILLS OUR PURPOSE, AND ESPOUSES OUR VALUES
  • Inspiring joy through string music
  • Advocate for string players with amazing products, value, and service
  • Can-do
  • Help first
  • Never settle
  • Recognize wins
SUPERVISORY RESPONSIBILITIES
  • Manages & Leads Customer Success Teams
REPORTS TO
  • Designated Senior Sales Manager
ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
  • Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.
  • Monitor, evaluate, and hold team members accountable to established KPIs, productivity expectations, quality standards, attendance requirements, and customer experience goals.
  • Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Provide ongoing coaching, mentorship, corrective feedback, and professional development to improve employee performance, engagement, and service consistency.
  • Identify training and development needs and create improvement plans as necessary.
  • Manage the application and workflow of customer success team members.
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.
  • Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.
  • Provide information on Shar Music Loyalty Points program and set up customer accounts.
  • Assist with collections for Rentals and SharWay programs.
  • Cross selling relevant products and services.
  • Follow pricing and margin control to ensure profitability.
  • Understand the shipping process to provide client accurate shipping times and expectations.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.
  • Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.
  • Regular and routine onsite attendance

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