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Customer Success Manager Jobs in Spring, TX (NOW HIRING)

Orbee

Customer Success Manager

Cypress, TX · On-site

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like ...

Relativity

Lead Customer Success Manager

Houston, TX · On-site

Posting Type Remote/Hybrid Job Overview The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of ...

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site

$180K - $200K/yr

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements: * 5+ years of experience as a Customer Success Manager managing enterprise accounts

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site +1

$180K - $200K/yr

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements * 5+ years of experience as a Customer Success Manager managing enterprise accounts

Vontier

Customer Success Specialist

Houston, TX · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Spring, TX

Customer Success Manager information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Spring, TX?

The most popular types of Customer Success jobs in Spring, TX are:

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For Customer Success Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Spring, TX look for?

The top searched job categories for Customer Success Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Customer Success Manager jobs?

Cities near Spring, TX with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Spring, TX as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,918 per year, or $35.5 per hour.

Associate Customer Success Manager

Houston, TX • On-site

Smart Care Equipment Solutions
See more jobs at Smart Care Equipment Solutionsexternal

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Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Position Description
The Associate Customer Success Manager will play a critical role in driving customer satisfaction, operational efficiency, and revenue growth. This leadership position oversees the daily operations of the customer success team, ensuring seamless coordination between departments, high service standards, and the effective nurturing of sales opportunities. You will be responsible for leading your team to deliver an exceptional customer experience while implementing strategies to improve conversion rates, customer retention, and team performance. Your focus will be in two main areas: Proactive outbound follow up with lost and reducing street customers to regain business (75%); and oversee large scale, regional and national account rollouts to ensure we capture and keep all awarded business and delver an exceptional customer experience (25%).
Main Responsibilities
Inside Sales & Revenue Growth
* Manage the full inside sales process-from customer identification to closing-ensuring a smooth handoff to field and field support teams.

* Optimize workflows for responding to inbound inquiries and following up on outbound opportunities.

* Drive upselling and cross-selling initiatives to grow existing accounts by translating interest to the local sales team member to sell programs.
Customer Success Operations

* Oversee day-to-day customer service operations including call handling, service scheduling, and issue resolution for new customers, focused on nurturing them and providing an exceptional customer experience.

* Implement and refine support processes to improve response times, customer satisfaction, and first-call resolution.

* Handle escalations and ensure high-quality outcomes for complex service issues.

* Monitor customer feedback and work to reduce churn and increase satisfaction scores.
Team Leadership & Strategy

* Lead, coach, and develop a high-performing customer success team.

* Set clear KPIs and performance goals aligned with objectives.

* Provide ongoing training, mentorship, and feedback to ensure continuous improvement.

* Collaborate cross-functionally with field operations, field support, and marketing teams.

Qualifications

* 2-3 years of experience in customer service, inside sales, or operations

* Prior Supervisory experience with 2-3 direct reports, Preferred

* Background in a service-based industry, preferably field service (HVAC, plumbing, equipment maintenance, etc.).

* Strong leadership and people management skills; experience building and scaling teams.

* Proven track record of improving customer satisfaction and sales performance.

* Proficient in CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk, ServiceTitan, or similar).

* Excellent communication, problem-solving, and organizational skills.
Preferred Qualifications

* Experience with field service software (e.g., ServiceTitan, FieldEdge, Jobber).

* Understanding of scheduling logistics, dispatch, and technician workflows.

* Familiarity with sales enablement strategies and customer lifecycle management


About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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