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Scaled Customer Success Manager Jobs in Spring, TX

AspenTech

Customer Success Manager

Houston, TX · On-site

The Role The Customer Success Manager (CSM) is responsible for building and maintaining strong ... Work as part of the team to develop strategies for scale and growth. * Ability to effectively ...

New

SLB

Customer Success Manager

Houston, TX

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Thread

Customer Success Manager

Houston, TX · On-site

$65 - $85/hr

The role The Customer Success Manager is a key member of Thread Magic Inc.'s Customer Success team ... scale. * Develop measurements to help understand the impact of successful onboarding. * Be ...

New

Enerex

Customer Success Manager

Houston, TX · Remote

$70K/yr

... and scale their broker channel more efficiently. As a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product ...

Kastle Systems

Customer Success Manager

Houston, TX · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

New

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range: $85K - $115K (not including benefits) General Position Description The Customer Success Manager is responsible for ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range: $85K - $115K (not including benefits) General Position Description The Customer Success Manager is responsible for ...

ForeFlight

Sr Customer Success Manager

Houston, TX · On-site

$85 - $120/hr

Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from ...

Orbee

Customer Success Manager

Cypress, TX · On-site

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like ...

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site

$180K - $200K/yr

Our AI-driven platform powers chargeback operations at scale, automating disputes end to end ... as a Customer Success Manager managing enterprise accounts * Proven track record in project ...

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site +1

$180K - $200K/yr

Our AI-driven platform powers chargeback operations at scale, automating disputes end to end ... as a Customer Success Manager managing enterprise accounts * Proven track record in project ...

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$28.9K

$73.9K

$124.6K

How much do scaled customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for scaled customer success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What are popular job titles related to Scaled Customer Success Manager jobs in Spring, TX?

For Scaled Customer Success Manager jobs in Spring, TX, the most frequently searched job titles are:

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Scaled Customer Success Manager jobs near you

Customer Success Manager

AspenTech

Houston, TX • On-site

Full-time

Posted yesterday

New

AspenTech rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

89th of 247 rated software companies

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleThe Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level relationships with key decision makers, influencers, and senior management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities. We are looking for a passionate and experienced individual able to help a portfolio of customers achieve their business objectives by leveraging our solutions. This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer increase their level of maturity in key business processes.Your Impact
  • Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.
  • Focus on customer intimacy.
  • Deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities.
  • Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
  • Understands the customers' business environment, challenges and opportunities, and aligns AspenTech's initiatives with the customers' initiatives, ultimately, aligning AspenTech's success to the customers' business initiatives.
  • Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
  • Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction.
  • Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services.
  • Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue. Work as part of the team to develop strategies for scale and growth.
  • Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
  • Delivers product insight and strategy advice for sales enablement, communication, and training initiatives.
  • Uncovers and mitigates any risk that threatens your customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
  • Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions.
What You'll Need
  • Bachelor's Degree in Chemical Engineering or similar Science / Engineering degree is required.
  • Experience working in process industries, Upstream or Refining is required.
  • Experience in Refining planning processes is preferred.
  • Experience in working with AspenTech's Engineering or Manufacturing solutions or similar software suites used in Process Industries.
  • Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
  • Excellent communication skills, both written and verbal.
  • A verifiable track record of consistently meeting and exceeding revenue goals or business objectives.
  • Proven ability to effectively facilitate, lead cross-functional teams and project manage.
  • Experience with managing multi-million-dollar portfolios.
  • Skilled at building relationships with key decision makers, influencers and senior management within an account.
  • Strong self-motivation, agility and business acumen.
  • Travel: up to 25%.
  • Fluent in English

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