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Director Customer Success Manager Jobs in Spring, TX

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Arva Corp

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

  • Medical

  • Retirement

  • PTO

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... This position also works closely with Product Management to communicate client, project and ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

  • Medical

  • Retirement

  • PTO

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... This position also works closely with Product Management to communicate client, project and ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$115K/yr

  • Medical

  • Retirement

  • PTO

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... This position also works closely with Product Management to communicate client, project and ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

  • Medical

  • Retirement

  • PTO

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... This position also works closely with Product Management to communicate client, project and ...

SHI GmbH

Customer Success Manager - Cisco

Houston, TX · On-site

$100K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through ...

Robbins Recruiting

Customer Success Manager

Houston, TX · On-site

Customer Success & Operations Manager Robbins Recruiting Solutions has partnered with a leading retail merchandising solutions company who is continuously innovative with creative new approaches to ...

Enerex

Customer Success Manager

Houston, TX · Remote

$70K/yr

  • Medical

  • PTO

As a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer ...

Orbee Inc.

Customer Success Manager

Cypress, TX · On-site

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like ...

Orbee

Customer Success Manager

Cypress, TX · On-site

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Spring, TX

Director Customer Success Manager information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do director customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director customer success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What are the most commonly searched types of Customer Success Manager jobs in Spring, TX?

The most popular types of Customer Success Manager jobs in Spring, TX are:

What are popular job titles related to Director Customer Success Manager jobs in Spring, TX?

For Director Customer Success Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager jobs in Spring, TX look for?

The top searched job categories for Director Customer Success Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Director Customer Success Manager jobs?

Cities near Spring, TX with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you

Customer Success Manager

Sparta Commodities

Houston, TX • On-site

Other

Posted 15 days ago

Job description

Customer Success Manager

We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients — including hedge funds, oil majors, refiners, vessel owners and trading companies — and be responsible for their onboarding, adoption, retention and growth. As part of a small, global CS team, there's plenty of room to shape the role and grow with it.

What You'll Be Doing

  • Own onboarding, training and support for your client portfolio, driving product adoption and account health.
  • Build strong relationships with clients, understanding their workflows and challenges.
  • Partner with Sales to spot cross-sell and upsell opportunities, and manage renewal risk.
  • Feed client insight back to the Product team to help shape the roadmap.
  • Maintain and improve our Customer Success processes and tools.
  • Help build a company-wide culture centered on customer success.

About You

  • Some knowledge of, or experience in, oil & gas, commodities, or trading — you understand the world our clients operate in.
  • Experience in a customer-facing role such as Customer Success or Account Management — ideally supporting a data, intelligence, or SaaS product.
  • Comfortable using AI and automation tools in your day-to-day work, and curious to find smarter ways of doing things.
  • Strong communicator, comfortable building relationships and influencing stakeholders.
  • Analytical and process-minded — you like understanding what drives client value.
  • Proactive and comfortable with ambiguity — happy to figure things out and get stuck in.
  • High level of integrity and alignment with Sparta's values.

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that no-one will ever receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any basis covered by appropriate law.

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